T-Mobile Help

@RenovatioLucis Please meet me back in DM so I can address any other concerns you have right away and help with getting your new phone set up. ^MikeA

@TMobileHelp @VeliOnurKILIC @TMobile Who is this? First time to the party? Solution??!!? Pardon me?!!? Tmo refused to further troubleshoot & made me buy a phone as a last ditch effort & MAYBE fix Tmo provisioning. But ye- this will still need more investigating. I haven’t even set up the new phone yet

@RenovatioLucis I am happy to address any questions or concerns you have about your concerns in DM. Please send us a direct message and let us know how we can help once you’re new device is set up. ^AlexisG

@jbourne_78 Hi, please use these steps to DM me: help.twitter.com/en/using-twitt…, I will meet you there to quickly work of a fix for your internet issues. ^MikeA

@TMobileHelp I’m in northern Utah and my speeds have been in the single digits and teens today.

TMOBILE WiFi is so fckn trash! They need to just give it up.

@jbourne_78 I can check into these slower speeds for you. Please send over a DM so I can grab your location and review the service to get this resolved quickly. ^JamieE

@TMobile The WiFi service today has been exceptionally slow. What is the problem? I have changed. The router is pointed in the same direction as always but it has been unbearable.

@Overrated__Jay You can DM us with the steps here, Jay: help.x.com/en/using-x/dir…. I look forward to hearing from you. ^AlexisG

@TMobileHelp Won't let me DM

@TMobile fix your stupid plans or train your employees better. I'm out ✌🏻

@jbourne_78 Send me a DM with your location and what’s happening. I’ll look into this internet issue right away to get this fixed so you won't have to go. ^JamieE

@drunk_textn Agreed. @TMobile You’re internet service is not good. Cancelling.

@MicDropLunos I'm committed to keeping you as a customer Mikey. Please DM me so I can find you a solution regarding your glasses. ^DuncanW

@TMobileHelp I’m ready to cancel! Purchased @Meta @ray_ban glasses then 5 days later they start a promotion cutting 15% off the cost. I call to have this made right and they said I have to return them and pay a restocking fee to do so. Worst carrier.

@GoMoggle Thank you for reaching out in DM, you are not following us so we are unable to reply. Can you please follow us here on X and send us another DM once you have done that so we can assist you? ^AlexisG

Strange day at T Mobile. Got us on new plan with trade in promotion. Transferred data to new phones, then said we can't get plan b/c their own worker made a mistake, and that we must return phones + pay $100 restocking fee. And it only took us a whole day. @TMobile @TMobileHelp

@SoulSwizzle I can look into this deeper and help with a solution. DM me so I can promptly help out. ^NevinB

@TMobileHelp Would ya look at this? Install a new game?!! Why!!! I SAID NO @TMobile

Don't get @TMobile shit had been stupid since they took over for US Cellular. More spam calls. Getting notifications to install random games. Forced to set up voicemail. Bullshit. Can't wait to change providers.

@SoulSwizzle I want you to have complete control of your phone. You can disable AppManager by following the steps here: t-mobile.com/support/plans-… and if you DM me I can review all options to prevent unwanted calls. ^DuncanW

@showbiz411 Let's make sure you are getting assistance. Send a DM with some details on what's going on and I'll quickly get started on a solution. ^JamieE

Can't say @TMobileHelp doesn't have a sense of humor. While they shine you on, onhold, they play Will it Go Round in Circles, and 100 Days, 100 Nights,

@GoMoggle Let’s quickly get to the bottom of what’s going on with this plan and trade‑in promo. Please send a DM so I can grab a few more details and work on a full solution. ^JamieE

@GerryPo Thank you for sending me a DM, Gerry. I see it on our side, and will be responding promptly with next steps, so we can collaborate on a complete solution. ^PatrickU

@TMobileHelp No response to DM. Can't authenticate text lomit reached?

@TMobileHelp need to remove shortcode block on my account. Text to 58369 results in service unavailable msg on my Samsung s24

@Willadean123 I am here to help with your billing questions Jerrie. Please send me a DM, so I can securely review your account and start working on a solution. ^PatrickU

@TMobile @TMobileHelp @MikeSievert I want to know how much I owe and when

A message from our CEO, @mikesievert. t-mobile.com/news/we-stand-… #BlackLivesMatter

@Willadean123 I can help with your balance concerns, Jerri. DM me so I can quickly assist you. ^NevinB

@mtvbrooke I'm here to help. Please DM me so I can quickly get you some answers Brooke. ^DuncanW

@TMobileHelp hello I have a question

@TravisBOUND Travis, I will urgently review the migration issues you described. Please DM me so I can securely review your account and take next steps to get a solution. ^MikeA

Hey @TMobile @TMobileHelp , I don’t think you could have bungled US Cellular migration any worse. No warning it was happening, phones that couldn’t connect to data network, horrendous internet connection & speed. 22 year US Cellular customer, likely leaving for ATT if no improvement fast.