StubHub Support

@Trruiz Hi there! We’d be happy to look into this for you. Please send us a direct message with your order number, the email address associated with your account, and the phone number linked to your account. We’ll review the details and help from there. Thank you!

I paid for a @CitiField Guest Parking Pass and was delivered a @ParkWhiz pass 15 minutes from the stadium. If you use Stubhub, find and read all fine print, take screenshots, and remember, @Stubhub doesn't care. It seems @StevenACohen2, the @Mets, nor @MLB care either.

@sldyrby Hi there! I apologize to hear you’re experiencing an issue with your order. If you could share your order number, I’d be more than happy to look into it for you. Thank you! x.com/messages/compo…

@StubHub please help me join my cause to return the very expensive tickets in which I did not get to to see

Hi there. We're very sorry to hear about your experience, especially after the time, effort, and expense that went into attending the event. We'd like to take a closer look at what happened. Please send us a direct message with your email address and the phone number associated with your account, and we'll take it from there. Thank you.

@StubHub @TeamStubHub tanto gasto en vuelos, hospedaje y viáticos para que al final mi hija no disfrutara el concierto. Una niña de 12 años ahorrando para ver a @ENHYPEN y que ustedes no dieran seguimiento ni actualizaciones de los conciertos cuyos boletos obtienen ganancias.

@30nemagar Hi there! We’d be happy to look into this for you. Please send us a direct message with your email address, and the phone number associated with your account, and we’ll take it from there. Thank you! x.com/messages/compo…

@joinautopilot @stubhub cheated me and didn’t refund me my money. And every time they gave me bogus excuse and didn’t stand by their promise either. That money was like nothing for them. How do you expect this culture exist without this kind of CEO?

StubHub's CEO has been scalping his own customers for years Eric Baker is the CEO of StubHub and he also built Andro Capital on the side, a hedge fund that acquires tickets and sells them on StubHub He also made sure Andro Capital got a better deal than every other seller on the platform: • Andro Capital: $0 in seller fees (2024-2025) • Everyone else: 20% commission In 2023, StubHub ended a deal where Andro Capital had been operating as an inside ticket inventory partner and paid Andro Capital $1,600,000 to do it He then created Colloquy Capital to finance other mass scalpers buying and flipping tickets on the same platform The Texas AG, Consumer Protection BC, and two class-action lawsuits are all investigating

@JoshForst We apologize for any trouble caused! We've just sent you a direct message. Furthermore, we're eagerly awaiting your prompt response to assist you further. Thank you!

@StubHub @TeamStubHub Maybe outsourcing customer service to countries where English isn’t the primary language isn’t the best idea. I genuinely feel awful for the person I have been on with. He is trying his best but he can barely speak or understand the language.

@mariavela1313 Hi there! We’d be happy to look into this for you. Please send us a direct message with your order number, email address, and the phone number associated with your account, and we’ll take it from there. Thank you! x.com/messages/compo…

@cbcdaveseglins @StubHub @FIFAWorldCup @ScottFriedman3 @forcemm I bought tickets from stubhub for concert in Colorado, where I live. Earlier in day my friend showed me an insta Pic of artist in Missouri for concert. Stubhub blamed me and said I was in wrong state. Again, my tickets said Colorado.

Did @StubHub cancel your @FIFAWorldCup for Sunday's match - Canada vs South America ??? Looking to chat. DM me. @ScottFriedman3 @forcemm cbc.ca/news/canada/st…

@navneetg17 Hello! We’re sorry for the trouble. If you could send us a DM, we’d be more than happy to look into this for you! x.com/messages/compo…

Hi @StubHubUK @StubHub it's been almost 10 days since the event and I have not received payment for the tickets sold

@carajrussell Hi there. We would be happy to look into this for you. Please send us a direct message with your order number, email address, and the phone number associated with your account, and we will take it from there. Thank you. x.com/messages/compo…

@StubHub It’s been FOUR MONTHS and still no refund for an event that was canceled on the day. “It’s been escalated” is all I keep getting told. How long does a refund take‽!!

@nicoleybbyy Hello Nicole, we’re sorry to hear about your experience. We would like to see how we can help. Please send us a DM with your order number, email address, and phone number linked to your StubHub account, and we’ll be happy to look into this further for you.

32 years old and my first time ever getting scammeD for @marknorm @Hilarities tickets 😔 NEVER USING @StubHub AGAIN

@ChristoRibeiro Hello there, we’re sorry to hear about your experience. We would like to see how we can help. Please send us a DM with your order number, email address, and phone number linked to your StubHub account, and we’ll be happy to look into this further for you.

