tuiuk

🚨IMPORTANT🚨We’re aware of multiple accounts impersonating TUI UK on Twitter. Please be aware that @tuiuk is our only official account, do not send any personal information to any other users as it may be a scam. If you’re unsure please tweet us or contact us on 0203 451 2688

@rhidavies85 Hi Rhiannon, thanks for contacting us today🙂 Before I can help, can I have your booking reference number, full name and departure date (DD/MM/YYYY) please? Please note, due to data protection reasons we can only speak to the lead passenger regarding their booking 😊 ^Amber

@BristolAirport @TUIUK Do you offer a twilight bag drop-off for a 6am flight the following day please?

@Amit91987 Hi, if we can't take you away as planned, then we would contact you to discuss your options. If you're due to travel soon and would like to discuss this further, please send us a DM and we'll be happy to help. ^Heul

@TUIUK if our holiday has been cancelled due to the Middle East issues and we choose an alternate holiday which is cheaper than what we paid originally. Would you refund the difference? Thanks

@corriganscott1 Hi Scott, please be assured we’re monitoring the situation in the Middle East very closely. Can you send us a DM with your booking details and we can take a closer look into this for you. ^Heul

@TUIUK incredible situation that I am booked to go to Dubai for 10 days end of April, a war zone at the minute but we have to wait until at best a week before we travel if it’s safe before you cancel this holiday?? Or want to charge customers to change a booking!

@justinbrett1975 Hi Justin, I’m really sorry to hear about your recent experience. I’ve just sent you a DM so we can take a closer look and discuss this further. ^Heul

I have asked @TUIUK multiple times to get there rep to check see if there is building work at block 3 of @premiumseagate and they won't, as hotel lied and said there isnt work! Shocking treatmenr from @TUIUK. @ABTAtravel can you help?

@justinbrett1975 Hi Justin, if you've emailed the team they'll get back to you asap. ^Kyle

I have replied to my email and asked for my complaint to be escalated. I have emailed the hotel, who lied about work happening there, so why are they letting random men walk round and in to room with tools and drilling all day. The hotel have said no one else was ill, yet we saw soneone complaining to your rep about being ill. Hotel lying, @TUIUK not intrested as you have already had the money!

Fill in the blank! The one landmark I’d love to see in person is ________ ⛩️🗽🏛️

@justinbrett1975 Apologies for any frustration caused, Justin however to raise any concerns post-holiday, you'll need to contact our after travel team ^Kyle

@TUIUK Well thats quite poor isnt it! As your team basically posted me a stock email as a reply, is quite shocking. Do you just make it hard so people give up?

@justinbrett1975 Hi Justin, you can only contact the after travel team via the online form. Should you wish to escalate your complaint further you would need to seek third party advice. ^Kyle

@TUIUK I would like a enail address to escalate my complaint, why waste my time with the same team?

@justinbrett1975 Hi Justin, if you'd like to escalate your complaint, please respond to the teams latest email or complete another online form ^Kyle

@TUIUK Yes and they contacted hotel who have lied! Never will i use you again, what is the email to escalate my exsisiting complaint?

@justinbrett1975 Sorry to hear that, Justin. Did you contact our after travel team on your return? ^Kyle

@TUIUK @whoopydeedoo Dont hold your breath.....

@justinbrett1975 If you need more space, you can type your complaint into a word document and upload this to the form. You will then receive a complaint reference number, and our after travel team will aim to respond within 28 days. tui.co.uk/destinations/c… - ^Dannii

Well never booking with @TUIUK again, stayed at @premiumseagate in #egypt got food poisioning, out room had work being done in block next to us, and #hotel said no work was being done! No appology no nothing! Bewarned!

@justinbrett1975 Hi Justin, I'm very sorry to read of your holiday experience with us. The official way to raise a complaint is by using our online form. Please take the time to complete the holiday feedback form on the below link so your complaint can be raised with our after travel team. /1

@jsy_island The team confirmed TOM652 Landed this afternoon at 14:30. ^Dannii

@TUIUK can you update me on Flight No. TOM652 to Sharm EL-Sheigh from Gatwick today? Doesn't seam to have landed?

@jsy_island Hello, we don't have live updates here but I shall message the team to see if we can get an update for you. ^Dannii

@RJProduction3 Hi Andy, I totally get why you’d want to sit together😊✈️ If you’d like, pop us a DM and we can take a closer look at the best options for you and your wife 👍 ^Dan

@TUIUK so trying to book a flight but won’t let me book as it leaves a window seat. As a nervous flyer I like to be forward rows with my wife next to me and an aisle seat, why have this scenario on a plane?

@leanneb68 Hello Leanne, we also have a website that can help if you'd prefer:  tuitransfer.com/#/ This will show your transfer times also 🙂 ^Dannii

@TUIUK Hi ! We are due to leave tomorrow I have had “half” a chat message which doesnt open any further so i have no clue what time our transfer is coming for us Can you help ?? And pressing on contact us option takes me back to the same !

@slider1708 Hi Lisa, Cyprus is not under FCDO advice against travel, so your holiday is planned to go ahead as normal, and customers in resort are continuing to enjoy their time away 🙂 ^Jo

@TUIUK - so told by Sam at the Call Centre that TUI have this PM cancelled all flights from BHX to Cyprus between 4/4- 25/4. He said this hasn’t been announced yet ? Explanation @Tui

@taraMreilly Hi Tara, any found by or handed to cabin crew would still all be given to the arrival airport's lost property so we'd recommend reaching out to Gatwick airport directly who can look to assist you further. ^Niamh

@TUIUK Problem is that they haven’t been. They were handed to one of your stewards by another passenger who informed my husband that he had and now they have disappeared. “No one” has them.

@TUIUK @SwissportGroup Keys handed to cabin crew on Verona–Glasgow 14 March. Voicemail full & lost property unreachable. Can you check cabin crew log & ground handling for that flight? Urgent.

@DragonEmbers I hope you had the best time, Nat! 😍 Had you been to the Caribbean before or was this your first time? 🌴 ^Niamh

@TUIUK St Lucia, I was there last week

Welcome back to #TUITriviaTuesday! Which Caribbean island is known for its Piton mountains? 🔍 Hint...these twin volcanic peaks are a UNESCO World Heritage Site ⛰️

@Richardsheff Hi Richard, if you're flying with easyJet then you'd need to double check the terminal with them as it's not something we're able to advise here. You should also be able to check this via the Heathrow website - heathrow.com/at-the-airport… ^Niamh

@TUIUK , Hi TUI, we are flying EY64 LHR-AUH-MLE on 13 May. Looking to book lounge at Heathrow, can you please confirm which terminal, thanks