Parth Goyal

30 posts

Parth Goyal

Parth Goyal

@TheTechGig9

Katılım Mayıs 2023
18 Takip Edilen4 Takipçiler
Parth Goyal
Parth Goyal@TheTechGig9·
Long story short, Agra Exide Customer Support Closed the Doorstep Battery Replacement BATMOBILE SERVICE request without my consent. They denied the request. @ExideCare I can name the support agents. Battery is Dead and under warranty. Case Number: 02883720
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Parth Goyal@TheTechGig9

@ExideCare Please initiate a battery replacement request. I previously paid ₹300 for a warranty-covered battery to be charged, but it remains non-functional. The service team in Agra told to visit store. Could you clarify if doorstep battery replacement services are not offered?

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Parth Goyal
Parth Goyal@TheTechGig9·
@ExideCare the service team closed the above ticket without my consent. This is serious @ExideCare. Please look into this matter.
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Parth Goyal
Parth Goyal@TheTechGig9·
@ExideCare Please initiate a battery replacement request. I previously paid ₹300 for a warranty-covered battery to be charged, but it remains non-functional. The service team in Agra told to visit store. Could you clarify if doorstep battery replacement services are not offered?
Exide Care@ExideCare

@ParthGoyal99 Hi Parth, we regret the unpleasant experience you have had. We have noted your complaint and forwarded it to our team. Rest assured, our team will contact you soon.

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Parth Goyal
Parth Goyal@TheTechGig9·
Case Number: 02883720 Please initiate the battery replacement @ExideCare 🙏🏻🙏🏻
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Parth Goyal
Parth Goyal@TheTechGig9·
The battery is on charging for more than 36 hours, and its still white. The gravity test also give reading of 1.150. Please initiate the replacement @ExideCare
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Parth Goyal
Parth Goyal@TheTechGig9·
@ExideCare Not expected from the Exide company, faced many delays, repeated calls, and rude behaviour from the exide service staff. They even asked me for a third party Paid Jump start when it was their job to provide the doorstep service. @ExideCare
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Parth Goyal
Parth Goyal@TheTechGig9·
@ExideCare its been less than a year and the battery stopped working. I'm not getting doorstep replacement support from the EXIDE BATMOBILE DOORSTEP SERVICE. Here is the screenshot of the e-warranty card. The support agent even closed the ticket without my consent.
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Parth Goyal@TheTechGig9

@ExideCare Request 02776497 marked as closed without proper resolution. I didn't share the satisfaction code. The support agents have the guts to close the request without my permission. I have the E-Warranty registered card, the agents repeatedly asking for Invoice as the proof

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Parth Goyal
Parth Goyal@TheTechGig9·
@ExideCare Request 02776497 marked as closed without proper resolution. I didn't share the satisfaction code. The support agents have the guts to close the request without my permission. I have the E-Warranty registered card, the agents repeatedly asking for Invoice as the proof
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Parth Goyal
Parth Goyal@TheTechGig9·
If it is resolved then please share the replacement tracking number and ticket. Got a call, again assured of the replacement and then nothing. That's how you resolve the complaints? @IGPcom @taruns11 I will post a reddit thread regarding this issue.
IGP.com@IGPcom

@ParthGoyal99 @taruns11 Hi Parth, We sincerely apologize for the inconvenience caused due to this. It was never our intention to disappoint you in any way. We are pleased to inform you that our team has connected with you over the call and the issue is now resolved.

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Parth Goyal
Parth Goyal@TheTechGig9·
@IGPcom your team shared a coupon of 15% discount for violating my privacy. Is it a joke? That's how you fix the issues? Keep the coupon for yourself @taruns11 as I'm not gonna order anything from your site @IGPcom @fnp_ind has far better customer support than you.
Parth Goyal@TheTechGig9

No Resolution! Yes I got the call from an agent and she again assured me of the exchange, but as usual no message, no notification, and no guy appeared for the replacement. I am really fed up with your service. Give me a full refund if you really wanna fix this.

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Parth Goyal
Parth Goyal@TheTechGig9·
No Resolution! Yes I got the call from an agent and she again assured me of the exchange, but as usual no message, no notification, and no guy appeared for the replacement. I am really fed up with your service. Give me a full refund if you really wanna fix this.
IGP.com@IGPcom

@ParthGoyal99 @taruns11 Hi Parth, We sincerely apologize for the inconvenience caused due to this. It was never our intention to disappoint you in any way. We are pleased to inform you that our team has connected with you over the call and the issue is now resolved.

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Parth Goyal
Parth Goyal@TheTechGig9·
May I know to whom did you contact? As I got no response on WhatsApp.
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Parth Goyal
Parth Goyal@TheTechGig9·
WHAT A SHAME! Yesterday, I received a call from the @IGPcom social media manager. She confirmed the exchange of the acrylic frame, which was scheduled for this morning. However, I have not received any updates via the app, WhatsApp, or text message. NEVER NEVER order from IGP 😡
Parth Goyal@TheTechGig9

NEVER NEVER NEVER order any personalized gift from @IGPcom. I received a personalized calendar from @IGPcom, and I'm beyond disappointed. 😠 It arrived BARE OPEN, no wrap or box, allowing the delivery guy to see my personal photos. This is a huge privacy concern! #PrivacyMatters

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Parth Goyal
Parth Goyal@TheTechGig9·
Still no response from @IGPcom. @taruns11 please look into this thread. Not expected from a company which spends so much on Instagram marketing but has no money left for the Customer Support.
Parth Goyal@TheTechGig9

WHAT A SHAME! Yesterday, I received a call from the @IGPcom social media manager. She confirmed the exchange of the acrylic frame, which was scheduled for this morning. However, I have not received any updates via the app, WhatsApp, or text message. NEVER NEVER order from IGP 😡

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Parth Goyal
Parth Goyal@TheTechGig9·
@IGPcom @IGPcom This is how you treat your coustomers IGP?? Order was meant for gifting purpose and you delivered it open and a old used scratched product. This is the worst experience I had. Fnp @fnp_ind provides much better services than you.
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Parth Goyal
Parth Goyal@TheTechGig9·
@IGPcom @IGPcom I have tried multiple times contacting support team but they just said you'll get a resolution and no resolution has been provided and nothing had been updated in order details yet. Its been almost 2 weeks and I have reached the contact support team 5-6 times.
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Parth Goyal
Parth Goyal@TheTechGig9·
NEVER NEVER NEVER order any personalized gift from @IGPcom. I received a personalized calendar from @IGPcom, and I'm beyond disappointed. 😠 It arrived BARE OPEN, no wrap or box, allowing the delivery guy to see my personal photos. This is a huge privacy concern! #PrivacyMatters
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Keşfet

@ExideCare @letsblinkit @IGPcom @taruns11 @fnp_ind @elonmusk @BarackObama @taylorswift13