TK Maxx

@Nats19 Hi Natalie, thanks for your message. Please can you kindly drop us a DM confirming your order number, full name and billing address? Once confirmed, we will be happy to assist you further. Thanks! - Richard

@TKMaxxHelp I’ve received my email about my click and collect order and within it says ‘ Unfortunately, some of your order is currently unavailable and cannot be shipped’ Does this mean it’ll be shipped at a later date when available or that’s it I’ll never receive it?

@Mania666Pengui Hi there, we are sorry to hear about this. Can you please send us a DM, so we can assist you further. -Maria

Hi @TKMaxxHelp what’s going on with your website there’s no buy buttons or add to basket on most items ?!?

@TopeTops Hi there Temi, we are sorry to hear about this. Can you please send us a DM so we can assist you further. -Maria

@TKMaxx_UK as you can see from my history. Site maintenance kindly do the needful so I can claim my reward

@TKMaxx_UK erm hello. I tried to claim my reward yesterday and then had an error message. Then tried again and the website said it was having a refresh or whatever and now I’ve missed the opportunity to redeem my gift.

@Floweries1 Hi there, we are sorry to hear about this. Can you please send us a DM so we can assist you further. -Maria

@TKMaxx_UK This Outdoor Gear bag broke the second time I used it

@shanvicvan Good Afternoon. Thank you for reaching out to us. Please could you send a private message with the details, including the email address the request was from, and I will be happy to look into this further for you. Carolyn

@TKMaxxHelp I have sent a email to HO with no reply it’s been over 7 days can someone assist please

@davefused Thanks for your reply. Please send us a direct message and we can assist you further.

@TKMaxxHelp Hi Sam, cleared cookies. Tried in 2 different computers and it won’t give me the option for home delivery. There’s no button. To complete order. It’s weird

@TKMaxxHelp hi, is the option for online orders not working? I have items in my basket but no option to check out

@davefused Thank you for your response. Could I kindly ask for you to send us a DM with some images so that I can look into this further internally? :) -Sam x.com/messages/compo…

@TKMaxxHelp It will let me do Store collection but not home delivery

@VickiJNurse Hi there Vicki, thank you for reaching out. I am so sorry to hear about your store experience. So we can discuss this further with you, can you please send a direct message to us. -Maria

@TKMaxx_UK your lift in Merthyr has been broken for weeks I cannot climb stairs following surgery any idea when it might be fixed please?

@CN1991_ Hi, thank you for your message. I am so sorry to hear this! We have now followed you, please could you kindly reach out via DM so we can look into this further. Thank you - Anita

@TKMaxx_UK @TKMaxx_UK hi I’ve tried to DM you but I don’t have the option? Thank you

@TKMaxx_UK hi I returned an order at the end of April but @InPostUK lost my parcel, it’s taken over a month of follow up &now finally located but means I will have missed the return time frame for TKMaxx. Please can you advise what to do I have proof that I posted this in April?

@Sarah_Curse Hi Sarah, Please may I ask you to send a DM and I will be happy to look into this for you - Thank you, Catherine x.com/messages/compo…

@TKMaxxHelp do you let dogs into your stores?

@wokebutneedrest Hi there, thanks for reaching out. Please drop us a DM to be able to assist further :) -Sam x.com/messages/compo…

@TKMaxx_UK I need help

@rachelmaryburke Hi Rachel, thank you for attaching that photo. I've followed you back which should allow you to send us a DM now. - Isabelle

@TKMaxxHelp I can’t send you a DM as I’m not verified

@TKMaxx_UK bought a £35 duvet set from you and it’s come out destroyed after one wash!? Surely that can’t be right….?

@oh_just_because Hi Gemma, thank you for letting us know, Should you need any further support in the future, please feel free to drop us a follow and send us a DM. Thank you - James

@TKMaxx_UK Received it now thankfully😅 Made it on the third attempt

Just a girl wondering when my @TKMaxx_UK parcel will be delivered. Second time I have received this message

@pumblechook Hi! Sorry to hear about your experience in our Southampton store. We’ve shared your feedback with the store manager so it can be looked into. Thanks for letting us know. - Michael

@TKMaxxHelp The price has been reduced because of the damage. So staff are aware of the damage

@TKMaxxHelp Hi! Why oh why do you continue to sell dangerous damaged items in your stores?! Last time it was a reduced price table lamp with damaged missing switch (electric shock risk). This time we have this lovely broken Vase at the Southampton store, waiting to cut someone!

@Staceysk8tsx Hi Stacey and thank you for your comment. I am very sorry to hear about this. Can you please kindly send us a DM, so we can look into this for you? Thanks - Vivien

@TKMaxxHelp treasure needs looking at get the keys but no rewards 😒 someone else claimed there reward same time as received ages ago yet im still waiting on at least 3 ....

@MikeCope11 Hi, thanks for getting in touch. I'm sorry you've had to reach out regarding your order. Please can you drop us a DM, and we'll be able to assist you further. Thanks - Amber x.com/messages/compo…

@TKMaxxHelp hey guys I ordered something and paid for next day delivery, and it was due yesterday by 6pm but nothing arrived. Checked the status and it hasn't been updated, just says it's still due to be delivered yesterday. Could you help with this please? 😊

@shellthestig Hi there, we’re really sorry to hear about your experience in store today. We’d like to look into this further for you. Please feel free to send us a DM, give our Customer Service team a call on 01923 473561, or email us at customerservice@tjxeurope.com, so we can help.- Victoria x.com/messages/compo…

@TKMaxxHelp Hi, had a very disappointing experience in store today. Can I send you a DM please

@jwr79 HI there. Thanks for reaching out and I apologise for this experience. Please send us a DM with the full name, order number and the billing address. Once received, we can look into this further. - Harmony

@TKMaxxHelp is it normal when placing an order for the dates to be completely inaccurate? I placed an order on Thursday for c&c and it said on or before Sat (today) email yesterday said dispatched, del within 2 working days. Not today then.