tuiuk

🚨IMPORTANT🚨We’re aware of multiple accounts impersonating TUI UK on Twitter. Please be aware that @tuiuk is our only official account, do not send any personal information to any other users as it may be a scam. If you’re unsure please tweet us or contact us on 0203 451 2688

@selz68 Hi Brian, We're working through outstanding DMs as quickly as possible. Thank you for your patience🙂 ^Charlotte

@TUIUK could someone please reply to my PM please

@seamuso03596447 Hi Seamus, We can arrange for the 24/7 team to contact you to discuss this. Can you send us a DM with your booking information please? ^Charlotte

@TUIUK No one is helping will put all Mold pictures including call recording s on here if u don’t help, flights home or clean hotel

🚨IMPORTANT🚨We’re aware of multiple accounts impersonating TUI UK on Twitter. Please be aware that @tuiuk is our only official account, do not send any personal information to any other users as it may be a scam. If you’re unsure please tweet us or contact us on 0203 451 2688

@seamuso03596447 I'm really sorry to hear of holiday experience with us so far, Seamus😞 Please contact our 24/7 TUI team via the app. Alternatively, you can call +4420 38 303 111 or text 80247. They will be able to assist you further ^Charlotte

@TUIUK @tuiuk in a black Mold room in Cyprus for 4 days after reporting your staff won’t help ????? Can’t even go home asthmatic breathing is bad since arriving in this room, ?????????????

@RhiannonnnNic Hi Rhiannon, I'm really sorry to hear of your experiencing during the delay😞 Our Operations team have informed us you should be being called to the gates with departure shortly after ^Charlotte

@TUIUK P1: Flight: Tom1105 OG departure 13th July 11.25am Rebooked to 14th July 4.10pm Many families (young kids, month old babies) essentially held hostage in airport with no air conditioning extreme heat & no communication of next steps.

@richyhemmings Sorry to hear of your disappointment, Rich😞 If you are unhappy with the response from our After Travel team, or do not feel it addresses the main points, please respond to the email received so the team can review it further. Thanks! ^Charlotte

My wife paid £200 for room upgrade on @TUIUK hol, only to receive the originally booked room. Despite supplying evidence and raising issue repeatedly, TUI have failed to address the key point of the complaint. I'd advise anyone offered an upgrade to think twice before accepting!

@jessicapardoePR Hi Jessica, I'm afraid we can't manage these claims here, as they're handled by our After Travel team. Once you've submitted your complaint via our online form and included all relevant documents, the team will review it and aim to respond within 28 days. ^Heul

@TUIUK You explicitly said here we can claim it back through you so I assume it’s a case of not *whether* you can reimburse but *when*

@TUIUK our flight was delayed by 15 hours, we were supposed to be picked up at 4am but our flight is now 11:30pm tonight. We’ve just been told there’s nothing you can do and to arrange our own taxi at our own cost. Also no rep to speak to as they’re late?!

@WayneKieron Good afternoon Wayne, great to hear from you💙. Yes, you can drop off your bags the day before if your flight has a TOM or BY number and departs before midday. The service is open 2pm–9pm just bring your passport and travel documents. Have a great flight🛫^Laura☘️

@TUIUK Hi, I understand at Manchester I can check in hold luggage the evening before my 6:30am flight? Are there any specific times I need to do this and is it a different location in terminal 2? TIA

@jessicapardoePR Hi Jessica, yes, please include details of what happened when completing the After Travel form. The team will review everything and confirm whether reimbursement can be provided. ^Dan

@TUIUK Is this how I will get reimbursed for the taxi as per the previous tweet?

