Throne Support

We want to thank you all for your patience as we work through your tickets. If your ticket has not been assigned to an agent, we ask that you continue to wait and we will get to you as soon as we can. We try to answer tickets in the order they were received.

@brattyavaa @official_throne Our team is still investigating this issue, but we wanted to make this right for Ava ASAP. Funds have been credited, plus a little extra as an apology. Thank you so much for your patience 💛

Have y’all ever aborted a crowd fund on @official_throne and it just disappeared? None of it went into my balance.

@brattyavaa @official_throne Hi! We just DM'ed you!

@RavenWillowXO @official_throne Hi! We just DM'ed you

Welp this is my TWENTIETH package lost by @official_throne 🙂‍↕️ thank you @ThroneSupport for all the help and gifts I’ve never received !!!!

@MollyGirl_333 @official_throne Hi! I will pass this request along 😍

Hiii @official_throne @ThroneSupport — Could you consider extending the leaderboard beyond just the top members? It would be amazing to have visibility of all supporters and their total contributions, while still keeping the top 3 highlighted as usual. I’d really appreciate being able to track more of my gifters and see a fuller breakdown of support over time. 💜

@RelapseForRavyn @official_throne Hi! We DM'ed you

Throne “support” is actually a joke. @official_throne @ThroneSupport

👑After struggling with Twitter for nearly a year, auto tweets are back! 🎁We've noticed an uptick in users' auto tweet feature working again! Please reset your Twitter auto post integration and let your community test it out! ✨Reset Integration here: sbrew.link/1D5b11oY

@EliLikesRice @official_throne Hi, we DM'ed you

I need help. It’s been a month since a very kind gifter got me a surprise gift thru @official_throne and this was how it was delivered: on the sidewalk outside. Someone stole it and for weeks @ThroneSupport has been giving me the run around. Should I tell my gifter to chargeback?

@Akavirii @official_throne Hi! It looks like your DMs are closed. Can you please DM us?

@SoraStarcluster Hiii! We DM'ed you

Good morning lovelies! A bit of a sad update, but after getting in touch with Throne I will be unable to get a refund for the donation I gave to the minor yesterday. I tried to explain my reasoning as to why I wanted it done, but Throne made it clear there is nothing they can do

@grimsgrove Heyy! We DM'ed you <3

WHY IS IT ON HOLD 😭

@worshipnaomix Hi! We DM'ed you :)

@ThroneSupport hi, please can somebody assist me unable to message

@joeyyyyeoj @official_throne Hii! We DM'ed you

@official_throne @ThroneSupport

fuck so many comments and likes 😔😔 im gonna let everyone down but none of my card work and ive tried on the app and website and even a diff account…sorry guys hope you guys understand 💔💔@official_throne

@jsfdkm @official_throne Hi! It looks like your DMs are closed. Feel free to DM us!

. @official_throne hello, i am currently having an issue with transferring money from my balance to the crowdfunding for an item on my wishlist. the issue is that when i cash out to donate it adds 30$ in fees, and i wanted to understand with your help if there is anything to do to avoid it because i don’t think it’s fair at all. during last night's stream @DonnnySins kindly mentioned i could tag him just to help boost visibility on this (thank you!) i really appreciate any assistance you can provide to help resolve this please, throne.

@BrAllaround Hi! It looks like your DMs are closed. Could you please DM us?

@ThroneSupport quick question why when people are trying to donate to my crowdfunded item, it keeps declining?

@Teallyz @official_throne Hi! We DM'ed you!

@official_throne @ThroneSupport

can anyone help me with my @official_throne integration bot? this keeps spam appearing even though my bot has admin perms in my server..

@obsydien_ Hi! It looks like your DMs are closed. Could you please DM us?

@ThroneSupport please help

@official_throne hey how can a girl get some help with a gift? Amazon wants a OTP but I have no code to give them and your online chat is unavailable despite me messaging them immediately after they responded to my ticket.

@etoile_faye @official_throne Hi! We just DM'ed you

Thank you to another anonymous for the contribution to my fund! What a way to end the night. We're now at 69% (ha)! Also @official_throne or @ThroneSupport pls help me fix my integrations I have no idea why they haven't been working since yesterday 😭 throne.com/etoile_faye

@inmyhrts Hi! DM'ed you!

@caitmarb5 @throne Hi! You can turn off "Secret Gift Mode" in the Wishlist tab of your Settings Dashboard <3 Be sure to press "Save Changes!"

@throne @ThroneSupport why is this doing that?

I don’t know why it is saying secret gift when it’s just the Nintendo switch 😭 but thank you!!!!

@urgodrubyy @official_throne Hi! We just DM'ed you

@official_throne can you please respond to my query? This issue has been ongoing for over a week now. Why is your customer support so vague and dismissive pls? Awful customer service. Waiting over a week for some sort of solution to a VERY SIMPLE and QUICKLY resolved issue is ridiculous.