ThinkGeek Denver

@StrifehartZA @bioware Sorry that was a frustrating experience, @StrifehartZA. Please send a follow up email to support@biowarestore.zendesk.com and reference your original ticket number and we will get back to you as soon as we can.

@bioware I placed an order on the 28th of March and it still hasn’t shipped yet. Customer Support is useless and I’ve had to resort to opening a dispute via paypal. Now I need to wait another 2 weeks to get my money back. I would be surprised if the store opens again at all.

ICYMI the BioWare store is temporarily closing on April 27. Until then, take advantage of our sale (NA shipping only). ➡️ biowarestore.com

@saekob90 @bioware Sorry for the frustrating shopping experience, @saekob90. Please send a follow up email to support@biowarestore.zendesk.com and reference your original ticket number and we will get back to you as soon as we can.

@bioware I tried placing an order online, got an error code, tried again same thing, then I get a notification that you guys charged me TWICE! So now I won't get the items and my bank is short 120 bucks. Still no response on the ticket

@plsvhenan @bioware With the sale running right now we have a large volume of orders in queue to ship and it's taking a little longer than usual. If you have a pending order number you can email to customer service at support@biowarestore.zendesk.com for an update.

@bioware Hey @bioware why are the orders not being shipped out in the normal order processing times????

@SamanthaFilth @bioware Sorry your order hasn't been received yet. With the sale running right now we have a large volume of orders in queue to ship and it's taking a little longer than usual. You can email to customer service at support@biowarestore.zendesk.com with the order number for an update.

@bioware Would be nice if my order would ship already it's almost been a month since I've placed the order.

@phillastrator @bioware @shuppie_ Sorry to hear this order hasn't been received yet. We have a large volume of orders in queue to ship and it's taking a little longer than usual. @shuppie_ can also reach out to custmer service at support@biowarestore.zendesk.com with the order number for an update.

The BioWare store is closing temporarily starting April 27th. Only three days left to take advantage of our sale prices! ➡️ bit.ly/2qVgAWa (US shipping only)

@MSUHitman @bioware Sorry you haven't received a shipping confirmation just yet. With the sale running right now we have a large volume of orders in queue to ship and it's taking a little longer than usual. We appreciate your patience while we get caught up on shipments.

@bioware I made an order a week ago & it hasn’t shipped yet. I placed a trouble ticket this morning, & there’s no response to that either.

@TanaNanner @bioware Sorry we haven't responded regarding your Thane Statue deposit yet. Please send a follow up email to support@biowarestore.zendesk.com and we will absolutely get back to you soon. Thanks for you patience while we work through these deposit refunds.

@KirbyKreamPuff Thanks for the shoutout!

Wanted to tell @ThinkGeekCO that your customer service is on point. Chantal addressed my small issue and emailed me with the solution within 24hrs. I am pleased that your staff members are as great as your products are 😊

@SpartanicTitan @DCDeacon Hi again, sorry for the confusion, we just sent you a DM. Please respond with the info and we’ll get you taken care of ASAP.

@ThinkGeekCO @DCDeacon How exactly do I do that? I can't seem to figure out how to DM this account.

@DCDeacon Sorry to bug you about something you may not have any control over, but do you know if there is any direct way to contact the Bethesda store? I have had an order missing for weeks and the support email seems to ghost me and I have no reply from the voicemail line...

@Bernadette2014 We're so sorry for any delays, please refer any specific order inquiries to our customer service department. You can contact them via the customer service link at the bottom of the store homepage.

@Daybreaker77 I do apologize for any delay in response from our customer service team. Due to the busy holiday season, our warehouse and customer service team response and fulfillment times are a bit longer than usual. If you do not hear from anyone in the next 48 hours, please let me know.

@goodapollo2814 No problem Chris!

@goodapollo2814 No worries Chris, I have taken a look at the order and the delay appears to just be a part of the holiday rush. If you do not receive a shipping confirmation within the next 48 hours please let me know.

@Daybreaker77 I'm so sorry about that Rob! Please contact our customer service team via the customer service link located at the bottom of the Bethesda Store homepage. They will be able to further assist you with this.

@goodapollo2814 Sorry about that Chris! If you are comfortable, you may provide your order number in a reply to this tweet. If you do not wish to do this, unfortunately I cannot assist you.

@goodapollo2814 Hey Chris! Unfortunately, response times are a bit higher than usual due to the holiday rush. However, I could possibly check on your order. Would you mind sending us a DM with your order number?

Black Friday Sale at the #PlayStation Gear Store! Up to 60% off for all your holiday shopping needs! gear.playstation.com/en-us/

Be sure to shop all the amazing deals at the #PlayStation Gear Store for our Black Friday sale! gear.playstation.com/en-us/

@punjistickgg @Fallout @thinkgeek @bethesda So cool! Glad you like it!