Thomas Cook Cares

We are sorry to announce that Thomas Cook has ceased trading with immediate effect. This account will not be monitored. Please visit thomascook.caa.co.uk for further advice and information. #ThomasCook

@kellymilly If you booked your holiday on our website, you can request a copy of your ATOL certificate through our online chat system, or by calling the contact centre. If you booked in one of ours stores, please contact the store who can provide you with a duplicate copy. ^Mick

@ThomasCookCares hi, like everyone else I’m worried... I have just checked all documentation an the ATOL certificate is not attached to any? We have 13 days before we fly so I would have also expected to have everything by now? Can you please help?

@lozapaan22 Hi, Lauren. Our flights and holiday operations are operating as normal. ^Julie

@TheBrianStewart Hi, the claims process for refunds due under the ATOL scheme is managed by the CAA. For more details on ATOL protection, visit atol.org.uk ^Clare

@ThomasCookUK @ThomasCookCares my sister in law and brother in law now need to claim off atol because you have now went bust. 2 holidays to Florida now ruined and unlikely to rebook due to the now inflated costs. What happens now

@aspo_07 It'll be at the bottom of your booking confirmation documents Andy. If you still can't find it it would be worth speaking to our Live Chat team in the morning. ^Victoria

@amyclaire28 Hi Amy, we are working on recapitalisation plans to provide financial stability for the Thomas Cook Group going forward. All our package holidays are fully ATOL protected. For further information visit the ATOL website at atol.org.uk and abta.com. ^Pam.

@ThomasCookCares @ThomasCookUK I'm due to fly at 2:05pm tomorrow from EMA do I still go to the airport?

@G8Spurslegend @damiensharpe8 2/2 The claims process for refunds due under the ATOL scheme is managed by the CAA. For more details on ATOL protection, visit atol.org.uk ^Samantha

@ThomasCookCares @damiensharpe8 I’m travelling on the 26th too, is this confirmation that we will have to claim our money back from ATOL and that our trip will be cancelled?

@ThomasCookCares I’m supposed to be going on holiday with you on 26th sept very worried about this whole situation, if you fail to get backing how do I claim my money back which I paid to you in march this year???

@G8Spurslegend @damiensharpe8 1/2 Hi Ricky, we understand you are unsettled by all the media speculation surrounding Thomas Cook, •All our package holidays are fully ATOL-protected.

@KatieeBarrett Hi, Katie. You will find it in your booking summary and receipt documentation. ^Julie

@ThomasCookCares hi! I can’t get onto the online chat and am away and need a copy of my Atol certificate just in case! Can you help?

@jarradvanagas Hi Jarrad, we are working on recapitalisation plans to provide financial stability for . the Thomas Cook Group going forward. All our package holidays are fully ATOL protected. ^Kirsty

@ThomasCookCares Have you gone bust? Got a holiday booked with you if you went bust is everything cancelled or could we get our own flights and stay in the hotel etc?

@BexF_T Hi Bex, our flights and holiday operations are operating as normal and we are working on recapitalisation plans to provide financial stability for the Thomas Cook Group going forward. ^Pam.

Well instead of looking forward to my holiday tomorrow, I’m full of anxiety of if I will be going or not... come on now @ThomasCookUK those of us due to fly tomorrow need a proper answer 😢@ThomasCookCares

@lib_bux Hi there, please could you let us have your booking reference and we can look into this for you ^Samantha

@RealPharaohDan @RealPharaohDan If you booked your holiday on our website, you can request a copy of your ATOL certificate through our online chat system, or by calling the contact centre. If you booked in one of our stores, please contact the store who can provide you with a duplicate. ^Mick

@3Dirl Our flight and holiday operations are operating as normal and all our package holidays are fully ATOL-protected. ^Clare

@FarooqueAdam Hi Adam, you'll be able to request this from the Live Chat team here bit.ly/2CU5PLv. ^Victoria

@drwho2526 Hi Pamela, we understand you are unsettled by all the media speculation surrounding Thomas Cook. All our package holidays continue to be fully ATOL-protected. ^Samantha

@ThomasCookCares I have paid for my holiday through direct debits and cash will I still be covered for the full costs if this go bad it’s terrible for everybody we are supposed to be flying out on the 13th

@ellieja94340742 Hi Ellie-Jade, our flights and holiday operations are operating as normal. ^Pam

@ThomasCookCares due to fly to Orlando with you Wednesday. Will my flights be cancelled? How can you leave customers waiting like this?

@ElaineDarwent Hi Elaine, Our flight and holiday operations are operating as normal. ^Kirsty

@ThomasCookCares for goodness sake how can you leave customers waiting like this?. Terrible for staff if they lose their jobs. But we need to know what we are doing too!

@remyfge Hi, We do not exchange vouchers for cash. ^Kirsty

@simec1971 Once your booking has been made and confirmed by one of our Thomas Cook stores, with a 3rd party operator that is an ABTA member, all payments made to Thomas Cook should be honoured by the 3rd party operator in accordance with ABTA membership rules. ^Victoria

@ThomasCookCares got a p and o cruise booked for next year paid deposit paying the rest by direct debit where do I stand if it goes wrong for Thomas cook