Televerde

Customer service transformation shouldn’t cost empathy. Securus improved service quality and customer satisfaction by stabilizing operations while keeping compassionate conversations at the center. 🔗 televerde.com/insights/resou…

Demand gen leaders don’t lack data; they lack clarity. Disconnected systems, inconsistent reporting, and attribution gaps make it hard to see what’s really driving pipeline. Our latest article breaks down the biggest marketing data challenges and how to address them:televerde.com/pain-points-de…

If marketing feels heavier but results aren’t improving, it’s time to trade volume for precision. Focus on impact, not output. go.televerde.com/moreorbetter.h…

Continuing our Future of the Funnel series... Now in MarketingProfs: Jenny White, Perryville graduate turned AE at Televerde, on how AI, trust, and relevance are changing how B2B buyers engage. Read it here: marketingprofs.com/articles/2026/…

Marketing automation is powerful, but how do you prove it’s driving revenue? Our latest blog explores how to measure its true ROI by connecting performance data to pipeline and growth. Read more: televerde.com/measuring-the-… #MarketingAutomation #B2BMarketing #ROI

Luck is great. Hard work is better. ☘️ Congrats to Erin Nelson, SDR in Perryville, for our winning Televerde St. Patrick’s Day limerick! Happy St. Patrick’s Day from all of us at Televerde.

Today’s buyers validate vendors before they talk to sales. Reviews. Transparency. Self-serve research. The first article in our Future of the Funnel series explores what that shift means for demand generation teams. Published in MarketingProfs: marketingprofs.com/articles/2026/…

AI is changing how companies operate, but people still drive performance. Televerde CEO Vince Barsolo shares how purpose-driven leadership, talent development, and human expertise create lasting business value. Interview: televerde.com/business-insig…

AI can create immediate efficiency, but long-term sustainability still requires leadership. New perspective from Televerde CEO Vince Barsolo: televerde.com/the-ceo-ai-dil…

Outsourcing today is about pipeline, performance, and trust — not just cost savings. Our new playbook shares what high-performing partnerships actually require. Download it here: televerde.com/insights/resou…

AI can draft responses and summarize conversations in seconds. But 66% of employees trust AI output without verifying it. One misread conversation nearly sent a team chasing a “confirmed” meeting that never existed. Speed matters, but human judgment still matters more. televerde.com/generative-ai-… #AI #CX #ContactCenter

Results that speak for themselves. Televerde and SAP achieved a 41% YoY increase in mid-market pipeline through partnership, alignment, and execution. Case study: televerde.com/insights/resou…

Most AI discussions about contact centers focus on cutting costs. But AI can also help agents prioritize conversations, surface insights faster, and turn interactions into revenue opportunities. Interesting perspective: cxtoday.com/contact-center… #ContactCenter #AI #CX

This week’s #WednesdayWisdom comes from Yolanda Slan, Televerde’s head of HR, who helps shape how we invest in people and build our culture every day. Check out careers at Televerde: televerde.com/about/careers/…

High-volume customer care doesn’t fail because of demand. It fails when the operating model can’t flex. Securus reduced wait times and abandoned calls by introducing a more stable, flexible service approach during a volatile labor market. 🔗 televerde.com/insights/resou…

AI can scale engagement. Empathy builds connection. Our new ebook explores how organizations can balance both to create better customer experiences. televerde.com/insights/resou…

Marketing technology should enable growth, not add complexity. Learn how to evaluate martech investments with scalability and long-term value in mind. televerde.com/how-cios-can-a…

Seeing the work firsthand changes how people understand Televerde. After visiting our call centers, Inside Marketing Director Kalvin Verakul called the experience eye-opening and the teams “rock stars.” Watch: youtube.com/watch?v=CIC4Zx…

Visibility matters. As # InternationalWomensDay approaches, Televerde alum Lorena Fortuna shares a powerful perspective on the “invisible women” whose potential too often goes unseen. Read her op-ed: televerde.com/commentary-inv…

Throwback Thursday to the early days of Televerde when the technology looked different, but the mission was the same. For more than three decades, opportunity, training, and meaningful work have been at the center of what we do. #ThrowbackThursday