The Property Ombudsman

Our office and phone lines are closed on bank holidays and will re-open at 9am on Tuesday, 26 May. You can still seek advice and refer a complaint on our website: tpos.co.uk

Read the Government’s guidance about the Information Sheet: gov.uk/government/pub…

The deadline for letting agents to send the Renters’ Rights Act Information Sheet to tenants is fast approaching. Agents must send the Information Sheet to tenants by 31 May, even if the landlord has already provided it. Find out more below.

Have you visited our new website section about the Renters’ Rights Act? This brings together guidance on what we can and can’t help with, along with complaints advice tailored for letting agents, consumers and landlords. Find out more: tpos.co.uk/renters-rights…

We're in Swindon today at the Surveyor Live event, where our Deputy Ombudsman Gemma Adams has spoken about handling complaints effectively. Gemma and our Director of Policy Peter Habert are enjoying speaking with attendees about best practice and raising standards.

For more support, visit our website: tpos.co.uk/businesses/inf…

Clear and timely communication can make a big difference to a consumer's experience when buying, selling or renting their home. Property businesses can build trust and reduce the risk of complaints with our communication tips below.

We've updated our Code of Practice for residential letting agents in England to reflect the new rules under the Renters' Rights Act. These updates build on the standards already in place. View the updated Code: tpos.co.uk/about-us/codes…

We've created a new website section about the Renters' Rights Act with information on what we can and can't help with. If we can't help with a complaint, we've explained who can. There's tailored guidance for letting agents, landlords and tenants. tpos.co.uk/renters-rights…

Our office and phone lines are closed on bank holidays and re-open at 9am on Tuesday 5 May. You can still seek advice and refer a complaint on our website: tpos.co.uk

From today (1 May), the Renters’ Rights Act introduces new rules for private renting in England. The transformative changes in the Act will bring new safeguards for tenants and introduce new standards for agents to support landlords in understanding their responsibilities.

Read the Government's guidance about the Information Sheet: gov.uk/government/pub…

If you’re a letting agent managing a property, you must send the Renters’ Rights Act Information Sheet to tenants by 31 May 2026, even if the landlord has already provided it. We’ve set out some of the key information about the Information Sheet below. #RentersRights

Six property businesses have been expelled from our scheme after they failed to pay compensation to consumers. Read more: tpos.co.uk/2026/04/six-pr…

In 2025, we resolved 7,681 disputes and awarded £1.75 million to consumers in compensation. For a detailed look at our work across the year, emerging trends and how we'll meet the demand that regulatory changes in 2026 will bring, read our Annual Review. tpos.co.uk/about-us/repor…

We’re the only Ombudsman in the property redress sector, but what does this mean for property businesses and consumers? Hear from our Chief Ombudsman Lesley Horton about how our work goes beyond resolving individual disputes.

New guidance has been published by the Government to help tenants understand how private renting will change from 1 May. It covers the key changes, how to prepare and answers frequently asked questions. Find out more: housinghub.campaign.gov.uk/renting-is-cha…

What happens when two estate agents claim commission for the same sale? Our recent case study explores a real dual fee dispute where a seller received two fee demands, our investigation and how the complaint was resolved. 🔎 Read it here: tpos.co.uk/wp-content/upl…

Everyone at The Property Ombudsman wishes you a happy Easter. Our office and phone lines are closed on bank holidays and re-open at 9am on Tuesday 7 April. You can still seek advice and refer a complaint on our website: tpos.co.uk/consumers/make…

Share your views: gov.uk/government/con…

The Government is asking for your feedback on its plans to ban new leasehold flats, including how and when a ban should happen and what exceptions may be needed. 🔊 The consultation closes on 24 April 2026.