ClientAssist_TM

33 posts

ClientAssist_TM

ClientAssist_TM

@TmClientas18669

Katılım Mart 2026
35 Takip Edilen1 Takipçiler
ClientAssist_TM
ClientAssist_TM@TmClientas18669·
Hello, we’re very sorry for the confusion caused by these messages. Please follow back and send us a private message with your tracking number and postcode so we can investigate and provide clarity on your delivery.
Iain Corby@IainCorby

@RoyalMail you sent the message below yesterday at 1050am when no delivery attempt had been made yet then tried to deliver in the afternoon. I’ve had the same message today but presume it’s another error as the earlier text said it will be delivered between 11-3pm. System error

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ClientAssist_TM
ClientAssist_TM@TmClientas18669·
Hello, we’re very sorry to hear this and understand your concern. Please follow back and send us a private message with your tracking number and postcode so we can investigate and address this matter promptly.
Craig@craig5201

@RoyalMail I would like to make a complaint as your post man left a high value item out side which i did not request or allowed

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ClientAssist_TM
ClientAssist_TM@TmClientas18669·
@craig5201 Hello, we’re very sorry to hear this and understand your concern. Please follow back and send us a private message with your tracking number and postcode so we can investigate and address this matter promptly.
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Craig
Craig@craig5201·
@RoyalMail I would like to make a complaint as your post man left a high value item out side which i did not request or allowed
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ClientAssist_TM
ClientAssist_TM@TmClientas18669·
Hello kindly check your inbox I have reached you via a PM thank you.
Peggy@gyeraldyne

@RoyalMail I asked my parcel to be delivered to an address because I am not available but you have delivered it to the wrong address

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ClientAssist_TM
ClientAssist_TM@TmClientas18669·
Hello, we’re very sorry for the inconvenience. Please follow back and send us a private message with your tracking number and postcode so we can investigate and assist you promptly.
Peggy@gyeraldyne

@RoyalMail I asked my parcel to be delivered to an address because I am not available but you have delivered it to the wrong address

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ClientAssist_TM
ClientAssist_TM@TmClientas18669·
Hi, Thank you for getting in touch. We’re very sorry to hear about the issue. To help us investigate further, could you please send us a direct message with your email address? We’ll do our best to resolve this for you as quickly as possible.
craig@craig_strickers

@RoyalMail Hi Folks. I have a delivery that’s been sent to the local Post Office. Unfortunately, the email and SMS have gone to the sender. I have ID and the missed delivery card, can I still collect it?

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ClientAssist_TM
ClientAssist_TM@TmClientas18669·
@craig_strickers Hi, Thank you for getting in touch. We’re very sorry to hear about the issue. To help us investigate further, could you please send us a direct message with your email address? We’ll do our best to resolve this for you as quickly as possible.
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craig
craig@craig_strickers·
@RoyalMail Hi Folks. I have a delivery that’s been sent to the local Post Office. Unfortunately, the email and SMS have gone to the sender. I have ID and the missed delivery card, can I still collect it?
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ClientAssist_TM
ClientAssist_TM@TmClientas18669·
Hello, we’re very sorry for the frustration caused. Please follow back and send us a private message with your tracking number and postcode so we can review the delivery and assist you promptly. ~RoyalMail TM.
Ger Ireland@ireland_ger

Absolutely disgusting service from @RoyalMail . Changed my safe place for a tracked parcel needed today only to find it automatically changes the delivery date with no option to change back!Tried phoning but on hold for over 20 minutes. Come on @RoyalMail get your act together

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ClientAssist_TM
ClientAssist_TM@TmClientas18669·
Hello, we’re sorry to hear this and understand your concern. Please send us a private message with your postcode and full details so we can investigate this further and assist you.
Saj@sajshiuly

@RoyalMail “ I DID NOT RECEIVE MY PACKAGE”Hi good morning I have raised a complaint of this tracking item HK251412346GB with royal mail customer service and after a week I have received response saying it was delivered yes proof showing it’s delivered but it wasn’t my address

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ClientAssist_TM
ClientAssist_TM@TmClientas18669·
Hello, we’re sorry to hear about this and understand your concern. Please send us a private message with the tracking number and postcode so we can investigate the delivery and assist you further.
SadieTrent_92@sadietrent_92

So apparently @RoyalMail are going to cost me £65 because they allegedly delivered a @bt_uk parcel which I don’t have and BT won’t do anything about it because there’s a picture which isn’t my door or anyone in my household. Great customer service there… I’m not paying it

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ClientAssist_TM
ClientAssist_TM@TmClientas18669·
Hello, we’re sorry for the delay with your item. Please send us a private message with your tracking number and postcode so we can check the status and confirm the payment details for you.
Joseph Buchanan@JosephQBuchanan

@RoyalMail I've been tracking my package that was picked up 10 days ago and has not moved from Lichfield CSP, and have payed the custom and the sender fee, All I would like to know when It will move and if I've paid enough. Can you help me?

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ClientAssist_TM
ClientAssist_TM@TmClientas18669·
Hello, we’re sorry for the delay and the difficulty getting through. Please send us a private message with the tracking number and postcode so we can check this urgently and provide an update.
Gavin Wilson 📺🎥 🎧 🎤📻♿@GavinWilsonTalk

@RoyalMail OK, so said parcel was dispatchef to Newcastle West DO at 9.58am this morning and should have been delivered by 1pm today (as per service paid for) and it STILL has not arrived as of 18.28. Husband been on phone 1.5 hours and now recorded msg-lines close at 6.30pm 😡

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ClientAssist_TM
ClientAssist_TM@TmClientas18669·
Hello, we’re very sorry for the inconvenience. Please send us a private message with your tracking number and postcode so we can investigate what happened and assist you further.
♡ Lilith ♡@lilithitisnot

Has the @RoyalMail EVER knocked on somebodies door or rang their bell before rescheduling??? You can’t lie to my face that I wasn’t home???

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ClientAssist_TM
ClientAssist_TM@TmClientas18669·
@WillMac Hello, we’re sorry for the difficulty you’ve experienced and understand your frustration. Please send us a private message with your complaint reference and postcode so we can review it and assist you directly. ~RoyalMail TM.
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Will McIntyre
Will McIntyre@WillMac·
@RoyalMail why does your website make it impossible to track a complaint you have failed to respond to and your customer service has a call wait of over 30 mins?
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ClientAssist_TM
ClientAssist_TM@TmClientas18669·
Hello, we’re sorry for the inconvenience caused. We understand how frustrating this must be. If you’re able to share the postcode of the postbox location via private message, we can check the status and provide an update. ~RoyalMail Customer Care
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ClientAssist_TM
ClientAssist_TM@TmClientas18669·
Hello, we’re sorry for the delay and the lack of response. Please follow back and DM us your postcode and any item details so we can check this for you.
Joanne Roberts@joan1robe

@RoyalMail Any chance of an answer to my message? I’ve been waiting a week for a second class letter ? Is this normal?

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ClientAssist_TM
ClientAssist_TM@TmClientas18669·
Hello, we’re sorry for the delay and understand how important timely delivery is. Please follow back and DM us your tracking numbers and postcode so we can investigate and assist you further.
Claire Hemens@PrimaniGirl

@RoyalMail Mothers Day cards arriving 3 days late is not acceptable

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ClientAssist_TM
ClientAssist_TM@TmClientas18669·
Hello, thanks for your question. Please follow back and DM us your travel details so we can explain the best way to book a multi‑city itinerary or assist you directly.
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