tuiuk

🚨IMPORTANT🚨We’re aware of multiple accounts impersonating TUI UK on Twitter. Please be aware that @tuiuk is our only official account, do not send any personal information to any other users as it may be a scam. If you’re unsure please tweet us or contact us on 0203 451 2688

@bvii244 Hi Becca, if you aren't able to view your transfer times via the TUI App, these can be viewed via tuitransfer.com/#/ 🙂. ^Beth

@TUIUK hello, I fly back from Orlando Melbourne tomorrow to Newcastle. We still haven’t had bus times for collection from Port Orleans Riverside. Please could you advise.

@Richardsheff Hi Richard, I'm sorry to hear that your luggage has been damaged. You would need to follow the guidelines here and complete the online form : tinyurl.com/yrp4mk2k ^Beth

@TUIUK Hi TUI, flew PUJ-LGW this morning, case looked like it's done 10 rounds with Mohammed Ali, corners all battered,one wheel missing completely and another one coming off. Now nicknamed tripod, was a git to drag it out of the airport. Who do I take this up with?

@SuzanneFarrow Hey Suzanne, this is concerning to read. As you are away, please raise this with the 24/7 team on +4420 38 303 111 or via the TUI app. They are best placed to support you further with this. Thank you 💙 tui.co.uk/destinations/c… ^Jess

@TUIUK this holiday to grand sirenius dominion shocking been here 3 days now onto 3rd room change and fell in the room due to flooding it’s like no one cares just want to go home

@rmould Hey Ryan, please drop us a direct message with your booking details and full query. We can then support you further. Thanks so much 💙 ^Jess

@cooper98410 Hi there, so we can take a look into this for you, could you send us a DM with your details 🙂. ^Beth

@TUIUK hi, can you tell me why, when I go in to Manage my booking and look at room upgrades, this shows as £0.23 but when I click through, the price of my holiday increases by £188? Other room types are all +£ so it’s not an error on all

@HelenAdams85 Hi Helen, so we can take a look into this for you, could you please send us a DM with your details 🙂. ^Beth

@TUIUK I’m trying to book my seats (happy to pay for seats together) but when I go to confirm, the app is telling me I have to pay more for my whole holiday, despite the fact I have settled the balance (see photos). What do I do?

@TruckerRichie2 Hi there, sadly we can't adjust the seating upgrade prices due to availability. ^Beth

@TUIUK Hi I'm flying LGW-PUJ on 23/5 1105 I have noticed there are 19 Premium seats available (none with window) Is there a way of getting 4 seats cheaper that £199 on way out please? Thanks in advance

@TommyYorkshire Hi Tommy, thanks for confirming. Can you send us a DM with some more details and we'll be happy to take a look. 🙂 ^Heul

@TUIUK I have not checked but getting emails to check-in and not letting me. ☺️

@TUIUK hello trying to check-in on the app and it does not work. Keeps giving me errors. Both apple and android. Thank you

@citytravelmary Hi Mary, I'm sorry to hear of your experience. So we can take a look into this for you, could you please send us a DM with your details. ^Beth

@TUIUK our case STILL has not been returned even though it was sent to NCL instead of CWL 0300 hrs Sunday morning. Been advised DX will contact us, not heard anything surely you have some responsibility??? Now urgently need some items in the case. Very unhappy

@andywtherapy1 Hi Andy, so we can take a look into this for you could you please send us a DM with your details 🙂. ^Beth

@TUIUK hi, I have Tui flex, tried amending my holiday and because I have to do it over the phone, the new one is £1400 more than it is online. What’s the point of paying for Tui flex?

@_emsyems Hi Emma, I'm sorry to read your concerns about your upcoming holiday. Can you send us a DM with some more details and we can take a closer look. ^Heul

@TUIUK do you have people checking the “TUI blue lagoon princess” in halkidiki - latest reviews are awful along with facebook group dedicated to this hotel. Slightly concerned as pics and reviews are not that of a 5* what so ever.

@Meg_charlton14 Aww, thank you so much for sharing, Meg 🫶 What was the highlight for you? ✈️ ^Heul

@TUIUK absolutely fabulous hotel and the reps at your resort tui suneo Lagomonte can’t do enough for guests

@Crip_mcc Hello, I am so sorry to hear this. We don't have live updates here but I can try and find out for you, what flight number are you on please? ^Dannii

Delayed @TUIUK #flight to #Spain from @belfastairport . Sitting on the #runway for 2 hours so far but don't worry as #TUI is giving out tiny #cups of #water. Bet it's #tap #water to the tight 🤬

@elliott46211887 Send us a private message with your booking details and the team can check they have had the After Travel complaint from you. ^Dannii

@TUIUK What information do you need?

@TUIUK @tuiuk I have submitted a formal complaint regarding a severe breach of Duty of Care & medical negligence on May 4th. Your web form is insufficient for the 62+ pieces of evidence I have. I require a senior manager to contact me immediately. #TUI #CustomerService

@T1968Queen I have checked and we are currently receiving DM's from X, can you see the DM button? ^Dannii

@TUIUK That option isn’t there, according to AI it’s your privacy settings ?

@TUIUK hi, just booked for September , flights are with Etsy jet, I need assisted travel, tad confused as on the app it says all flight management should be done via flight company, on easy jet it says as it was booked thru a TA it has to be done there? Any help please?

@elliott46211887 Please send us a DM and we can check if its been received. ^Dannii

@TUIUK I have just checked i haven't got a confirmation of my complaint. The form was submitted yesterday.

@T1968Queen Yes if you click on the dots it'll come up as DM 🙂 ^Dannii

@TUIUK Seems I’m unable to DM you? I’m following you assumed it would be there?