The Property Ombudsman

From everyone at The Property Ombudsman, we'd like to wish a Happy Eid al-Fitr to everyone celebrating today.

In 2025, we resolved 54% more cases than we did in 2024. Hear from our Chief Ombudsman Lesley Horton about this growth, what it means for consumers and businesses, and our plans for 2026. Read the full Annual Review here: tpos.co.uk/about-us/repor… #ConsumerRights #RentersRights

In 2025, we resolved 7,681 disputes, a 54% increase compared to the year before. As private housing reform continues in 2026, the demand for dispute resolution will continue to grow and we're here to help. Read our Annual Review 2025: tpos.co.uk/about-us/repor…

Our annual review 2025 is here and it reflects a sector in real transition. From the Renters' Rights Act to leasehold reform, 2025 has been a pivotal year for the property industry and our work sits right at the heart of it. Read our Annual Review 2025: tpos.co.uk/about-us/repor…

Share your views by 12 March 2026: gov.uk/government/con…

The Government is seeking views on its plans to reduce reliance on private estate management arrangements. This includes proposals to increase adoption of roads, drainage and green spaces by public authorities and make resident-controlled management the default model.

Read our recent guide to find out more about conditional selling: tpos.co.uk/consumers/cond…

It's National Conveyancing Month, celebrating the work that conveyancers do in the home-moving process🏡 When buying or selling a home, consumers can choose their own conveyancer. An agent should never pressure a buyer to use in-house services, this is conditional selling.

More information: #driving-up-accountability-of-estate-managers" target="_blank" rel="nofollow noopener">gov.uk/government/con…

Share your views on the Government's plans to strengthen protections for homeowners living on privately managed estates. This includes proposals to increase transparency about costs and strengthen homeowners' rights to challenge charges. The consultation closes on 12 March.

Read the Government's guidance to understand the changes and how to prepare: gov.uk/guidance/renti…

Stronger anti-discrimination rules, rent increase limits and possession changes are among the measures being rolled out on 1 May as part of the Renters’ Rights Act. Now's the time to prepare, as changes will have direct implications for landlords and letting agents.

Today is the first National Estate Agent Day, recognising the essential role that estate agents play in the home-moving process and the support they provide to buyers and sellers. 🏡 #nationalestateagentday2026

A landlord, Marie, complained that the letting agent she used kept failing to forward rent received from her tenants. Read the full case study to find out if Marie's complaint was supported: tpos.co.uk/case-studies/l…

Are you ready for the Renters’ Rights Act changes coming into effect on 1 May? The Government has published guidance to help letting agents and landlords prepare for and navigate the new measures. Find out more: gov.uk/guidance/renti…

Ramadan Mubarak to everyone observing this month.

Happy Lunar New Year to everyone celebrating. We wish you a year of prosperity, health and success.

@HMRCgovuk Government guidance: gov.uk/guidance/money…

Estate agents and some letting agents must be registered with @HMRCgovuk for anti-money laundering (AML) supervision or face a fine. Government guidance on who needs to register for AML supervision is linked in the comments below. thenegotiator.co.uk/news/regulatio…

Read the full case study: tpos.co.uk/case-studies/p…

An investigation into a two-year dispute found multiple property management failures and a compensation award of £1,660 awarded to the complainant. Read the full case study to find out what happened (linked below).