Healthcare Experience Matters

🔔 Our podcast returns this week with an incredible panel. 🌟 Join us as we discuss how organizations can uplift and recognize the invaluable contributions of patient care coordinators and medical assistants while promoting a thriving workplace culture: bit.ly/3CVXzLx

This week, our podcast features a heartfelt discussion with Terry Mainous, MSN, RN, CMPE, Chief Nurse Executive and VP of Operations at @Lee_Health. She talks candidly about delivering an unwaveringly excellent patient experience. 🤝 Watch here: bit.ly/3Yw1QvI

This week on our podcast, we are rebroadcasting our recent live webinar, which provides essential insights for CEOs and Boards regarding the upcoming HCAHPS 2.0 changes and how to enhance patient care effectively in light of these changes: youtu.be/NF2zfUGvJ2k

We're gearing up for next month’s Leading for Healthcare Experience Excellence Certificate Program by featuring a “best-of leadership” podcast episode! 🌟 Enroll now (or view other program dates): bit.ly/3YdiLmC 🎧 Listen to the Podcast Episode: bit.ly/48brwlM

James Lonquist, MD, a highly accomplished cardiothoracic surgeon and expert in healthcare leadership/teamwork joins our podcast this week. When it comes to building teams and leadership in healthcare, Dr. Lonquist offers our listeners deep insights: youtu.be/euWEMg_GvJ8

Ramonita Jimenez, DNP, MPA, RN, NEA-BC, Chief Nursing Officer with Hackensack University Medical Center is our guest on the Healthcare Experience Matters Podcast this week for timely conversation on leadership empowerment: bit.ly/3N84gvv

Making her very memorable second appearance on our podcast this week is Shari Gold. We dive into strengthening health equity to enhance healthcare quality. We also explore the nuances of how equity and quality are intertwined—and inseparable—in healthcare: bit.ly/4eov6eU

🌟 We issue a warm welcome to Jody Thomas, PhD, CEO of the @MegFoundation, to our Healthcare Experience Matters Podcast this week as we explore the profound influence that language has on the patient experience. 🎧 Full Interview: bit.ly/3MP3B1A

This week, our podcast features the inspiring Denise Robinson, DNP, MPH, BSN, RN, WOCN! Dr. Robinson, an accomplished nursing executive and leader, joins us to discuss navigating difficult conversations in healthcare. 🎧 Full Interview: bit.ly/4e44waM

Joshua Schwarzbaum, MD, MBA, returns to our podcast this week to share his wisdom and compassion as we explore how to harness a childlike curiosity for better, more empathetic interactions and overall communication with patients: bit.ly/3SWbNkc

🎧 In this week’s episode, we discuss disinformation in healthcare and provide strategies for those looking to end it! Our guest is Dr. Geeta Nayyar, MD, MBA, a globally recognized chief medical officer and Wall Street Journal bestselling author: bit.ly/3yG6AGe

What can be done when hearing loss impacts the patient experience? This week, Dr. Keith Darrow, PhD, CCC-A, is our guest on Healthcare Experience Matters Podcast 🎙 to shed some light on this issue. 🎧 Full Interview: bit.ly/3ywDCZl

As we are just a week away from the start of our new Foundations in Inclusive Leadership Certificate program, we hear from Elisa Grace, & George Mayzell, MD, MBA, as they provide a preview of the event and remind us why inclusive leadership is so critical: bit.ly/46sz4ja

In this week’s podcast, we invite Leslie Pagel to the show. Leslie is an expert in customer experience (CX) strategy, and joins us to discuss how healthcare providers can embrace artificial intelligence (A.I.), without losing the human touch. | Listen: bit.ly/3WbLuaA

Craig Joseph MD, FAAP, FAMIA is our podcast guest this week, joining us for a candid discussion on technologies’ evolving role in improving patient experiences and fighting burnout among healthcare workers. | Listen Now: bit.ly/3zP2c8f

Joining us for the second time in as many weeks is Elisa Grace, the vice president of coaching with HXF! Elisa brings us insights on the power of embracing inclusion and belonging and championing a culture of continuous growth. 🌟Full Interview: bit.ly/4byXwAw

This week on the Healthcare Experience Matters Podcast, we’re interviewing Elisa Grace, our Vice President of Coaching here at HXF. 🌟 Elisa joins us to discuss coaching's role in elevating excellent patient experiences. 🎧Listen: bit.ly/4eMjtih

Joining our podcast this week is @kzwarick as we explore the delicate transition within a healthcare leader's journey from friend to "boss" and a position of authority. Navigating this shift can be transformative when handled the right way 🎧 Listen here: bit.ly/3VA9fJ6

Shari Gold is our guest this week on the Healthcare Experience Matters Podcast.🌟 She recently completed our Certificate Program on cultural inclusion and had a lot of great things to detail about the experience. Tune in here for the full interview➡️ bit.ly/4cqK5mY

This week on the Healthcare Experience Matters Podcast we are thrilled to share with you the rebroadcast of our HCAHPS 2.0 webinars covering the most important upcoming changes to the survey that will be headed our way in 2025. Learn More ➡ bit.ly/3Xhmhh7