Throne Support

We want to thank you all for your patience as we work through your tickets. If your ticket has not been assigned to an agent, we ask that you continue to wait and we will get to you as soon as we can. We try to answer tickets in the order they were received.

@Chaos_Akuma @official_throne Hi! We are so sorry to hear about your experience. I just sent you a DM!

Hey so, @official_throne @ThroneSupport I'm deleting my throne page. I was gifted a Linkin Park album and it was ordered May 20, it was supposed to arrive on July 8. I asked for a shipping update, it still hasn't arrived, now it won't allow me to ask again or CONTACT ANYONE. 1/4

Great news!! 😍 Instant payouts are BACK!! 💜🎉 US creators can now use Instant Payouts through Throne Payouts again! 🇺🇸 If you run into any issues while withdrawing, please submit a Support ticket and we'll be happy to help. Thanks so much for your patience while this was being resolved! 🫶

@tiffstreatsxoxo @official_throne Hey! We're sorry for all the trouble with your order. 💜 We have refunded the item and sent some gifts to make up for it a little. Thank you for your patience. 🫶

I have a bone to pick with @official_throne, someone bought me the I am Gia jacket off my wishlist in June, and they wouldn’t give me the tracking number until 7 days AFTER it shipped, which wasn’t until after I left for my 15 day trip Anyways, it’s apparently being held at the post office in the next seven days until it’s returned to the sender. If Throne would’ve just given me the fucking tracking number when it shipped, I would’ve actually been able to pick up the package and I would have my jacket instead of having to fight to have it reshipped/credited to my acct Fuck you throne, make it right

📢 Our team will be off tomorrow, July 3rd, in observance of the Independence Day holiday US mail and package delivery may be paused 📦, and banks will be closed 🏦. Delays in deliveries, withdrawals, orders, and support responses are normal and expected during this time. Thanks so much for your patience and understanding while we're away! 💜 We'll be back and ready to help on Monday.

📣 Your community can now pay with PayPal! You asked, and we listened. Head to your wishlist as usual, and PayPal will now show up as a payment option at checkout.

@UtanoPandora @official_throne Hey! We're sorry to hear about this issue. We've sent a DM to follow up and resolve this problem.

I love using @official_throne but there’s been multiple times where I’ve tried to gift people something via the app, only for them to say the payment failed but they still took my money and never refund me. Overall, they’ve taken about £100 from me 😞 I feel like it’s time to switch cause I’m just losing money. I tried to contact them and they didn’t seem to solve anything. Not only that but they randomly deleted my address, aren’t ordering the gifts people send to me.

@the_vixenvee Hi! We DM'ed you

Hey @ThroneSupport it’s been literally 10 days with no response from your support team about my payment. It’s been “ready for payout” for TEN DAYS. Can you please do literally anything about this?

@pay_egzona Hi! We just DM'ed you. Our team is investigating this.

@jsfdkm Hi! We just DM'ed you :)

i hate that i have to make another post about this but it’s been 20 days since i sent back the switch2 for the refund and i still have no updates on it. the merchant ignores my texts or keeps giving me vague answers, and the throne support hasn’t been helpful at all. i understand throne is a small company and for that reason i have tried to be patient but this is getting really, really upsetting. i sincerely don’t know what to do, and i am starting to get worried this won’t have a good ending. :(

We are sorry to hear about this issue, and apologize for the inconvenience. We plan to re-launch instant payouts as soon as possible. Funds are still on their way, but Instant Withdrawals may take longer than usual to arrive right now. 💜 If you initiate an Instant Withdrawal during this time, the instant payout fee will be automatically refunded to your Throne balance. We appreciate your patience.

Throne instant payouts are a joke still haven’t got my funds 3 days later should or selected stripe pay, so much for instant payouts lol

We understand how frustrating this can be, and we're sorry for the inconvenience. We plan to re-launch instant payouts as soon as possible. Funds are still on their way, but Instant Withdrawals may take longer than usual to arrive right now. 💜 If you initiate an Instant Withdrawal during this time, the instant payout fee will be automatically refunded to your Throne balance. We appreciate your patience.

Throne uses instant pay out but I requested payout on a Wednesday, processed on Saturday but expected Tuesday. Yep. That realy is instant 🤨

We understand how frustrating this can be, and we're sorry for the inconvenience. We plan to re-launch instant payouts as soon as possible. In the meantime, here’s what you need to know: - You may see a temporary change in your balance, but nothing is lost. It will be resolved automatically. - Any failed Instant Payout is automatically converted to a next-business day payout. - Any Instant Payout fees are refunded automatically

this is why i don’t trust throne payout… how is my money “instant” but it’s been 4 days and still not hit my account omg

We're sorry for the inconvenience. We plan to re-launch instant payouts as soon as possible. In the meantime, here’s what you need to know: - You may see a temporary adjustment in your balance, but nothing is lost. It will be resolved automatically. - Any failed Instant Payout is automatically converted to a next-business day payout. - Any Instant Payout fees are refunded automatically

is anybody else having trouble with their throne payouts?

@LUCKYYSEVNN Hi! We just DM'ed you

Are throne payouts working for anyone else rn ?

We understand this is frustrating, and we're sorry for the inconvenience. We plan to re-launch instant payouts as soon as possible. In the meantime, here’s what you need to know: - You may see a temporary adjustment in your balance, but nothing is lost. It will be resolved automatically. - Any failed Instant Payout is automatically converted to a next-business day payout. - Any Instant Payout fees are refunded automatically

Throne AND youpay instant payouts are down it’s like they want me to be poor and die

We understand this is frustrating, and we're sorry for the inconvenience. We will re-launch instant payouts as soon as possible. In the meantime, here’s what you need to know: - You may see a temporary adjustment in your balance, but nothing is lost. It will be resolved automatically. - Any failed Instant Payout is automatically converted to a next-business day payout. - Any Instant Payout fees are refunded automatically

Soooo is anyone else’s throne instant payouts rejecting now? 🫩 I’ve tried twice today and it immediately returns the instant fee and processes it as standard

@avaisoutofideas @official_throne Hi! We'd love to look into this. It looks like your DMs are closed. Could you please DM us?

Moral dilemma because I love throne but they were notified multiple times that a scammer using my photos is using their site fraudulently and they ignored me completely. @official_throne X even removed their accounts. Like where’s my lawyer at this point 🤣

@msleolondon @official_throne Hi! We just DM'ed you

. @official_throne your customer service is absolutely abysmal. I have been trying to get someone to help me figure out what happened to a payout that was supposedly sent 2 weeks ago. All your agents keep doing is regurgitating information that does not apply to me. How can I get actual help?

Hi! Our withdrawal processor is currently experiencing an outage affecting Instant Payouts. Funds are still on their way, but Instant Withdrawals may take longer than usual to arrive while the outage is ongoing. 💜 If you initiate an Instant Withdrawal during this time, the instant payout fee will be automatically refunded back to your Throne balance automatically. We appreciate your patience and will share updates as soon as we have them!

📢 Our team will be off tomorrow, May 25th, in observance of Memorial Day 🇺🇸✨ US mail and package delivery may be paused 📦, and banks will be closed 🏦. Delays in deliveries, withdrawals, orders, and support responses are normal and expected during this time. We’ll be back and ready to help on Tuesday 💜 Have a safe and happy weekend ☀️