TfL

⚠️Our official accounts are @TfL and @TfLAccess only⚠️ If you're contacted by an account with any other handle asking for personal details do not engage with them.

@BreatheFitness Please send email to customerservice@tfl.gov.uk with details. This will be investigated on your behalf and they will get back to you with a response.

@TfL It worked perfectly fine at the ticket machine to buy a physical ticket but going through turnstiles all give me a 67 code. So it is a tfl issue and I'm annoyed at the lack of help here

@TfL hello. I used my contactless on the train then went into victoria tube and my card was declined with code 67. Could you please advise? I have no idea why when I had already been using it. Thanks

@BreatheFitness Sorry to hear this. If you my colleagues have confirmed there is nothing wrong with the card, please contact your bank.

@TfL I'm fed up now. I called your customer service, they told me the card is fine but ALL tfl underground stations are declining the card. I left my details hours ago with your team with zero response. How I am meant to travel???

Hi Jane, if you require assistance in uploading proof of address for a Photocard, please get in touch with the team on 0343 222 1234, between 08:00-20:00 hours, and they'll be able to assist you with this. Alternatively, you can use the link at tfl.gov.uk/help-and-conta… Thanks, ^FM

Hi @TfL Can you explain how I am supposed to upload the proof of address documents you ask for when all mine are online at the request of the organisations you list? I'm at a loss here.

@sfwood1 👍

Big thank you to the 159 driver @tfl who let my husband board in his wheelchair despite there being two buggies on board. We all made it proving it can be done. (Bus reference LTZ1632). @FloEshalomi

@LordOrk Just because we are not aware of these plans at the moment, it doesn't mean they are not in development.

@TfL Please take this up with Mark Evers, TfL’s lead on customer insight quoted: “As part of this, we are planning a trial of Auracast Bluetooth technology on buses, which would allow service announcements to be broadcast directly to customers’ compatible headphones and hearing aids”

Transport for London ‘planning’ Auracast trial on buses “ ⁦@TfL⁩ are planning a trial of Auracast Bluetooth technology on buses, which would allow service announcements to be broadcast directly to customers’ compatible headphones and hearing aids” liamodell.com/2026/04/29/tra…

@SarahRoseOB Hi Sarah, please contact the Contactless team on 0343 222 1234 between 08:00-20:00 hours, Monday to Sunday and they'll be able to assist you with this. Thanks RG.

@TfL forgot to tap out at the weekend so my card is now blocked. Tried to pay the ‘outstanding debt’ online several times and it’s not working. My bank is showing the charge for Saturday’s journey as pending. What can I do to get my card active again?

Hi, sorry to hear this. Please wait 48 hours as you may receive an automatic refund. If you do not, please apply for a refund via your TfL account - tfl.gov.uk/fares/contactl…. You'll need to register your card first. You'll then need to click on 'card management' and you'll find the link 'contact us about this card''. Thanks RG

@monzo you charged me for a @TfL ride when the barriers didnt open. Please help.

@BreatheFitness email Customerservices@tfl.gov.uk to register an enquiry. Please add your contact number to the email.

@TfL Alternatively I can?

@MelinaKakoulid7 Hi Melina, I can see that my colleague has passed on the feedback to the team. You can also get in touch with our London Underground Team through the following web form: tfl.gov.uk/help-and-conta… Thanks, ^FM

@TfL Goodmorning @TfL there is still a whole lot of bikes that are chained up at Bermondsey Tube Station that looks like they have been abandoned.

Hello @TfL there is a number of abandoned bikes attached to Bermondsey Underground Station Jubliee Line

Our response teams are on site at Green Park and attending, but I don't know how long this will take. Service westbound has now been suspended. Taking the disruption into account and if you are still at Covent Garden trying to meet a connection, it may be best to seek an alternative route.

@TfL How long will this go on?

@TfL we are stuck in Covent Garden right now on tube it isn’t moving at all. What is happening?

@5ive0 Hi Paul, Which stop are you at, and in what direction? ^CO

@TfL are there service problems on the SL9 again? Should have been two buses pull up in the time I’ve been waiting, no service notifications online, care to shed any light on the situation??

@CN1991_ Yes, contactless payment is valid for that journey. Tap out as normal ^CO

@TfL hi if I tap in at Bond Street on Elizabeth line will I be able to tap out at Twyford using contactless card? Or do they not have card readers at Twyford? Thank you

@LondonR37 Hi, sorry to hear this. There is more than one diversion on this route, please see attached - tfl.gov.uk/bus/status/?in…. Thanks RG.

@TfL is route 35 still on diversion away from acre lane? I’m on a bus now going up Brixton Hill when I’ve just seen a 37 bus going along Acre Lane. No announcement from the driver!

@TRmarinegGroup Hi, sorry to hear this. Please send us a direct message with further details. Thanks RG.

@TfL @Uber one of your drivers with his dick out pissing up the wall! What has this country come too?!

@MuzafferB Hi, this has now been reported to our Ibus team. Thanks RG.

@TfL Osier Crescent.

@TfL What's the next stop?

@HarveyHenry16 Hi Harvey, if you've not received confirmation of purchase, please contact the Oyster team on 0343 222 1234 between 08:00-20:00 hours, Monday to Sunday and they'll be able to assist you with this. Thanks RG

@TfL I have ordered a replacement oyster, the money has come out of my account but I have no confirmation and it’s not on my oyster online account. Please help 🙏🏻

@andyb0607 Hi Andy, Yes, you can use Oyster pay-as-you-go to travel to Kempton Park station. It was included in the expanded pay-as-you-go area for South Western Railway in February 2025. Please ensure you touch in and out at the yellow readers to pay the correct fare. Thanks, MES.

@SW_Help @TfL can I use oyster pay and go to Kempton Park? southwesternrailway.com/travelling-wit… says no but TFL seem to say yes? Which is correct?