🦋 Ted Goas

I'm wondering if anyone is paying attention. If you are... let me know! I'm deciding whether to use Twitter or not.

I’m coding more (using AI but avoiding the slop) and using and using Figma less (only for general direction, not as source of truth). That and more in my next newsletter sending Tuesday. Sign up here: tedgoas.com/newsletter/

🚨 Are we in another tech bubble? Yes, but that might actually be a good thing. Also: AI’s design blindspot, how teams really work, and some eye candy from Shopify. Last newsletter of the year going out Friday morning → tedgoas.com/newsletter/

A huge part of any job to being reliable. Showing up on time. Doing what you said you were going to do. Getting back to someone who asked you a question. I never realized what a superpower this was until I worked with people who are not reliable.

@cody9swann <3 thanks Cody!

Ted’s newsletter is great. Highly recommend.

Not sure if y'all see my tweets since I'm not active here much, but I spend time on my newsletter. Next issue sends Thursday and talks about the perils of vibe-coding and getting fast approvals from your boss. If that sorta thing interests you, sign up: tedgoas.com/newsletter/

Computer, give me a headline that makes me lose all respect for someone in an instant.

Why design taste matters, solar panels in space, and my thoughts on design management. Next newsletter goes out Wednesday: tedgoas.beehiiv.com/subscribe

This first sentence of Alien: Earth's synopsis reads like modern day society, give or take 3 companies. Love it here... Great show btw

@ozanoz Thanks so much for the kinds words Ozan! It means the world.

@TedGoas It's such a joy to read your articles, Ted.

I wrote about my first few years of management. It's harder (and better) than I thought: medium.com/user-experienc…

This is the future of Contact Centers and agentic customer service. It's a loop. Imagine every customer interaction instantly making both your AI smarter and your human agents sharper. That’s the loop. The real differentiator isn’t just automation, it’s the feedback cycle where automation itself evolves from every human conversation. And spoiler alert, there ain't gonna be 100% agentic automation. There's no AGI coming (or at least no proof it's coming). A large majority of customer interactions will be automated, but you will always need humans in the loop. This loop though is when AI becomes self-aware, terminator style. Just kidding, but it will enable self-learning where the AI agents automatically get better by humans training the AI without the human even realizing it. And it's not just one direction, the AI agent will also be able to train the human agent from self-learning from it's own conversations with customers. The AI agent will be a live assistant for the human agent and humans will be a teacher for the agentic AI. The future has the full customer journey in a single pane of glass. The future has AI learning from humans and humans learning from AI. The future is multi-modal and multi-channel with every form of customer communication in one platform with both AI agents and human agents. The future is both inbound and outbound with AI agents automating anything you can think of in support, sales, or anyone in business. The future launches next month with Dialpad #agentic #aiagent

I love this! "Taste gives you vision. It’s the lens through which you decide what matters and what doesn’t. Experience is efficiency. It helps you ship faster, avoid mistakes, and manage the moving parts of projects." You need both. carlbarenbrug.com/taste-matters @carlbarenbrug

Strategy, not vibe-coding, is your superpower. Plus burner phones, some wild photography, and the return of Digg! Newsletter goes out Wednesday: tedgoas.com/newsletter/

What happened at Shopify after that memo, tech and politics, building a case for fast software, and more. Next newsletter goes out Wednesday: tedgoas.com/newsletter/

Designers: We’ll all be design engineers in a year. And that’s a good thing. AI is removing the blockers between idea and execution, for everyone. Let me tell you about something my PM did last week. tedgoas.beehiiv.com/p/well-all-be-…

If you enjoy things like this, I write a monthly newsletter about how product design and leadership is changing: tedgoas.com/newsletter

This is what “doing more with less” looks like. One last note: AI has made coding fun again! I offload the boring stuff and focus on the fun part: seeing my design actually work in the browser.