TOMS

@candleberrrrry Hi! Thanks for reaching out to TOMS. Could you send us a DM so we can follow up with you directly?

@TOMS scam company, doesn’t allow returns after using a welcome 20% code. Shoe was full priced item and now my order says cannot return. I think the code should have said “good luck loser”

@MCariCrowe Hi Cari! Thanks for reaching out to TOMS. Could you send us a DM so we can follow up with you directly?

@Grizzly_BearUK Hi! We will like to help you with the promo code! Please send us a DM to continue assisting you.

@SkinnyDiva Yes!

@SkinnyDiva Hello Linda! This style can be found on our website at TOMS.com. You can search for it as the Resident 2.0 Black Heritage Canvas Sneaker or follow this link: toms.com/us/men/shoes/s….

@chris_jones_86 Hello Chris! Welcome to TOMS. My name is Camila. Thank you for your patience. Thank you for your interest. We'll relay this information to our team to acknowledge the demand.

@TOMS why don't you do your mens flip-flops any more?

@today3l Thank you for reaching out. To better assist we ask that you give us a call at +1(800) 975-8667.If you prefer, you may chat with us by following the Chat now link near the bottom of TOMS.com FAQ. We are available from Monday - Friday 8:00 am - 5:00 pm PST.

@TOMS hello , I bought these boots from the 6thStreet website. How do I know they are original?

@DukeLawhorn Hi there, thank you for reaching out! I am so sorry to hear you had this inconvenience. Can you please chat with us by following the Chat now link near the bottom of TOMS.com FAQ. We are available from Monday through Friday 8:00 am - 5:00 pm PST. Thanks!

@KrijtjevdStoep Hi there, thank you for reaching out! Would you please private message us with your concern, email address and order number so we can look into this for you? Thanks! -Margaret

@TOMS I PAID FOR SHOES. YOU SEND ME A WRONG TRACKINGNUMBER!!!!

@tiffanygmartin Hi Tiffany! Thanks for your interest in TOMS. We're sorry most styles are limited editions. We don't have restocking info, however, we'll share your interest. Sign up for our emails at the bottom of TOMS.com for similar styles. Thanks for your support! -Bridget

@TOMS please re-release the pink & black slippers with pom poms. i’ve had mine for years and my bf claimed a pair and now they’re ruined 😂😥

@OllieBrkr Hi Ollie, thank you for reaching out! Would you please private message us with your concern and email address so we can look into this for you? Thanks! -Margaret

@lavishkhetan Hi Marwadi! Thanks for reaching out! You have reached TOMS.com for the U.S. Reach out to TOMSshoes.in email them at d2c@centrobrands.in or call them at +91-92814-47524; someone will get back to you as soon as possible. Thanks for your support! -Bridget

@TOMS Hi Team I have raised a return request on TomsIndia website but it is showing as pending approval since 11th Jan. Can you please check.

@Pammie2424 Hi Pam, thank you for reaching out! Would you please private message us with your concern, email address and order number so we can look into this for you? Thanks! -Margaret

@Figgie7 @SoftMocShoes Hi there, thank you for reaching out! Would you please private message us with your email address and order number so we can look into this for you? Thanks! -Margaret

@TOMS - terrible customer service in Canada - purchased two pairs of boots in my regular size (too small) and had to pay $46 to return them. With no prepaid shipping labels why would anyone in Canada shop here-same product can be purchased @SoftMocShoes etc. and returned free

@Brandon_OC14 Hi Brandon! Thank you for your question. We have replied to your private message feed. Please reply to the offer there so that we may assist you further. Thanks for your patience and support! -Bridget

@TOMS @TOMSsupport When should I expect a response?

Got shoes from @TOMS for Christmas. There is a bump in one shoe that lifts my heel, but because that doesn't show up in pictures they don't care. The glue all around the bottom and the clearly wavy canvas do, but that poor craftmanship doesn't seem meet their defect standards.

@themontagemaven Hi there, thank you for reaching out! Would you please private message us with your email address and order number so we can look into this for you? Thanks! -Margaret

@TOMS what do I do if my shoe has dislocated itself from the base?

@turnbullet666 Hi there, thank you for reaching out! Would you please private message us with your email address and order number so we can look into this for you? Thanks! -Margaret

Theyre @TOMS, and both shoes cracked across the bottom. I've never had shoes break like that! Anyway my feet are cold and wet.

Learned I had holes in my shoes just now, as I'm walking my dog in the freezing slush. Theyre not even that old!

@harraw1 Hi Harry! Thank you for your question. Even though it is the same product, pricing is determined by the currency value in that country. The UK Pound is greater than the US Dollar, so there will be a price difference based on the country. Thanks for your support! -Bridget

@TOMS Hi Bridget. This wasn't about currency. Either way you look at it, the price which is paid at purchase is hugely different in the UK compared to the USA. Why is this when it's the same product?

@TOMS why is there such a disparity in the prices for your footwear in the USA compared to the UK?