Timothy Whalin 👊

@capitolone I’ve spent more than three hours on the phone with your customer service today and you continue to support a scam business instead of your own customers.

@CapitalOne i’ve tried disputing a credit card claim from a faulty product that merchant sent and is refusing to respond to my follow up request to return/refund. You’re claims business is allowing for this scam business to get away with it

@jackiechuichui Finally! Thank you so much. Can you do the same for indenting pages?

Had a lot of fun working on this one! ------------------------------- Rather than reinventing the wheel, we've embraced the hacks people are already using to add dividers

Tim Whalin's Newsletter: How do I get visibility? timsnewsletter.com/p/how-do-i-get…

Tim Whalin's Newsletter: Setting more impactful goals timsnewsletter.com/p/setting-more…

Tim Whalin's Newsletter: The future of timsnewsletter.com/p/the-future-o…

Dealing with anxiety during a season of uncertainty on Tim Whalin's Newsletter timsnewsletter.com/p/dealing-with…

@austingovella Hah thanks. Had some issues with trademark cuz it includes MSN in the url name lol. Managed to get around it 😅

@TimothyWhalin Love the URL, too

How to disagree without being disagreeable on Tim Whalin's Newsletter timsnewsletter.com/p/how-to-disag…

@elonmusk I’m only here to read your tweets. Is that enough to make my DAU matter?

Recent trend is promising

Managing up effectively on Tim Whalin's Newsletter timsnewsletter.com/p/managing-up?…

How do I pick my battles? on Tim Whalin's Newsletter timsnewsletter.com/p/how-do-i-pic…

@monro Thanks for sharing Rick!

In this post, @TimothyWhalin provides some excellent, hard-earned advice on how to handle major cultural shifts that often accompany the move to a new organisation: timsnewsletter.com/p/year-at-goog…

Learnings from year one at Google on Tim Whalin's Newsletter timsnewsletter.com/p/year-at-goog…

@AnitaB_org #GHC22 has to be one of the worst tech conferences. Sessions fill up more than 30 minutes before and only 10% of people who want to attend a session can. You’re not catering to people who paid $1300. It seems you oversold and care more about $$$ than attendee value 🤬

@elonmusk Tesla request: More granular windshield speeds for auto control. 4 speeds is arcaic to cars with shifting speeds. Sometimes 3 is still slow but 4 is too fast. Dynamic speed should have more than 4 levels to map to.

@SnoqualmiePass @Howdyfriendz @JJj57056954 @alexblanck I think this is even less helpful. But we’re at least crawling on the highway vs how we didn’t move for 30 minutes. Is one lane open?

@Howdyfriendz @JJj57056954 @alexblanck It's going to be awhile.

Due collisions blocking lanes, both directions of I-90 are closed EB at milepost 34 near North Bend and WB at milepost 106 near Ellensburg. No ETA for a reopening.

@evernote Been a big evangelist and paying member for 9 years. But the service has gone to shit over the years. Finally switched to @NotionHQ today. Happy to chat with your team directly with my feedback.

Everyone wants to be rewarded and acknowledged for their hard work. Promotions are one of the most rewarding ways this happens. Yet, it can also be tremendous pressure, stress, and an emotional rollercoaster. This week, I shared some mechanics to help: timsnewsletter.com/p/how-do-i-get…

@Leonai_art I suspect it's more nuanced than just yes or no. :-) I think it depends whether they have a real need or just a potential concern. If it's a real need (real feature must do XYZ that pattern can't do), then it's worth addressing to avoid fragmenting the system.

@TimothyWhalin You've been on the receiving end, supporting patterns and standardization. Wondering if you have any thoughts?

Supporting design-system patterns, when other designers have relevant concerns - which never show as an issue in use-cases. Do you go with update, or wait until something requires a pattern change?