Temple & Webster

@MarkCumberbatc6 Hey @Dexcat63, Sorry to hear that one of your chairs for your 4-seater setting arrived damaged. To get your replacement process started please log on to your T&W account and report a problem. Our team will be in touch to arrange this for you.

hello @TempleWebster i have a 4 seater setting and one of the chairs has been damaged and needs to be replaced what is the order process for this as i cant seem to find it on your website cheers Mark

@roblambe Hi @roblambe, We're sorry to hear this. We've forwarded your case to our escalations team and they'll contact you by EOD.

@TempleWebster Where's my stuff? Been waiting over 3 weeks now, and every time I contact you, I am told to expect an email in 24-48hrs that doesn't arrive. Case #01955307

@alexmakin @OAICgov @Allied_Express Hi Alex, Thanks for bringing this to our attention. We can see a member of our team has opened a case for you and is currently investigating the issue. They will be in touch with you shortly.

@OAICgov Personally identifiable data of a @TempleWebster customer has been breached by its delivery partner @Allied_Express. Another customer's name, address and mobile contact was included as 'proof of delivery' on tracking information for my order. #PrivacyAwarenessMatters

@ARCamilleri Hi Adrian, we're sorry about that. Upon reviewing your order we can see that a member of our care team has been in touch and resolved the issue for you. T&W

@TempleWebster delivers the wrong bed frame and tells me that they'll resend the correct one in a couple of weeks. So, I guess we'll sleep on the floor in the meantime?

@harry4536543 Hi Harry, We're sorry to hear this and are here to help. Please send us a DM to confirm your order details and once confirmed we'll look into this right away for you. T&W

@Monica_mondkar Hi Monica, we can see a member of our care team assisted you on the 4th of January and a case was opened for you. If you require any further assistance please reach out to us via the case email.

@TempleWebster Some items are still showing on schedule for delivery around 6th Jan 2023. We aren't available to receive them. We need confirmation for cancellation

@TempleWebster worst online shopping experience ever! Ordered bulky furniture items with delivery in 4 weeks! Driver dropped off goods at doorstep without bothering to check if someone is at home. I had not signed 'Authority to Leave at doorstep', if no one at home. (1/2)

@Monica_mondkar Hey Monica, we're sorry to hear this. Upon viewing your order we can see that a member of our care team did request your items to be cancelled as you were expecting the delivery at a later date. If you require any assistance when you return please send us a DM.

@TempleWebster Noone to speak in customercare, just emails or online chat..worst aftersales experience ever! Customer care Sr specialist assured in email that order will be cancelled, as we r not home to receive early delivery (before 4 weeks) & she cudn't hold it in warehouse!

@McbainM To access your invoice online you can log into your Temple & Webster account and select "My Orders" and from here on the left side panel, you will see the invoice under the total order amount. Click on the invoice and you will have the option to either print or save the PDF file.

@HurricaneAnnie_ Hi Anne, Sorry to hear of this. I can see that your order has since been delivered. If there is anything further we can assist you with please be sure to reach out to our friendly care team through our live chat service. Enjoy your day

@TempleWebster You have to follow me to DM. Order 2374707475.

@TempleWebster Can you tell me why it takes weeks for a simple delivery? I ordered an ottoman on the 2nd Dec. Doubt I will buy from you again.

@alagalah We are sorry to hear you had issues completing your purchase. Some items on our website require a specialised delivery service. Please feel free to reach out to us via our LiveChat on our website and a member of our team will be more than happy to assist you further.

@TempleWebster what's wrong? Do you hate money? This is one piece of a gift I'm trying to purchase, that needs to be done today.

@Saltseasand We are sorry to hear that you have not received a response to your email. Can you please send us a private message with your order details and we will look right into it for you?

I wrote direct via Email, no reply, so yep no thanks 4 that. Why now cause its online.

@taotheking1550 Hi Tao, we are sorry to hear about the delay in getting your order to you. Kindly send us a private message with your order details and we will look into this right away for you.

@TempleWebster Worst purchase ever! Ordered on 18/11/22. After 8 WORKING days  the item is supposedly on its way to me.  There is no possibility whatsoever to contact the driver or to have the driver contact me. The delivery has left before 9 am, now is past 2 in the afternoon.

@neilinaustralia Hi Neil, we are sorry to hear this. We can see a member of our care team has reached out to you to assist with the return request. Apologies for the inconvenience.

@TempleWebster Hi T&W, been trying to return a bed, had 6 pick up dates arranged, 6 x no shows. Not good enough. Order No. 2350480245. Can you please help?

@Saltseasand We would like to take the opportunity to look into this further for you. Kindly send us a private message with your order details and our team will be more than happy to reach out to you.

@TempleWebster i returned an item, and was shocked to get told only a store credit. Refused. Charging a lot for delivery, and the same for return, $24.95. Lost that, and now Pay in 4 are saying, i have to pay the 4 amounts, so i lose lose. Disgusted, BEWARE.

@BillyHedderman Hi Billy, sorry to hear you have not received your order. Please send us a private message with your order details and we will look into this right away for you.

I even rang your delivery partners to try do your job for you and find out where my paid product is. Would not recommend @TempleWebster in future.

@alagalah Hi Keith, sorry to hear about the issues experienced when trying to place your order. Some items on our website require a specialised delivery service and you simply need to reach out to us via our LiveChat service for assistance. Hope this helps.

@julilobaom We are very sorry to hear this. Kindly send us a private message with your order number and we will look into this further for you. T&W

@blardyblah We are sorry to hear about the issue with the outdoor umbrella you recently purchased. Can you please send us a private message with your order details and we will look into this immediately for you?

@MattWatson1 Hi Matt, we are very sorry to hear this and would like to thank you for letting us know about your recent delivery experience. Can you please send us a private message with your order number so we can look into this further for you? T&W

@TempleWebster Have a word with your delivery partner Allied Express. They dumped a bed frame delivery at the bottom of our stairs at our house, in full view. Left it to us to get it to our door. Risked weather/theft. Do better