Telecharge

@Reallyitssoph Hi there, Please DM us with your email so we can assist.

@Telecharge since I can’t dm you, am I not able to pay from overseas?

No worries, telecharge isn’t letting me pay, so I guess it doesn’t matter whether I get pto or not 🙃

@kennedy_su98987 @kennedy_su98987Hi Susan, Thank you for your feedback! We will relay this information to our team. Thanks, Jaden

@Telecharge I want to thank your great representative Karen for going above and beyond for me today. I had a ticket for a show next week and new seats were released for the same price in a better location. 1/2

@kennedy_su98987 @kennedy_su98987Hi there, please send us a DM with your email so we can assist.

@Telecharge I have a quick question. I have tickets to a Broadway show on 3/29. New tickets were released today for the same price I paid. I like the location of the newly released seats more. Is it possible to switch the seats

@phoebe__x @phoebe__xHi there, please send us a DM with your email so we can assist.

@Telecharge we’ve had no communication regarding our gatsby tickets for tonight! Please can someone help x

Due to anticipated travel impacts from the impending blizzard and evening travel bans already announced for our surrounding areas, all of tonight’s evening performances have been canceled.

@dnmarie23 Hi there, please send us a DM with your email so we can assist.

@Telecharge is there a phone number I can call if I’m getting an error when trying to use a promo code from a mailer? The phone numbers you all list in the error are either out of service (the 212 number) or seem to be a scam number (the 800 number). Thanks!

@jwhbkn Hi there, please send us a DM with your emails so we can find your order. Thanks.

@Telecharge what’s up with your horrible customer service? My MIL paid $1K for tickets in Oct and they never emailed the tix as promised. Customer service doesn’t pick up and doesn’t call back like the recording claims. Two days in a row!

@dime_maff Hi there, please send us a DM with your email so we can assist. Thanks.

@BBennet06680502 @LCTheater Hi there, sorry you experienced this. Please send a DM with your email so we can assist.

@Telecharge, @LCTheater, been trying for 24 hours to buy tickets to Ragtime. Website won't accept payment.

@playsbyme Hi there, we are sorry you experienced this. Please send us a DM with your email so we can look into this.

@AdamBialow Hi there, we are sorry you experienced this. Please send us a DM with your email so we can address.

@playsbyme so sorry for the delay, can you dm us with your email address? I'll work on it right now.

@rfruitwa Hi there, are you still experiencing issues on the site? We fixed an issue that occurred early this morning. Please send us a DM with more info so we can help. -Hadas

@Telecharge I’ve been kicked out into error pages the last 40 minutes

@playsbyme Hi there, we're so sorry this happened. Please send us a DM with your IP address and we'll get this sorted asap. - Hadas

@pineapplericery Hi there, Please send us a direct message with your email and we can investigate.

@Telecharge the NYC Broadway week Queue keeps crashing on me 😓 I was so ready

@pineapplericery Hi there, We are sorry you experienced an issue with our site. Our team is actively working on a solution. Thanks

@rfruitwa Hi there, We are sorry you experienced an issue with our site. Our time is actively working on a solution. Thanks

@GirlvsSociety21 Hi there, thank you for reaching out. Please send us a DM with the email attached to your order. Then we will be able to address. Thanks.

@Telecharge hello a mistake was made when I purchased tickets for a show. The wrong day was selected. Is there a way I can transfer the purchased tickets to the correct date?

@kennedy_su98987 Hi Susa, thank you for reaching out. Please send us a DM with your email so we can address this.

@Telecharge I have a quick question. I purchased a ticket for a Broadway show in March. New seats have opened up and I was wondering if it was possible to change my seat. Both seats cost the same amount. If it can’t be done that’s fine. I just figured I would ask

Agents! Mission reminder below:  WHAT: Operation Halloween WHEN: Friday, the 31st of October WHERE: The Golden Theatre Dress to impress in your finest costume at the show and one agent who dazzles the most will receive: 1/