TSIA (Technology & Services Industry Association)

AI is redefining how the #tech industry makes money. Profit now comes from services, accountability, & outcomes. Discover how to lead and profit in the Services Era in the #AIEconomics Declaration: bit.ly/3WpJegy

AI isn’t reducing the need for services. It’s changing what customers expect from them. Greater efficiency, measurable outcomes, and clearer business value are pushing services teams toward more advisory and outcome-oriented roles. Watch the full breakdown. bit.ly/4dGt9Nd

Every quarter, TSIA tracks the 50 largest enterprise tech companies. Q1 2026 told a story we haven't seen before. Strong revenue. Improving margins. Investors who aren't buying it. Watch the breakdown of what it all means for the AI era: bit.ly/4ucepLz

AI is changing managed services at the operational and economic level. MSPs are being pushed to prove business outcomes while traditional pricing models become harder to sustain in an AI-first environment. State of Managed Services 2026 breaks down the shifts happening across pricing, automation, data, & service delivery: bit.ly/4tBiIin

What’s putting the most pressure on your role right now? At #TSIABoardSummit, the answers centered on AI, speed, & transformation. Thank you to leaders from @Cisco, @Deltek, @BlueYonder, and @Ciena for your insight. If these challenges sound familiar, Technology Services World is where these conversations continue. Secure your spot: bit.ly/49IMUke 📍 Oct 19–21 | Las Vegas

CFOs should be paying attention to this shift. AI can increase the value your product delivers while weakening the pricing model behind it. That’s the financial risk many companies are running into now. Read what CFOs need to rethink about pricing, services, & profitability: bit.ly/4d76Uzj

Most utilization models weren’t built for AI-driven demand shifts. Tomorrow, TSIA & @Accelo break down how firms are using AI to improve resource deployment, margins, and operational agility: bit.ly/42xCErj

Technology Services World is looking for speakers with real-world insights on AI-powered transformation across delivery, operations, monetization, & customer value. If your organization is navigating these changes, we want to hear your story. Apply now: bit.ly/4u9mxfR 📍 Oct 19–21 | Las Vegas

If customer success can’t prove measurable financial impact, the CFO isn’t buying in. On #TECHtonic, TSIA’s EVP & ESG’s CEO discuss the pressure on CS teams to reduce costs, improve retention, & prove revenue impact in the AI era. Listen now: bit.ly/4uBwEtm

Professional services organizations are rethinking utilization. Static targets create inefficiencies, margin leakage, & missed growth opportunities. See how firms are using AI to better align capacity with demand: bit.ly/42xCErj

Customer priorities shift quickly. BigTime partners with TSIA to stay aligned. Explore how TSIA supports leaders with relevant, industry-specific priorities. Save 30% off on Technology Services World: bit.ly/4cc5CBp

More users used to mean more revenue. AI flips that. Fewer users can now create more value. If your pricing depends on seats, your revenue can decline as your product improves. See how companies are responding to this shift: bit.ly/4u9bbbD

📌 Embed engineers where AI gets deployed: bit.ly/42ob0gq 📌 Move from adoption to outcomes with DARE: bit.ly/4dhBNA0 📌 Transform MSP models around AI-first delivery: bit.ly/4dhBPI8 📌 Make PS 2.0 operational, not just strategic: bit.ly/4df6DcA 📌 Adopt AI at scale across ops and delivery: bit.ly/4eBBTEW 📌 Redesign roles and structures for what's next: bit.ly/3P6PycK

What's driving the tech services conversation right now? Six trending topics from TSIA 👇

📌 Embed engineers where AI gets deployed: bit.ly/42ob0gq 📌 Move from adoption to outcomes with DARE: bit.ly/4dhBNA0 📌 Transform MSP models around AI-first delivery: bit.ly/4dhBPI8 📌 Make PS 2.0 operational, not just strategic: bit.ly/4df6DcA 📌 Adopt AI at scale across ops and delivery: bit.ly/4eBBTEW 📌 Redesign roles and structures for what's next: bit.ly/3P6PycK

Read the report to understand the shift: bit.ly/4w90Ttk Watch the webinar to go deeper: bit.ly/4uAXems

Field services was built for efficiency. That’s no longer enough. Models optimized for utilization are under pressure from talent shortages, complexity, and rising expectations. AI is changing how services can be delivered with limited resources.

AI is resetting customer expectations. More value, faster outcomes and lower cost all at once. Even when those expectations aren’t realistic, services teams still have to respond. That pressure is driving the shift to PS 2.0. bit.ly/4dGt9Nd

Thank you to the partners who supported TSIA Board Summit. We appreciate your partnership in helping bring leaders together for meaningful conversations and collaboration.

Selling access worked when more usage meant more revenue. AI breaks that. Your product can deliver more value while your revenue goes down. That’s the AI Value Paradox. Here’s how Offering Management 2.0 shifts to outcomes: bit.ly/3QysFiP

TSIA Board Summit wrapped in San Diego. Thank you to everyone who made the conversations what they were. More to come at Technology Services World this October. bit.ly/4eos8d4