Thames Water 💧

It's been one year of operation for London's Tideway Tunnel! 🥳 In that time, the Super Sewer has already made a hugely positive impact on the River Thames. So far it has helped divert 18,361,000 tonnes of storm sewage, helping deliver a healthier river. Learn more about the project at tideway.london 📸: @TidewayLondon

@olpit73 Please can you DM me your full address if you have been impacted. If someone you know has been impacted please can you ask them to DM us so we can take their details and look into the issue further- Ambreen twitter.com/messages/compo…

@thameswater You asked me for this!

@thameswater teo families withaut the water for two days. Leak reported on Thursday. Work was shaduled for today between 9AM to 4PM.

@olpit73 You have put the address publicly and I'd advise deleting your tweet. Please can you ask the residents impacted to contact us regarding the no water so we can investigate further- Ambreen

@thameswater 33-35 New Road Stokenchurch HP14 3RT

@olpit73 Please can you provide me with the address of those impacted by no water as I'm unable to see any issues in the area - Ambreen

@thameswater No. I’m writing behalf the neighbourhood

@olpit73 Thanks for confirming Piotr. Are you experiencing no water at your property? - Ambreen

@thameswater Hi. I wrote this on behalf of the residents of the street where we work.

@TSalmonMatthews Hi Tara, thanks for your message. Please can you confirm the full address including the postcode of where this is located/the what3words so I can look into this further? - Ambreen what3words.com/pretty.needed.…

@thameswater Knockholt burst water main is causing havoc across the village - à huge quantity of water is entering houses on the south side of Main Road. Burst main is all along Harrow Road.

@Judith026054902 Yes these are unplanned, emergency works due to a burst water main. Sorry for the disruption caused, hopefully we're not too long! - Rianna

@thameswater It’s late and it’s noisy and we have kids trying to sleep, but understand if it’s an emergency?

@thameswater What’s happening at Elm Grove, N8 right now. Vans, diggers and flashing lights. It’s very noisy.

@PRDuchess52 Hi I'm sorry you're experiencing low pressure. Please send me a direct message with your full name and address (including postcode) so I can look into this. - Rianna twitter.com/messages/compo…

New water pipes. Shoddy workmanship. Low water pressure. Complaining daily for a week. No resolution. @thameswater

@GaryPuttock Hello, can you confirm the closest address or provide a what3words code for the location, and I'll see what's going on - Chris

@thameswater causing inconvenience for the sake of it per usual

@LukeJMills Hi Luke, please send me a direct message with your full name and address (including postcode) so I can look into this. - Rianna twitter.com/messages/compo…

@thameswater multiple no-shows for urgent works on assets under my driveway. Formal notice issued re £65k works at risk. Need urgent resolution

@Wilson75Blue Thanks, Wilson. We're aware of the leak, and the engineers are coming back to fix it. I’ll make sure to update our team involved. – Jason

@thameswater Hi Jason The Prestwick road is about a mile long in the area of Sth Oxhey WD19 . Your team wouldn’t miss it due to the size of the burst main/sewer .

Is that sewage water bursting out of a main drain on Prestwick Road or the supposed to be used sparingly water ? Been going since yesterday evening @thameswater @hertscc

@mongrelcelt Hi there, I request that you to please text us via a private message, can you please send us your date of birth or mobile number in private message. so that I can certainly help you with. Thanks - Sriharsha.

@thameswater will do

@thameswater Can you explain why my water bill has gone up 32% in 12 months. There's been no change in usage, or people using it, or any other change.

@mongrelcelt Hi there, I request that you to please text us via a private message, can you please send us your date of birth. Thanks - Sriharsha.

@mongrelcelt Hi there, I request that you to please text us via a private message, so that I can certainly help you with. Thanks - Sriharsha.

@ThatGirlHannaUK Thanks for the update! - Rianna

@thameswater Hi, having spoken to my hubby he didn’t actually say the F word, my partner was just angry explaining it . But he did say “it’s my van and I’ll park it where I want” when he was speaking to the shop assistant about the disabled bay, not knowing your operative was stood behind him

@thameswater why are your operatives parking in disabled bays in Wantage? We already don’t have enough!!!

@ThatGirlHannaUK Thanks for the information and I'm sorry for your recent experience. We don't condone language and/ or behaviour of what you've described. I'll send this over to the team to locate the driver and ensure the appropriate action is taken. - Rianna

@thameswater My partner filmed as we drove past after I left yesterday. He didn’t get pics today but I’m sure his van is tracked.

@CDPL1 I've heard back from the team, Chris. This job has been scheduled to be attended on 23/03 - George

@thameswater 2 leaks on Academy Road SE18 (near Shooters Hill Road junction). One has a previous repair. South Circular Road - no house numbers. Don't ask me for what3words.