TK Maxx

@LauraG0895 Hi Laura, please can you follow us so I am able to DM you? - Hamza

@TKMaxx_UK Hi, Thanks! it’s 45126612, just placed few min ago. Your message box is closed, I can’t message you

@TKMaxx_UK Hey, just placed an order and not sure how your app took the address where I lived 5 years ago, when I’ve never ordered from that address. Need help, I live in another city now

@ShiltonJohanne Hi 😊 Thanks for getting back to us. Alas, we're unable to confirm what caused this to happen on this occasion. As mentioned previously, we've passed the details on to the relevant team so the process can be looked into. Thanks again for bringing this to our attention. – Michael

@TKMaxx_UK Explained to me that it must be a returned item, put back with wrong ticket detailing wrong size and wrong price, it’s what happens apparently. Procedure requires an update, if till can tell ‘wrong ticket for garment’ surely it can link to correct ticket details too.

@TKMaxx_UK Swindon Branch. Went today, grabbed two dresses (sale) and a purse/wallet. Got to till, purse, dress - next dress computer said no. Cashier said she had to speak to the manager (quite a long time, queue built up). Manager said wrong price pay £4 more.

@inevergetaname Hi Khloe 😊 Sale items are marked with red labels, while final clearance items have yellow labels. Final clearance items are already at their lowest price and won’t be reduced any further. – Michael

Have @TKMaxx_UK changed their yellow sticker sale policy? I swear prices used to come down daily. Mine still has the same items marked down by £1-2 from the original price (not sale price!) for over a week….or am I remembering the sales wrong!

@ShiltonJohanne Hi 😊 Thanks for sharing your feedback. We’ll pass it on to the relevant team, as customer satisfaction is very important to us. We’re sorry to hear about your experience and hope it was an isolated incident. – Michael

@TKMaxx_UK Cont., I said I’d planned to alter it, only a back garden dress for heat. More about queue, the looks, the comments, Their frustration I was holding them up. There should be a better, quicker procedure to establish details cont.,

@BoggisEdward Good morning Edward, thank you for your message. I am so sorry to hear about this! Please send us a DM and we will be able to have a look into this further for you. Hope to hear from you soon- Anita

@TKMaxx_UK we brought this a month ago, can we bring this back for a refund though we missed date by 6 days

@SusanaPP2 I am sorry is this is not working, as I would need to take some personal details, can you please call us on 01923 473 561 so we can clarify the policy for you. Richard

@TKMaxx_UK I am!

@TKMaxx_UK Hello I tried to return something bought online with my email proof of purchase and I was refused the return because they say I need the paper receipt from online order? How is that possible?????Are we not online only not needing a piece of paper receipt?

@SusanaPP2 Can you try to follow us first ? x.com/messages/compo…

@TKMaxx_UK Yes but will not let me

@SusanaPP2 Hi Susana, can you please see if there is a link be;low this tweet - Richard x.com/messages/compo…

@TKMaxx_UK How do i message you

@SusanaPP2 Hi Susana, I would like to look into this further, please can you send me a direct message, so we can investigate. -Richard

@TKMaxx_UK This is not a personal query please can you confirm this is the policy?????? I rang customer services whilst in store and they told me all I need is the emails of order?!?!?! Can we as customers get a clear message of the issue?

@Alfonsiawarrior Thanks for taking the time to reach out. Please contact our team on 01923 473 561 or via email to customerservice@tjxeurope.com, and we can look into you query. Thanks - Richard

@TKMaxx_UK - FYI had these close to 1yr. Theyre killing my feet now. The soles/insoles are problematic

@Moespi98 Hi there, please can you try again to send us a DM? Thanks - Georgia

@TKMaxx_UK Hi Georgia there’s no DM option popping up for me

@TKMaxxHelp can someone please contact me about my order? The ceramic arrived full of cracks and chips. @TKMaxx_UK

@sarahlou24xxxxx Good Morning, Please kindly send us a DM so we can look into this. Alternatively, you can give us a call on 01923 473561 or send us an email to customerservice@tjxeurope.com. - Chloe

@TKMaxx_UK hi can you tell me how I speak to someone about a accident in store yesterday and the staff didn’t help whatsoever ..how to complain please

@jooordddy Good Morning, please kindly send us a DM so we can look into this further. - Chloe

@TKMaxx_UK please can you help? Ordered click and collect but had nothing to say parcel is ready, 44853237

@JoshMixedit Hi Josh, thanks for reaching regarding this, and I am sorry for the delay in coming back to you. Please message us direct or contact our team on 01923 473 561 or via email to customerservice@tjxeurope.com, and we can look into this for you Thanks - Richard

Been using this from @TKMaxx_UK to keep water for baby bottles hot Just seen they are selling them with this warning on the label

@bootsallsummer We’d love to talk to you about this a little more if you wouldn’t mind contacting us in direct or via email at customerservice@tjxeurope.com or on 01923 473561. Thank you - Catherine

@TKMaxx_UK Why do parcels need to be collected in person from stores? It does say ID is required but I didnt realise my partner would need my ID rather than IDing himself when collecting. What if you cant get out the house? Surely if you have the barcode, collection can be made.

@KittyDotty Thank you for your message. I am sorry that you are unable to DM us. If you could please send us an email to: customerservice@tjxeurope.com we would be happy to assist you further. Thanks - Vivien

@LuxMeaMundiAM @TKMaxx_UK It was in a bag wrapped in paper. Why it wasn’t in a box is beyond me but it’s actually ridiculous. I’ll have to go out of my way to take it back and I know my local store will not have the item in stock because we don’t get a lot of the Halloween stuff

Who is in charge of @TKMaxx_UK packaging for deliveries? Why have I just had a framed print with a glass front delivered in a bag and smashed?! Who puts glass in a bag?