StubHub Support

@IrvineTorres Thank you for reaching out. We’re very sorry for the frustration this has caused, it was never our intention. Please DM us with your phone number and email address, so we can investigate this further and assist you as quickly as possible.

@StubHub This is extremely disappointing. My case #633723292 has been consistently ignored despite multiple follow-ups and full documentation submitted. I provided clear evidence of the original purchase and confirmed ticket transfer through Ticketmaster, which is verifiable proof of delivery. I also made immediate efforts to resolve the issue when it was reported. Instead of properly reviewing the case, I have received generic responses with no real evaluation of the evidence. As a result, I’ve been unfairly penalized while no longer even having possession of the ticket. This means I’ve effectively lost both the ticket and money due to a failure on your support process. That is unacceptable for a platform of your scale. I am requesting an immediate and thorough review of this case based on the evidence already submitted. If this is not resolved promptly, I will proceed with escalation through my financial institution and consumer protection channels.

@HighIQHockeyGuy We’re truly sorry for the frustration caused, this is not the experience we want for you. We’d be glad to help resolve this. Please DM our support team with your email address, phone number, and order number, so we can assist further. twitter.com/messages/compo…

Never use @StubHub we bought tickets to the Phantom of the opera in November, my wife claimed our tickets, we are standing in line to get in, and they told us we don’t have tickets. It appears that whoever sold them to us, hold them sold them for more money and now we’re fucked.

@Boom_Tis_I We apologize for any trouble caused! We've just sent you a direct message. We're eagerly awaiting your prompt response.

It’s very unfortunate that @StubHub @stubhubsupport treats its users very unfairly. I recently had the sale of pair of tickets that I sold canceled after the show took place! Zero support or empathy from customer service department.

@youprobablyvape We apologize for any trouble caused! We've just sent you a direct message. Furthermore, we're eagerly awaiting your prompt response. twitter.com/messages/compo…

Never using @StubHub again. My ticket links didn’t work so I had to buy new (more expensive) ones at the game then they refused to issue a refund for the original tickets that never came. #StubChub

@Bananaboy310 Hello! We are here to address any questions you might have. Feel free to reach out to us via direct message with your order number, email address, and the phone number associated with your account.

@MIR0_6 @BlindBearMedia @StubHub The worst @StubHub. I bought tickets to the Lakers section 109 and they replaced it with tickets that cant even get to the game..fucking lexus lounge. Wouldnt make it right for me either.

The price for tickets to a UFC event have gotten out of hand bro I wanna go to one event a year and not get crazy nose bleeds and it costs me over $1000 Unbelievable man🤦‍♂️

@theteacherchris Hi there! We’re sorry for the trouble. We’ve just sent you a DM and look forward to your prompt response! 🙂

@TeamStubHub can i have some support? You are shadow banning my listings that are a cheaper price (by $100) and a better seat (row 1) than the ones you are ‘recommending”. Happens every year. Your algo is AWFUL.

@TheLexTimes Hello! We’re sorry for the trouble. If you could send us a DM, we’d be more than happy to look into this for you! twitter.com/messages/compo…

Hi @StubHub, do you allow users to solely purchase parking tickets for basketball games? A few weeks ago I purchased tickets to a @warriors game and when the ticket was transferred to the primary seller aka Ticketmaster, it was labeled a “parking” ticket.

@SachinKumar_85 Hi there! We’d be happy to look into this for you. Please send us a direct message with your order number, email address, and the phone number associated with your account, and we’ll take it from there. Thank you! twitter.com/messages/compo…

@StubHub @mirrorballaly I have a question: When a seller expresses their intention to sell tickets on #StubHub, do you verify that they have legit usable tickets that can be transferred? Once the buyer places an order, do you promptly work with the seller to provide usable tickets?

also what is the point of general sale anymore when the tickets are gone by the presale lol

@c_glasney Hi there! We’d be happy to look into this for you. Please send us a direct message with your order number, email address, and the phone number associated with your account, and we’ll take it from there. Thank you! twitter.com/messages/compo…

@StubHub @Ticketmaster PLEASE help me I haven’t ever purchased a concert ticket before and I didn’t realize it was being “transferred” to me. The concert is TOMORROW and I am unable to accept the transfer. Please please please help me.

