Eric V. Anderson

@Claudiailu You are not a legit @blockdagnetwork account.

Hello, send a direct message if you’re having issues or experiencing transaction failed or $BDAG RPC error problem. Thanks

@NicolaasVanBDAG @blockdagnetwork If you are legit, why does @blockdagnetwork never tag you in any of its posts?

@The_EricV @blockdagnetwork Kindly provide me with a detailed explanation of your situation with claiming via my DM. I will look into this personally and ensure it resolved.

Has anyone been recently successful claiming BDAG tokens? For weeks all I get is this "Transaction Failed" message. With no active support portal to file a ticket and no response from an official #BlockDAG account (despite my outreach), this isn't looking great @blockdagnetwork

This error occurs across different wallets, devices, and operating systems. across days and times of day. And yes, I have successfully added the BDAG Mainnet to my wallets.

It seems the reason for the failed claim is that the vesting contract doesn't have enough BDAG tokens to fill the claim. Where are the tokens?

Slight correction: I have 1.1 billion tokens, not 1.4 billion.

Perhaps someone better at math can help. I own about 1.4 billion @blockdagnetwork tokens, but there are more than 1000 wallets with more tokens. Total BDAG was to be capped at 150 billion. Doesn’t add up.

@luispipo1212 That’s not an official @Blockdagnetwork account.

@The_EricV For proper guidance and help in respect to your complaint, contact their official support at( Blockdagsupport@gmail.com ) they are always active.

@blockdagnetwork FYI: the email they provided (support1@blockdag.network) to reach out to @blockdagnetwork bounces.

Confirmation from opening a FreshDesk help ticket that @blockdagnetwork no longer has an account with FreshDesk. I erased the ticket number.

It looks like @blockdagnetwork has cancelled (or not paid) its @FreshDesk account, which is why BlockDAG token holders are getting the "account suspended" message when attempting to log in and submit a support ticket. FreshDesk was the platform BlockDAG used to manage support.

@IndUstry5_mx @blockdagnetwork Riiiiiiiigth. An attempt at third-party validation using an account that joined X last month, follows one person, and has one follower. Try harder. Better yet, go away.

Anyone else getting this message when trying to log in to the @blockdagnetwork support portal (on the Freshdesk platform): "Your account has been suspended and the customer portal will not be accessible. Please contact your account administrator." Happens even in private browser

@blockdag_XChat You are not an official BlockDAG account. blockdag.network/blog/stay-safe…!

And still no response from @blockdagnetwork

@MasalKandemirr DMing the official channel should be sufficient. Especially since I have no way of validating that you are legitimate.

@The_EricV Okay, you can send me a direct message with the details of your issue. We’ll investigate it right away.

@The_EricV Thank you for reaching out. We’re sorry to hear about your experience. At BlockDAG Network, that’s not the kind of interaction we aim to provide. If you’re open to it, just send us a quick message when you can, we’ll like to review your case and resolve it.

@MasalKandemirr No response yet.

@The_EricV Okay, you should have been attended to by now. Has the issue been resolved yet?