TfL Taxi & Private Hire

All of our contact details can be found in the help & support section of our licensee portal: tph.tfl.gov.uk/home/help-and-… Please remember to state your current application or licence number if your enquiry relates to an application.

Taxis and private hire services are a vital resource for disabled people in London. Advice on assisting disabled passengers can be found in Section 3 of the taxi driver handbook: content.tfl.gov.uk/taxi-driver-ha… or Section 8 of the PHV driver handbook: content.tfl.gov.uk/phv-driver-han…

It is a regulatory requirement for licensees to inform TfL - within 48 hours - of any arrest and release, charge, caution or conviction. content.tfl.gov.uk/notification-o… We have an online form to make it easier for licensees to provide the relevant information: tfl.gov.uk/info-for/taxis…

🌞When driving in hot weather, licensees are advised to take regular breaks, carry water with them, keep hydrated and make sure their vehicles are in good working order. 💧Check oil and water levels and make sure tyres are properly inflated. 🛞

Assistance dogs 🦮 must be allowed to travel with their owner in taxis and private hire vehicles at no extra charge: tfl.gov.uk/info-for/taxis…

Leyton Jubilee Park Festival will take place in Leyton Park from tonight until Sun 23 May. There will be a marshalled taxi rank and pre-booked PHV area in the park at the Side Out Car Park, accessed via Orient Way. Egress will take place from approx. 22:00 on all days.

High Lights Festival takes place in Barking Park, from tonight until Sun 24 May. There will be a marshalled taxi rank and pre-booked PHV area in the park, accessed via Hurstbourne Park Gate. Egress will take place from approx. 22:00 - 23:30 on Fri/Sat and 21:30 – 23:00 on Sun.

TPH Notice 05/25 reminds licensees of their conduct when interacting with TfL staff, via the phone, email or in person, this includes when speaking with on-street compliance officers. Driver conduct & standards are set out in s4.13 of the TPH Driver Policy:content.tfl.gov.uk/taxi-and-priva…

Please do not leave your taxi unattended on a working Taxi rank. Drivers wanting to use the rank for work are unable to do so. Private hire vehicles parked on taxi ranks or unattended taxis on ranks should be reported here: tfl.gov.uk/forms/12368.as…

Leyton Jubilee Park Festival will take place in Leyton Park on Fri 22 – Sun 23 May. There will be a marshalled taxi rank and pre-booked PHV area in the park at the Side Out Car Park, accessed via Orient Way. Egress will take place from approx. 22:00 on all days.

High Lights Festival will take place in Barking Park, on Fri 22 - Sun 24 May. There will be a marshalled taxi rank and pre-booked PHV area in the park, accessed via Hurstbourne Park Gate. Egress will take place from approx. 22:00 - 23:30 on Fri/Sat and 21:30 – 23:00 on Sun.

If you have been approached by a third-party offering “fast-track” licence at an additional cost, this is fraudulent & you should report it to us at tphreport@tfl.gov.uk. More information on the licensing process, including licence fees, can be found at: tfl.gov.uk/info-for/taxis…

🌞With hot weather forecast, our licensees are advised to take regular breaks, carry water with them & regularly check their vehicles. 💧

Submitting a Medical Declaration to us? Once your form has been completed by a GP with access to your full medical records, check your GP has completed all relevant questions & endorsed the doc where necessary, as we have to write back for missed info which can cause delays.

Protect your data, practical advice and guidance to help you protect your personal information and reduce the risk of becoming a victim of identity fraud can be found here: tfl.gov.uk/corporate/priv…

Our customer portal is available 24/7 and is the quickest way to submit and track applications and vehicle bookings. Visit: tph.tfl.gov.uk/home User manuals can be found here: tph.tfl.gov.uk/home/help-and-… and our contact details can be found here: tph.tfl.gov.uk/home/help-and-…

Tate Britain, SW1 are hosting an event tonight. Approximately 500 are expected to leave between 20:00 – 21:00. Extra taxi demand is anticipated.

Updated guidance and information in the form of TPH Notices are available on our Notices and consultations page: tfl.gov.uk/info-for/taxis… This includes information on the HMRC tax check requirements for licensees, taxi fares, and tariffs and guidance for PHV operators.

Taxis and private hire services are a vital resource for disabled people in London. Advice on assisting disabled passengers can be found in Section 3 of the taxi driver handbook: content.tfl.gov.uk/taxi-driver-ha… or Section 8 of the PHV driver handbook: content.tfl.gov.uk/phv-driver-han…

The MPS, in partnership with TfL, has produced a leaflet with practical safety advice for taxi and private hire drivers: content.tfl.gov.uk/health-and-saf…