The Sleep Company

7 turned to 8 for a reason. When MS Dhoni made that change, it wasn’t just a number, it was a wake-up call💤 He champions 8 hours of Peaceful Sleep with The Sleep Company and an upgrade to India's 1st & Only SmartGRID®️ mattress that gives you soft comfort & firm back support for peaceful sleep every night. #TheSleepCompany #SmartGRIDMattress #PeacefulSleep

We apologize for the difficulties you've encountered with our service. We understand how frustrating this experience must be, and we are here to help. To assist you more effectively, could you please provide us with your order ID or contact information? This will help us locate your order details accurately, as we are unable to find them based solely on your name.

@TheSleepCo_ very bad experience with Firm ortho bed

We apologize for the difficulties you've encountered with our service. We understand how frustrating this experience must be, and we are here to help. To assist you more effectively, could you please provide us with your order ID or contact information? This will help us locate your order details accurately, as we are unable to find them based solely on your name.

@TheSleepCo_ very had experience with ortho firm bed

We apologize for the difficulties you've encountered with our service. We understand how frustrating this experience must be, and we are here to help. To assist you more effectively, could you please provide us with your order ID or contact information? This will help us locate your order details accurately, as we are unable to find them based solely on your name.

We apologize for the difficulties you've encountered with our service. We understand how frustrating this experience must be, and we are here to help. To assist you more effectively, could you please provide us with your order ID or contact information? This will help us locate your order details accurately, as we are unable to find them based solely on your name.

@TheSleepCo_ Instead of hiring Dhoni ,u shd focus on training your delivery people & Supply chain ppl how to process an order hassle free. Clearly, instead of hiring the right people for ops and delivery on good salary, you are relying on cheapest ppl ruining customer experience.

@RakeshPand93329 We sincerely apologize for the inconvenience caused. We regret to inform you that, as per the update from the team, we are unable to update the contact details. We appreciate your understanding and patience.

@TheSleepCo_ WHEN THE HELL CAN I EXPECT A PROPER RESPONSE FOR A SMALL CORRECTION WHERE YOUR RE-SELLER MADE MISTAKE OF PUTTING THE WRONG NUMBER IN THE CUSTOMER PROFILE NOW YOUR USELESS TEAM IS SAYING IT CAN'T BE CHANGED ???????????????

@anurag_m20 We sincerely apologize for the inconvenience caused to you. We have escalated your concern with the team to expedite the delivery. Kindly allow us some time; once we receive an update, we will inform you accordingly. Thank you for your patience and understanding.

@TheSleepCo_ @jaagograhakjago pathetic service wasted my money delivered a wrong product and no update on my product yet neither the store nor customer care has any clue #thesleepcompany #smartgrid #fraud #cheater

We sincerely apologize for the inconvenience caused. As discussed, the product will be back in stock on 27th March. Once it is restocked, we will dispatch your order on priority, and the tracking details will be shared with you after dispatch. Thank you for your patience and understanding.

I ordered an office chair on 26 January fr from @TheSleepCo_ with a promised delivery by early March, but the timeline has been repeatedly pushed without any clear updates. Even now, the status still shows old dates, while support says it’s delayed further due to stock issues.

We sincerely apologize for the inconvenience caused. Kindly allow us some time as we are currently reviewing your request on priority and coordinating with the concerned team. Once we receive an update, we will inform you at the earliest. Thank you for your patience and understanding.

@TheSleepCo_ pathetic support and system and rude management…where is my senior technician? It was supposed to be scheduled today. And I received no call from the senior management for my complain.

We sincerely apologize for the inconvenience caused. We would like to inform you that the replacement has been booked, and we are actively coordinating to have it dispatched on priority. Once dispatched, the tracking details will be shared with you. Thank you for your patience and understanding.

@Avinashkgp11 @TheSleepCo_ I am yet to play mail mail game.. jist talking to customer service on phone. But yeah, will think thrice before recommending them to anyone now.

