TfL

⚠️Our official accounts are @TfL and @TfLAccess only⚠️ If you're contacted by an account with any other handle asking for personal details do not engage with them.

@BreatheFitness email Customerservices@tfl.gov.uk to register an enquiry. Please add your contact number to the email.

@TfL Alternatively I can?

@TfL hello. I used my contactless on the train then went into victoria tube and my card was declined with code 67. Could you please advise? I have no idea why when I had already been using it. Thanks

@MelinaKakoulid7 Hi Melina, I can see that my colleague has passed on the feedback to the team. You can also get in touch with our London Underground Team through the following web form: tfl.gov.uk/help-and-conta… Thanks, ^FM

@TfL Goodmorning @TfL there is still a whole lot of bikes that are chained up at Bermondsey Tube Station that looks like they have been abandoned.

Hello @TfL there is a number of abandoned bikes attached to Bermondsey Underground Station Jubliee Line

Our response teams are on site at Green Park and attending, but I don't know how long this will take. Service westbound has now been suspended. Taking the disruption into account and if you are still at Covent Garden trying to meet a connection, it may be best to seek an alternative route.

@TfL How long will this go on?

@TfL we are stuck in Covent Garden right now on tube it isn’t moving at all. What is happening?

@5ive0 Hi Paul, Which stop are you at, and in what direction? ^CO

@TfL are there service problems on the SL9 again? Should have been two buses pull up in the time I’ve been waiting, no service notifications online, care to shed any light on the situation??

@CN1991_ Yes, contactless payment is valid for that journey. Tap out as normal ^CO

@TfL hi if I tap in at Bond Street on Elizabeth line will I be able to tap out at Twyford using contactless card? Or do they not have card readers at Twyford? Thank you

@LondonR37 Hi, sorry to hear this. There is more than one diversion on this route, please see attached - tfl.gov.uk/bus/status/?in…. Thanks RG.

@TfL is route 35 still on diversion away from acre lane? I’m on a bus now going up Brixton Hill when I’ve just seen a 37 bus going along Acre Lane. No announcement from the driver!

@TRmarinegGroup Hi, sorry to hear this. Please send us a direct message with further details. Thanks RG.

@TfL @Uber one of your drivers with his dick out pissing up the wall! What has this country come too?!

@MuzafferB Hi, this has now been reported to our Ibus team. Thanks RG.

@TfL Osier Crescent.

@TfL What's the next stop?

@HarveyHenry16 Hi Harvey, if you've not received confirmation of purchase, please contact the Oyster team on 0343 222 1234 between 08:00-20:00 hours, Monday to Sunday and they'll be able to assist you with this. Thanks RG

@TfL I have ordered a replacement oyster, the money has come out of my account but I have no confirmation and it’s not on my oyster online account. Please help 🙏🏻

@andyb0607 Hi Andy, Yes, you can use Oyster pay-as-you-go to travel to Kempton Park station. It was included in the expanded pay-as-you-go area for South Western Railway in February 2025. Please ensure you touch in and out at the yellow readers to pay the correct fare. Thanks, MES.

@SW_Help @TfL can I use oyster pay and go to Kempton Park? southwesternrailway.com/travelling-wit… says no but TFL seem to say yes? Which is correct?

@blahblahkatie_ Hi there, Yes the Mildmay line is in service today with no disruptions. Please use the links below to plan future journeys. Thanks MES. tfl.gov.uk/plan-a-journey/ tfl.gov.uk/tube-dlr-overg…

@TfL is the mildmay line from Dalston kingsland to Stratford running today? Not sure if it is or not

@echokatra Hi Kat, Thanks for reaching out and sorry to hear this. Please call our Contactless Team on 0343 222 1234 between 08:00-20:00 hours, Monday to Sunday and my colleagues will assist you further. ^ MES.

@TfL i made one journey using apple pay (£5.65) two days ago and have been using my oyster card since. i’ve been charged £5.65 from apple pay three times even though i only made one journey. how do i get a refund

@katypotts Hi, thank you for reaching out. Sorry to hear about this. If you have witnessed a incident, please call the police. For complaints, please email customerservice@tfl.gov.uk and they will get back to you.

@TfL How raise complaint pls? 805am today Solo female staff @Pret Finsbury Park threatened 4 males stealing …at door/onto station forecourt (bus station side) tube staff metres away, i asked could they call help & flat “no not my job!? @CrimeLdn VAWG is everyone’s business!

@mark9w Hi Mark, I've just contacted South Woodford station and can confirm staff are available to assist you this morning. Thanks RG.

@TfLAccess Hi is ramp assistance available at South Woodford station this morning

✅ South Woodford station – Step-free access has been restored. x.com/TfLAccess/stat…

@OisinMul_ You can add your contactless card to the web account that you use to manage your Oyster card but please note, it can take up to twelve hours before your travel data becomes available.

@TfL I’m registered to an oyster but this is all on contactless not registered to my account

How have @TfL had over 25 quid off me in the last 2 days? How do I even challenge this?

@OisinMul_ I'm unable to access the charging database to provide support over social media, but you can review the charges and request a refund online. Are you a registered user and is the payment card you've been using to travel linked to your web account? contactless.tfl.gov.uk

@TfL And I’m on the high tube now so that will be a further charge when I wake up. TFL will have had £30 off me in 2 days by the time I wake up. A really large bit over the maximum fare.

@its_shainotshy Hi, thanks for your reply. Please try calling our Road Charging team on 0343 222 2222 (8am-8pm Mon-Fri) for further help with this. Alternatively, you can use our online form here: tfl.gov.uk/modes/driving/… ^CO

@TfL My congestion charge account. I’m in the UK

@TfL I have been struggling to access my account for weeks… what is wrong with your system !!!