TfL

@Flowerbomb212 Hi there. Thanks for bringing this to our attention. If you can, please log the details here: tfl.gov.uk/help-and-conta…. Our Bus Team will be able to investigate. ^DD

@TfL a man just got on a bus with his kid & scanned a child’s oyster with the kid walking past. Your driver did nothing. This was on a 36. Bus companies need to be fined. This is why our fares keep going up. Because you hire incompetent idiots & inspectors are nowhere to be seen.

@scubasteve1414 Hi, thanks for your message. Romford station is currently part closed - The Elizabeth line is not stopping at this station due to a police investigation. Greater Anglia and Liberty line services are stopping as normal. Thanks ^FR

@TfL just heard that Romford station is currently closed. Is this the case? Thanks

@KirstinFai89886 Hi Kirstin, thank you very much for sharing this with us. I will make sure this feedback is passed on to the DLR team. Thanks, EB.

@TfL I wanted to give a big thank you to the passenger and the guard on the dlr today who helped me when my daughter fainted. Your help and care was very appreciated. I wish all trains had guards on like the dlr

@hayleyed74 Hi, thank you very much for sharing this positive feedback with us! I have forwarded this to the local station management. Thanks, EB.

@TfL want to give a shout out & massive thanks to the woman working at #westfinchley today around 6pm on the barriers!! Our ticket decided it wanted to stay in the barriers & she fiddled around with the machine until she finally got it out for us!! N

@Nabuccodor Hi, thanks for your message. There are currently no planned disruptions for the Piccadilly line on 24 and 25 March. Please check here for updates: tfl.gov.uk/tube-dlr-overg… Thanks ^FR

@TfL @PalmiraWorld Is the Piccadilly line operate normally on March 24 and March 25 ? Heathrow direction ? Thanks

Planned strike action affecting London Underground ⚠️ Planned strikes by RMT Tube drivers will affect all Tube services on: Tuesday 24 March and Thursday 26 March - Morning - normal services expected - After midday - severe disruption expected Wednesday 25 March and Friday 27 March - Morning - severe disruption until midday - Afternoon / evening - services recovering, with some disruption likely until the evening Other TfL services will be running as normal but are expected to be extremely busy. Find out more and check before you travel: tfl.gov.uk/campaign/strik…

@MorseJ Hi, thank you for sharing this feedback with us. I have passed your suggestion on to the Buses team for consideration. Should you need an update, your case reference number is 23362309. Thanks, EB.

@TfL can I make a suggestion. When one gets on a bus and it says listen to diversion - maybe play the diversion message so people know what’s happening? Currently on a 267 from Hammersith and we have nod idea where we’re going.

@questionns12 Hi, thanks for reaching out to us and sorry that we missed your first message. Please raise your query with our streets team via our online web form here: tfl.gov.uk/help-and-conta… They will then review and get back to you. Thanks ^FR

@TfL any updates?

@TfL when will the pedestrian crossing outside colindale station be hooked up? It's been temporary lights for months now

@Dee_Cab1 That’s lovely to hear - thanks for sharing! We’ll make sure the Northern line team gets your message. ^DD

@TfL big shout out to the Northern line driver who got to Clapham South about 3.10pm this afternoon and gave a wave to my little grandson! Much appreciated

@MusicalJJ Thanks for the reply. I’ve passed this on to our London Underground team. If you could DM us your email address, they’ll get back to you directly. ^DD

@TfL Thanks I have DMd you

It says someyhing @TfL when I’m having to walk because my ticket wouldn’t go through and the attendant told me she was dealing with something and walked off rather than opening the barrier for me

@IckleLPickle Hi, thank you for reaching out. Please register your card at contactless.tfl.gov.uk to view your journey and charging history. You can apply for a refund by selecting 'contact us about this card' under 'card management.' Thanks, EB.

@TfL just checked my journey from Tuesday and have been way over charged on my contact less card for taking the Gatwick Express, despite me taking a Southern Rail service, so you have charged me for a service I did not use!! How do I get a refund for the service I did not use?

@MarshallTitan1 Hi, please contact the Contactless team on 0343 222 1234 Monday to Sunday 08:00-20:00. They will be able to assist you.^Mk.

Hey @TfL why do I need to pay £10.50 for an oyster card What’s the logic behind this?

Clear cache/cookies and try a different browser, if that doesn't work please call our Customer Service Team on 0343 222 1234 between 08:00-20:00 hours, Monday to Friday, and they'll be able to assist you with this. Alternatively, you can email them at Customerservices@tfl.gov.uk to register an enquiry. Please add your contact number to the email.

@TfL When I try to add the card it comes up with this, all details inputted are correct, I have tried several times, and had it checked over to make sure the details inputted are correct

@TfL how do I get a receipt for my journey from Monday where I paid with Apple Pay? I can’t see any option to select Apple Pay and it is not letting me input the last 4 digits for the contactless card

@stoner_uk_80 Hi, thank you for your message. If the payments are pending, this has not been debited from your account. If it has been debited, please speak to our Contactless team on 0343 222 1234 Monday to Sunday 08:00-20:00. Thank you, ^Mk.

I’m getting sick of @TfL’s pending payments in my bank account. I have THREE for Tuesdays travel, which means my balance is £50 lower than it should be!!!

@faceyourfronttt We do not have access to the systems to be able to help with this here.

@TfL … and that call was over a week ago. I tried to call back but I’ve been on hold for close to 30 minutes which is insane. Is there another for you to refund me my money?

@TfL I have used my Apple Pay to travel twice, and been charged double both times on different occasions. I usually use my Oyster Card, but forgot it one day so used Apple Pay. I used it on Monday, was charged on Tuesday for £18.50 and have another charge for £19.50 coming out

@Codesleuth Hi there. Thanks for the reply. All Contactless payment queries are dealt with by our specialist team. Please log in/ create an account here: bit.ly/2Tvv91N or call our Customer Service line is 0343 222 1234 and an agent will help. Thanks, JL

@TfL It was contactless - I have it registered to my account too. If you need proof of where I got off, I can share my plane boarding pass 😅

@TfL hello! I forgot to tap out on my journey on the DLR this morning. Is there anything I can do to make sure I don't get a crazy charge?

@cblewitt_1 Hi Charlie, sorry for the late reply. The Metropolitan line had disruptions in the early morning yesterday, due to a track fault at Harrow-on-the-Hill. Apologies for the inconvenience. ^CO tfl.gov.uk/tube-dlr-overg…

@TfL ?

@TfL what’s up with the Met line cancellations from Amersham? The 6:52 was cancelled on Monday this week and again today

@Alun_Hill Hi, thanks for reaching out to us, and I'm sorry for the disruption caused to your journey. The station was briefly closed whilst we dealt with a customer incident. Thanks ^FR

We can’t get out of the station either!!! @TfL what a joke!!!

@TfL really poor communication of tubes not stopping at Euston. The platforms are packed and everyone is stuck with no information from the station staff!!! Victoria line and northern line tubes are just flying past us all!!!