@Throughjonseyes Hi Jon, once you’ve returned home, you can submit your complaint using our After Travel form here: tui.co.uk/destinations/c…. Our team aims to respond within 28 days. ^Dan

Hi @TUIUK is there a process for after holiday (you can’t do anything about it whilst I am out here) complaints and pre legal litigation complaints. And can you let me know the process

@abitoftrish Hi Trisha, I can see we've just responded to you via DM 🙂 ^Heul

@TUIUK I send a DM please answer 😓😓😓

@jessicapardoePR Hi Jessica, I'm sorry to hear you'd like to raise a complaint. If you've returned home, you can submit an official complaint with with our After Travel team via our online form here: tui.co.uk/destinations/c… ^Heul

@TUIUK Please can you send me the link to the After Travel form?

@bfc_cheets Hi Tom, this is something we can look into for you. Send us a DM with some more details and we'll be happy to help. 😊 ^Heul

@TUIUK hi is it possible to have a preference on assisted travel seats as we have a couple of requirements

@gemmarainey Hey Gemma, if you're unable to check in online then there's nothing to worry about. Please proceed to the airport as normal and the team at the check in desk will complete this for you instead as well as print your boarding passes 🙂 ^Niamh

@TUIUK my flight is ready for check in, when I go through the process it won’t allow me to actually check in and says head to the airport instead? I am concerned I can’t check in, thanks

@REDactionAFC I understand the inconvenience this has caused. Our TUI Reps and airport team will do their best to ensure your luggage is delivered to you as soon as possible. ^Niamh

@TUIUK Yeah already done that Niamh, and he has been pretty helpful so far, but has been let down by his colleagues in the UK who gave him info that the cases WOULD be loaded onto multiple outbound flights over the last 3 days.

@TUIUK you need to find my cases, left off Stansted to Hammamet last night, no delivery to the hotel yet as promised, and nobody here knows anything about it and the rep has no info. Family holiday in the balance.

@REDactionAFC I'm really sorry to hear this & for any frustration caused. I'd recommend liaising with the TUI Rep in resort who will be best placed to assist with any issues whilst away. Alternatively, TUI Baggage Services can help by calling them on 0333 577 0300. ^Niamh

@TUIUK We left Stansted on Friday afternoon, just had confirmation that bags remain in Stansted, and have NOT been loaded onto today’s outbound flight as promised. This has been an absolute shambles since day one

@mrsbluemoon8 Hey Joanna, I'm sorry to hear this. Please drop us a direct message with your booking details and we can take a further look. Thank you 💙 ^Jess

@TUIUK you have changed my flights for my 2027 holiday. I purposefully booked the flights and date (paying more for the good flights) and now we have shocking flight times. Can I now change my holiday without an admin fee? I’m NOT happy with the new times.

@GusTheSadGeek2 Hey Gus, I'm sorry to hear this. Please drop us a direct message with your booking details and we can take a further look for you. Thank you 💙 ^Jess

@TUIUK So it looks like Marella Explorer departing 25/7 has had it's itinerary changed. Got by excursion cancelled on 27/7. But no email explaining. Other people got an email saying Olbia changed with Menorca ? Is the sea day staying for Sunday ?

@raymondphill I'm sorry to hear this, Raymond. If you're using the TUI app, please try deleting and reinstalling it, this may help. If you're using the website, clearing your history, cache, and cookies usually resolves most issues. If the problem persists, please let us know!💙 ^Jess

@TUIUK keep getting automatically logged out, even after updating password

@LisaJF4 Oh no... another cruise lover created, Lisa. 😍 What was your favorite moment? 😎 ^Heul

@TUIUK Best holiday ever. Will def book another cruise for next year. This was our first of many

Thank you @TUIUK for a lovely cruise aboard the Marella Explorer. Brilliant holiday 🍾❤️

@JulietteHeadn18 Hello, for expenses please fill out the After Travel form here: tui.co.uk/destinations/c… ^Dannii

@TUIUK I need to submit a reimbursement claim for expenses following a diverted flight I have made every reasonable effort to contact TUI before writing by post. TUI no longer publishes a direct Customer Relations email address, and the relevant online forms are not available