Thomas Cook Cares

142.4K posts

Thomas Cook Cares banner
Thomas Cook Cares

Thomas Cook Cares

@ThomasCookCares

This is the official Thomas Cook UK Customer Care Page. We are here 6 am until midnight, seven days a week!

London, UK Katılım Nisan 2013
8 Takip Edilen17.7K Takipçiler
Thomas Cook Cares
Thomas Cook Cares@ThomasCookCares·
We are sorry to announce that Thomas Cook has ceased trading with immediate effect. This account will not be monitored. Please visit thomascook.caa.co.uk for further advice and information. #ThomasCook
Thomas Cook Cares tweet media
English
60
177
200
0
Thomas Cook Cares
Thomas Cook Cares@ThomasCookCares·
@kellymilly If you booked your holiday on our website, you can request a copy of your ATOL certificate through our online chat system, or by calling the contact centre. If you booked in one of ours stores, please contact the store who can provide you with a duplicate copy. ^Mick
English
4
0
4
0
Kelly Milward
Kelly Milward@kellymilly·
@ThomasCookCares hi, like everyone else I’m worried... I have just checked all documentation an the ATOL certificate is not attached to any? We have 13 days before we fly so I would have also expected to have everything by now? Can you please help?
English
3
0
1
0
Thomas Cook Cares
Thomas Cook Cares@ThomasCookCares·
@lozapaan22 Hi, Lauren. Our flights and holiday operations are operating as normal. ^Julie
English
15
12
21
0
Brian Stewart
Brian Stewart@TheBrianStewart·
@ThomasCookUK @ThomasCookCares my sister in law and brother in law now need to claim off atol because you have now went bust. 2 holidays to Florida now ruined and unlikely to rebook due to the now inflated costs. What happens now
English
5
0
0
0
Thomas Cook Cares
Thomas Cook Cares@ThomasCookCares·
@aspo_07 It'll be at the bottom of your booking confirmation documents Andy. If you still can't find it it would be worth speaking to our Live Chat team in the morning. ^Victoria
English
2
0
0
0
Thomas Cook Cares
Thomas Cook Cares@ThomasCookCares·
@amyclaire28 Hi Amy, we are working on recapitalisation plans to provide financial stability for the Thomas Cook Group going forward. All our package holidays are fully ATOL protected. For further information visit the ATOL website at atol.org.uk and abta.com. ^Pam.
English
2
0
0
0
damo sharpe
damo sharpe@damiensharpe8·
@ThomasCookCares I’m supposed to be going on holiday with you on 26th sept very worried about this whole situation, if you fail to get backing how do I claim my money back which I paid to you in march this year???
English
1
1
2
0
Thomas Cook Cares
Thomas Cook Cares@ThomasCookCares·
@G8Spurslegend @damiensharpe8 1/2 Hi Ricky, we understand you are unsettled by all the media speculation surrounding Thomas Cook, •All our package holidays are fully ATOL-protected.
English
1
0
0
0
Katie Ives
Katie Ives@KatieIves94·
@ThomasCookCares hi! I can’t get onto the online chat and am away and need a copy of my Atol certificate just in case! Can you help?
English
2
0
0
0
Thomas Cook Cares
Thomas Cook Cares@ThomasCookCares·
@jarradvanagas Hi Jarrad, we are working on recapitalisation plans to provide financial stability for . the Thomas Cook Group going forward. All our package holidays are fully ATOL protected. ^Kirsty
English
0
0
1
0
Jarrad Vanagas
Jarrad Vanagas@jarradvanagas·
@ThomasCookCares Have you gone bust? Got a holiday booked with you if you went bust is everything cancelled or could we get our own flights and stay in the hotel etc?
English
1
1
1
0
Thomas Cook Cares
Thomas Cook Cares@ThomasCookCares·
@BexF_T Hi Bex, our flights and holiday operations are operating as normal and we are working on recapitalisation plans to provide financial stability for the Thomas Cook Group going forward. ^Pam.
English
4
0
2
0
BeX 🏳️‍🌈
BeX 🏳️‍🌈@BexF_T·
Well instead of looking forward to my holiday tomorrow, I’m full of anxiety of if I will be going or not... come on now @ThomasCookUK those of us due to fly tomorrow need a proper answer 😢@ThomasCookCares
English
2
0
4
0
Thomas Cook Cares
Thomas Cook Cares@ThomasCookCares·
@lib_bux Hi there, please could you let us have your booking reference and we can look into this for you ^Samantha
English
0
0
0
0
Thomas Cook Cares
Thomas Cook Cares@ThomasCookCares·
@RealPharaohDan @RealPharaohDan If you booked your holiday on our website, you can request a copy of your ATOL certificate through our online chat system, or by calling the contact centre. If you booked in one of our stores, please contact the store who can provide you with a duplicate. ^Mick
English
1
0
0
0
Thomas Cook Cares
Thomas Cook Cares@ThomasCookCares·
@3Dirl Our flight and holiday operations are operating as normal and all our package holidays are fully ATOL-protected. ^Clare
English
0
0
1
0
Thomas Cook Cares
Thomas Cook Cares@ThomasCookCares·
@drwho2526 Hi Pamela, we understand you are unsettled by all the media speculation surrounding Thomas Cook. All our package holidays continue to be fully ATOL-protected. ^Samantha
English
0
0
0
0
pamela miller
pamela miller@drwho2526·
@ThomasCookCares I have paid for my holiday through direct debits and cash will I still be covered for the full costs if this go bad it’s terrible for everybody we are supposed to be flying out on the 13th
English
1
0
0
0
ellie-jade
ellie-jade@ellieja94340742·
@ThomasCookCares due to fly to Orlando with you Wednesday. Will my flights be cancelled? How can you leave customers waiting like this?
English
1
0
0
0
Elaine darwent
Elaine darwent@ElaineDarwent·
@ThomasCookCares for goodness sake how can you leave customers waiting like this?. Terrible for staff if they lose their jobs. But we need to know what we are doing too!
English
7
1
4
0
Thomas Cook Cares
Thomas Cook Cares@ThomasCookCares·
@simec1971 Once your booking has been made and confirmed by one of our Thomas Cook stores, with a 3rd party operator that is an ABTA member, all payments made to Thomas Cook should be honoured by the 3rd party operator in accordance with ABTA membership rules. ^Victoria
English
0
0
0
0
Simon d cartlidge
Simon d cartlidge@simec1971·
@ThomasCookCares got a p and o cruise booked for next year paid deposit paying the rest by direct debit where do I stand if it goes wrong for Thomas cook
English
1
0
1
0