Christina Bailey

@virginmedia A regular occurrence then?

@Tinabailey4 Hi there Christina we are so sorry to hear that this has happened! We will always try to arrange the soonest appointment we can though there can be a delay due to availability. Our cables are buried 1-6 inches deep. ^AC

Yay, make the most of a nice day to do some gardening. Go through the @virginmedia cable. Earliest appointment is Thursday - work from home and gcse revision 🤣🤣🤣 wonder if there is minimum legal depth these wires are supposed to be

RT for chocolate digestive, Like for Chocolate Hobnob

The look Sasha gave on #pointless 🤣🤣🤣🤣

No black Friday buying here instead I treated myself to book from my favourite independent bookshop @BroadhurstBooks #supportsmallbusiness

Hello @GoodSchoolsUK - Our community of over 40,000 registered childminders are highly insulted by your misleading summary of their services. Registered childminders are professionals who are highly regulated. They provide learning and education in a home from home environment.

@AssistanceVm Followed

@virginmedia We have several times it tells us the router just needs a restart and then directs us to the online messaging. Which as I have said refer us to the technical support team who have respond

@Tinabailey4 Christina you would need to call on 0345 454 1111 or 150 from any Virgin Media phone service sorry. We do not have a direct number to teams, agents nor managers. ^LS

@virginmedia Quite frankly your customer service is horrendous. Its apparent you have no intention of trying to resolve the issue which would be allowing me to upgrade my hub which I'm entitled to. So there no option but to move providers

@virginmedia Could you just send me a number or a link to cancel the contract. Obviously you just want our money but not provide the services we pay for

@Tinabailey4 Christina, you will get a response. It may not be instant, but you will get a response. ^LS

@virginmedia Ok let's try the forums to see if we get ignored there too

@Tinabailey4 I am sorry you feel the way you do Christina. We do not have access to access to accounts on this platform. My colleagues on the forum staff do. ^LS

@virginmedia Will the forums send me a hub or get a response from you?

@Tinabailey4 I am really sorry Christina. Due to the technical nature of your query it would be best to post on our community help forums here: virg.in/VMforums . If the community are unable to help resolve the issue, a member of the team will be along to help. ^LS

Hi @virginmedia even though you have twice assured me I would be getting a reply from the technical support we have now have this on our messages. We have no WiFi again. How do we get this ongoing issue resolved if you don't respond!!!!

Quite frankly your customer service is horrendous. Its apparent you have no intention of trying to resolve the issue which would be allowing me to upgrade my hub which I'm entitled to. Do I guess there no option but to move providers

@virginmedia Been two hours since the claim was made being transferred to the technical team. Still have no WiFi what do you now suggest we do?

@Tinabailey4 Hi @Tinabailey4 , I am sorry to hear you're unable to get through to our customer services teams. Usually the best time to do this is as close to 8:00am as conveniently possible. But I am also confident that your text messages will receive a response. ^LS

@virginmedia is there any chance of anyone actually replying to repeated referrals to the technical team over the Internet issues. Or am I'm just expecting too much???

@virginmedia I guess you are not as committed to helping people work from home and I guess home schooling won't be happening

@virginmedia As of yet no response from the technical team. Its clear its an hub issue when I tried to connect via your app it sent me to upgrades which apparently there an "oops there is a problem". We wouldn't even need an engineer just the hub.

@virginmedia We have had a reply unfortunately we have been put through to the technical team again. Does this department actually exist as they never answer. If I took as long to pay my direct debit you would be threatening me with action!

@virginmedia Well we were told by yourselves yesterday a reply within 4 hours - 18 hours later still waiting so forgive me for not sharing your optimism