Extremely disappointed with @thesleepco_ 45+ days, 2 wrong deliveries, no resolution. Support team keeps sending template replies & even tries to close ticket without fixing issue. Sales team is helpful but operations is a mess. Need immediate resolution #CustomerExperience

We sincerely apologize for the inconvenience caused. We would like to inform you that the replacement has been booked, and we are actively coordinating to have it dispatched on priority. Once dispatched, the tracking details will be shared with you. Thank you for your patience and understanding.

@TheSleepCo_ Worst customer service A simple matress requirement- wrong size sent for one matress. Replacement wait- over 30 days and still counting. Multiple followups— sir, it was on hold, i have unhold it, ur order will be dispatched soon. Is the wait over- no still waiting

We sincerely apologize for the inconvenience caused. Kindly allow us some time, as we are currently reviewing your request as a priority and coordinating with the concerned team. Once we receive an update, we will inform you at the earliest. Thank you for your patience and understanding.

@iamnitinsehgal @TheSleepCo_ @TheSleepCo_ Yes true, The arrogance shown in their mail replys are next level. They lost a big fan of sleep company product due to mails.

We sincerely apologize for the inconvenience caused due to the delay in your replacement. As per our records, the replacement product has been successfully released and will be dispatched shortly, following which it will be delivered as per the transit timeline to your location. We truly appreciate your patience and understanding in this matter.

absolutely pathetic service from @TheSleepCo_ zero accountability, faulty mattress was delivered, and now the faulty mattress has been picked up 4 days back - no clue as to when we will get the replacement mattress! No one from CRM, even emails to Priyanka have gone unanswered!

We sincerely apologize for the inconvenience caused to you. We would like to inform you that as per our standard manufacturing design, the edges of all our mattresses are comparatively softer. The product is covered under a 10-year warranty applicable only for sagging concerns. We understand your concern regarding comfort and would suggest rotating the mattress every 2–3 months, as this helps maintain its durability and performance over time. We truly appreciate your patience and understanding.

@TheSleepCo_ I already gave you the order id, but it appears you brand is made of lies

@TheSleepCo_ you’re perhaps the worst brand possible, who doesn’t honor their warranty claim. I bought a mattress which sank atleast 2 inches within 4-5 months. Upon complaining, their technician came and checked and confirmed that the mattress is defective. However,..

We sincerely apologize for the inconvenience caused. Kindly allow us some time as we are currently reviewing your request on priority and coordinating with the concerned team. Once we receive an update,​ we will inform you at the earliest. Thank you for your patience and understanding.

@TheSleepCo_ @TheSleepCo_ But its already 45 days. I lost trust. I think no one from my circle will buy from sleep company anymore. Even i will not advice either.

We sincerely apologize for the inconvenience caused. Kindly allow us some time as we are currently reviewing your request on priority and coordinating with the concerned team. Once we receive an update, we will inform you at the earliest. Thank you for your patience and understanding.

@TheSleepCo_ Even calling from 2 days as they told anyhow it will be pickup before 18 and now m not even able to contact as no one is talking

The worst brand ever purchased two mattress and got harassed by the customer support during return process @TheSleepCo_

@karanrkothari We sincerely apologize for the inconvenience caused. We are coordinating with the team to arrange the visit on a priority basis. Kindly allow us some time, and once we receive an update, we will inform you accordingly. Thank you for your patience and understanding.

@TheSleepCo_ pathetic support and rude management

We sincerely apologize for the inconvenience caused. Kindly allow us some time as we are currently reviewing your request on priority and coordinating with the concerned team. Once we receive an update, we will inform you at the earliest. Thank you for your patience and understanding.

@TheSleepCo_ @TheSleepCo_ any update ?

We sincerely apologize for the inconvenience caused. Please be assured that your replacement request is being handled as a priority, and our team is closely coordinating to arrange the technician visit for dismantling and packing of the chair. Thank you for your patience and understanding.

@TheSleepCo_ You are telling me the same thing from last 7 days & still no call and no chair replacement is done.. just fake things from sleep company

@TheSleepCo_ One of the worst company to provide customer service, For ticket id 2476840, they delivered wrong chair and its been 7 days since I am following up from them but still no proper reply. Every-time say you will get update in next 48 hr. @ThePuneMirror @timesofindia