tuiuk

🚨IMPORTANT🚨We’re aware of multiple accounts impersonating TUI UK on Twitter. Please be aware that @tuiuk is our only official account, do not send any personal information to any other users as it may be a scam. If you’re unsure please tweet us or contact us on 0203 451 2688

@CarrieSprahe9p Hi Carrie, I'm sorry to hear your seats haven't been allocated together. Can you send us a DM with some more details and we can take a closer look. ^Heul

@TUIUK I’m travelling with my family, none of us are sat together,12 yr old son who is autistic he hasn’t been allocated seat yet needs to be sat next to someone or he won’t get on the plane, my daughter also suffers from anxiety

@itsourgarden Hi there, if you're changing one name on a booking, then you can do this for a small fee. If you can send us a DM with some more details, we'll be happy to check the cost 😊 ^Heul

Hey @TUIUK I am the lead passenger and want to change the name of my the accompanying passenger. We travel on 23/7. How can do we this? Is there a fee? Thank you

@Vegasba44011642 To send us a private message, please click on our profile. Next to the Follow button, you'll see a message icon. Click that and it'll open a conversation with us. ^Bethan

@TUIUK Pre travel. How can I message privately please?

@TUIUK please can you give me an email address for a complaint. I tried calling an escalating to speak to a manager but I was unable to?

@freckles4271 Hi Al, I can see we've received your direct message. As soon as one of our agents is available, they will pick up your message and assist you further. ^Bethan

@TUIUK I don’t know how to send direct messages

@TUIUK I have just found an email in junk changing my flights & they are now in 2 different terminals - this is not what I booked as I can’t park car in 2 different places. Yr team told me I can amend but have to pay . Why should I be out of pocket when I booked same terminal?

@Braddy2905 Hi Glenn, I am sorry you are still awaiting your refund. So, we can take a further look into this for you can you please pop us a private message with your booking details? ^Bethan

@TUIUK almost 2 months now waiting for a refund. Every time we call, we are told the payment is either pending or its under investigation. No one will sort this matter for us, we just keep getting fobbed off. Please can somebody sort this as its really not good enough!!

@stocksy66 Haha, deal Martin! We'll stop cruise-enabling for now 😇 Although we're not convinced the thought of the next one isn't already lurking somewhere in the background 👀😂 ^Bethan 🌅

@TUIUK Easy Bethan let’s enjoy this one before we begin to look for the next one. 👍 Although we’ve heard @MSC_Cruises_UK are okay. 😎😉

Just back from our Grecian Discovery & Aegean Gems @TUIUK cruise. Once again absolutely brilliant, such a great 2 weeks. Good food, drinks & entertainment. Staff work so hard to many to mention all but shout out to Adi Bar11 & the legend who pops up everywhere Pritam. 🛳️👌😎🌞

@Pottymouse Hi Gillian, no, this isn't an official TUI account. Our official account is this one, and you'll see a verification tick on our profile. Please don't share any personal or booking information with that account, and we'd recommend reporting and blocking the account too. ^Bethan

@TUIUK is this a real account?

@Pottymouse Hi, you'll need to wait 72 hours from the flight's scheduled arrival time before submitting a flight delay claim. Once that time has passed, please complete the claim form and the relevant team will be able to review it for you 💙 ^Bethan 🌅 tui.co.uk/destinations/c…

@TUIUK if my flight arrives back home over 48 hours late, is it 72 hours from then that you can claim? I had an email tonight saying that they are unable to process this as it may be not be on their system. Surely they must be aware of a 2 day delay to a service??

@LoneyMrs I'm sorry to hear your flight has been cancelled and for the experience so far. Have you been able to speak to the ground staff at the airport? They'll have the latest updates and can assist you. The lead passenger will also be kept updated by text and/or email. ^Bethan

@TUIUK @British_Airways our flight from Mahon to Glasgow has been cancelled. No communication on the ground. We have been moved to baggage reclaim from the gate but nothing happening here! Lots of young children and older travellers including some needing assistance. No water 💦

@LoneyMrs Hey! I am sorry to hear you've been impacted by a delay! You can raise a flight delay claim here tui.co.uk/destinations/c… 72 hours after you return home. Any food vouchers will be sent out to you via text/email from our 24/7 in resort team. Thank you for your patience. ^Rachel

@TUIUK currently in Mahon delay showing 4 hours for Glasgow flight. How do we claim Compensation/are we entitled to any vouchers for food? If so how to access these please?

@keelycoleman89 Hi! Thanks for booking with us! 💙 You can call our Assisted Travel Team on 0203 451 2688 from 10am tomorrow to arrange assistance. Or send us a private message with your booking details and the assistance you need, and we'll be happy to help here. ^Rachel

@TUIUK hi, just booked a holiday with yourselves how I arrange disability assistance? Thanks

@JohnBolashello Hi John, do you mean passport control is at the departure gates? This may have been suggested to help manage queues at passport control. I don't have the specific reason for the delay, updates will be sent by text/email from our 24/7 in-resort team. Thank you ^Rachel

@TUIUK checked in at TFS for our flight to MAN sign said go to passport control but all seem to be at departure gates, what do you suggest? And why is flight delayed?

@Claims7Seven I am sorry to hear about the delays Stephen, thank you for your continued patience! ^Rachel

@heavenlyblue007 @TUIUK Blimey! It was only an hour delay but I waited over 35 minutes for my case!

Supposed to be up in the air, but we've been delayed by an hour due to the French Air Traffic Control 🤬🤬🤬

@REDactionAFC I am sorry to hear your luggage hasn't arrived yet. For updates on your missing baggage, please contact the airport listed on your PIR form. Alternatively, TUI Baggage Services can help on 0333 577 0300 or at tuisecondarytracing@airlineluggageclaims.com. ^Bethan

@TUIUK you need to find my cases, left off Stansted to Hammamet last night, no delivery to the hotel yet as promised, and nobody here knows anything about it and the rep has no info. Family holiday in the balance.

@MarcJones_83 I'm sorry to hear your flight has been delayed, Marc, and appreciate how disappointing this can be. If you need any assistance, please contact our 24/7 team via the TUI App, by calling +44 20 38 303 111 (international rates apply) or text 80247 (standard rates apply). ^Bethan

@TUIUK being as useless as ever, another holiday, another delayed flight home, now landing at 2.30am and I’ve lost my transport home from the airport because they can’t accommodate the new landing time #TUIUK

@Claims7Seven Hi Stephen, if your flight is delayed by more than 3 hours due to a non-extraordinary reason, you'll be able to claim flight delay compensation. You can submit a claim using the link below - tui.co.uk/destinations/c… ^Bethan

Do I get a delay repay, like the trains @TUIUK 🤪

@Cfieldy63 Hi There, this change helps us focus on the things that matter most, like keeping fares competitive, offer great value, and give customers more flexibility onboard. By aligning our long-haul service across the airline, we can deliver a more consistent experience. ^Bethan

Booked my holiday with @TUIUK last year, long haul, food and drinks included, now an email saying we are changing it to only soft drinks and water with 1 alcoholic drink with main meal but we will give you £12:50 each way off your holiday to compensate. Absolute joke