@spes_man Hello! We’re sorry for the trouble. If you could send us a DM, we’d be more than happy to look into this for you! twitter.com/messages/compo…

@StubHub you say every order is 100% guaranteed but my parking pass never appeared and you have refused to refund me. I’ve tried multiple avenues including online chat, email, and phone call. This is getting ridiculous

@VictorLegra Hello! We’re sorry for the trouble. If you could send us a DM, we’d be more than happy to look into this for you! twitter.com/messages/compo…

Dont get scammed by @StubHub Fees! This is my listing on 2 browsers. @TeamStubHub how is this possible for the same ticket at the same show? #LadyGaga #Mayhem #Mayhemball Just trying to make my money back face value. If anybody is looking for tix $745 (face value) - DM me.

Selling 1 ticket for #MayhemBall #LadyGaga DC (Capital One Arena) This Monday • March 23 8:00 PM Seat: Sec 111, Row K, Seat 8 -Perfect view of the entire show and right by the piano -Face Value $745 Rather a #LittleMonster enjoy the ticket. RT help me find a real fan #Mayhem

@iJoseAV Hi there. We would be happy to look into this for you. Please send us a direct message with your order number, email address, and the phone number associated with your account, and we will take it from there. Thank you. twitter.com/messages/compo…

@TeamStubHub hola, el pasado 1 de marzo compra boletos para el Barcelona vs Newcastle en el Campnou y no he recibido los boletos Primero iban a estar disponibles el 16 de este mes, después el 17 y ahora hasta mañana que es el evento Necesito certeza de que me los van a entregar

@reheashilly Hi there! We’d be happy to look into this for you. Please send us a direct message with your order number, email address, and the phone number associated with your account, and we’ll take it from there. Thank you! twitter.com/messages/compo…

@StubHub can someone help me please I’ve not received a payment for tickets I sold nearly two weeks ago?!

@enesonge We apologize for any issues that you are experiencing. If you send us a DM with the order number along with the email address and phone number on your account, we can certainly look into this. twitter.com/messages/compo…

@StubHub nba maçı için maç başladıktan sonra bilet aldım ki bir tevrübe olsun atmosferine bakayım bileti bana göndermediler e posta ile @Ticketmaster ın ulaştırdığını iddia ediyorlar BarcleyCenter in kapısına kadar gidip hala devam eden maça giremedim para iade etmemek için

@EstelaRuiz675 We apologize for any issues that you are experiencing. If you send us a DM with the order number along with the email address and phone number on your account, we can certainly look into this. twitter.com/messages/compo…

@TeamStubHub @DJOscarKilo Necesito de su apoyo,se supone que el trato es en su página, y resulta que el vendedor saco mis datos de ahí y ahora esta acosando y exigiendo mas dinero,cuando no tengo porque pagarle más,me amenaza con cancelar la compra y no se que más

@iampariah We apologize for any issues that you are experiencing. If you send us a DM with the order number along with the email address and phone number on your account, we can certainly look into this. twitter.com/messages/compo…

. @StubHub sold tickets that were voided weeks before the event. Venue confirmed it in writing. No refund. @CreditOneBank denied the dispute anyway. Lesson: big companies and banks are happier than ever to stick together and screw over customers.

@Trigga_Riley We apologize for any issues that you are experiencing. If you send us a DM with the order number along with the email address and phone number on your account, we can certainly look into this. twitter.com/messages/compo…

I really don’t like the fact that ones you sell your tickets on @stubhub you have to wait 5-8 days after the event to get your money. Like why? Especially if the tickets were transferred from Ticketmaster. That right there is verification that the ticket is real and cant be used

@LWashingto77800 We apologize for any issues that you are experiencing. If you send us a DM with the order number along with the email address and phone number on your account, we can certainly look into this. twitter.com/messages/compo…

@TeamStubHub My tickets for the March 14 Houston Rodeo didn't provide the access paid for due to venue emergency closure. Support refused to honor FanProtect Guarantee or escalate. Case #638030371. Please review.

@Wayne_A_Stewart Hi there! We’d be happy to look into this for you. Please send us a direct message with your order number, email address, and the phone number associated with your account, and we’ll take it from there. Thank you! twitter.com/messages/compo…

@StubHub your support is terrible, 10 times talking to agents over same thing, said manager would call me, never happened, wasting so much time with bs, trying to take my money from ticket sales #StealingHub

@deebrio_denise Hello! We are here to address any questions you might have. Feel free to reach out to us via direct message with your order number, email address, and the phone number associated with your account.

@fogcityBatmen @StubHub @TeamStubHub Yes - it must be their common practice. Same think happened to me last night for a concert. Been going back and forth with them for over a week and all throughout the time if the concert - that I missed bc of their error. Still no resolution.

@StubHub @TeamStubHub Is it your common practice to leave a buyer waiting for their tickets to an event that you could not deliver tickets on for today, 03/15/2026 4pm, and then promising a resolution email with options for that event that arrives after the event has concluded?