@StubHub = Scam Hub

@sugrtalknn Hello there, we’re sorry to hear about your experience. We would like to see how we can help. Please send us a DM with your order number, email address, and phone number linked to your StubHub account, and we’ll be happy to look into this further for you.

@brIghtrdysahead good thing you got a refund!! im expecting mine today. its insane i’ve seen over 5 people saying the same person did this to them… stubhub is disgustinggg

don’t buy tickets off of stubhub literally ever even if they say instant download. i bought two tickets for ariana grandes show and it ended up being $1000 in total. just to get scammed and sent completely different tickets.

@LitPapiAHAHAH Hi there! We’re sorry for the trouble. We’ve just sent you a DM and look forward to your prompt response! 🙂 x.com/messages/compo…

@StubHub @TeamStubHub you guys are a bunch of scammers. Been waiting over 2 months to get paid out. Dont not use this company to sell tickets.

@Titanee We apologize for any issues that you are experiencing. If you send us a DM with the order number along with the email address and phone number on your account, we can certainly look into this. x.com/messages/compo…

@StubHub I bought premier orange parking @CitiField pass was not delivered an hour before first pitch , Stubhub offered me free ‘off site’ parking I declined at exit bought new pass , then other was delivered .chatted with @StubHub they don’t care Worst perception you can have

@YeaH4Rachel We apologize for any issues that you are experiencing. If you send us a DM with the order number along with the email address and phone number on your account, we can certainly look into this. x.com/messages/compo…

@StubHub your FanProtect Guarantee promises comparable replacement tickets, it’s been 2 WEEKS of the runaround from customer service with zero resolution that is equitable, and my son’s birthday present to @ChicagoFire is Thursday 😭🥹.#CustomerService

@NJPAUL1 We apologize for any issues that you are experiencing. If you send us a DM with the order number along with the email address and phone number on your account, we can certainly look into this. x.com/messages/compo…

@StubHub You sold me illegitimate tickets that were cloned via securemypass.io Not a legal ticket transfer. Your supervisor denied my refund. This is against @Ticketmaster TOS and securemypass.io is being sued for this. I do not want to do a chargeback. Help!

@MikeHuttonPT We apologize for any issues that you are experiencing. If you send us a DM with the order number along with the email address and phone number on your account, we can certainly look into this. x.com/messages/compo…

@DCAmaxi @Polymarket @StubHub Same. They sold multiple tickets for the same seats to a concert I went to. Sucked up my time and then tried to give me tickets that were significantly worse for the same price. I hate @StubHub.

JUST IN: SEC filings reveal StubHub’s founder operates a professional ticket reseller on the platform & helps finance other scalpers.

@Elviscg82 Hi there! We’re so sorry to hear about your experience. We’d like to take a closer look and help resolve this for you. Could you please DM us your sale number along with the email address and phone number linked to your StubHub account? We’d be happy to investigate further. x.com/messages/compo…

@joinautopilot HEY @StubHub THIEVES

@wilkinebrutus We apologize for any issues that you are experiencing. If you send us a DM with the order number along with the email address and phone number on your account, we can certainly look into this.

@StubHub #stubhub Our original tix were not released 1 hour before show. When I reported this, management forced us to choose between a full refund or replacement seats. As we had already traveled to Atlanta for the concert, I was forced to accept the downgrade, but...

Extremely disappointed in @StubHub’s “FanProtect Guarantee.” I bought 2 premium Orchestra Center seats for #JillScott on March 2026 for $296/ea. At the last minute, July 11, #stubhub moved us to the Second Dress Circle, which are standard value-tier seats at @TheFoxTheatre ...

@TheStarched We apologize for any issues that you are experiencing. If you send us a DM with the order number along with the email address and phone number on your account, we can certainly look into this.

Hey @StubHub #fixyoshit. First you are pissing off #worldcup fans and now you are playing your games with MMA fans. Da FUQ! @ufc @danawhite

@Katiuskitty Hi there! We’re so sorry to hear about your experience. We’d like to take a closer look and help resolve this for you. Could you please DM us your order number along with the email address and phone number linked to your StubHub account? We’d be happy to investigate further. x.com/messages/compo…

@StubHub @StubHub This is unacceptable. We bought Ariana Grande tickets in December for tomorrow’s show, paid $2,000, and still haven’t received them. We’ve called customer service all day with no resolution. Please escalate our case immediately.