T-Mobile Help

@Xayrulloxoja I can help with your plan and make sure you’re getting a quick solution, Khayrulla. Meet me in DM with a few details on what’s going on. ^JamieE

@TMobileHelp Hi! I need help with a legacy plan limit. Can you please send me a DM so we can chat? Thanks

@nawfsidedondada That's not the experience we want for you to have with our service. Please DM me so I can quickly help out. ^NevinB

@TMobile sorry ass service

@CdoodF25313 I see your DM and we will respond shortly and help to provide a full solution as quickly as possible. Thank you. ^AlexisG

@TMobileHelp Hey another DM waiting, probably be the last one. Having to reach out once a day is a bit of a hassle.

@TMobileHelp DM'd a few questions with no response yet. Wondering if I needed to @ you guys before starting a conversation chain. Thanks in advance.

@leahvallee Leah, we're committed to helping you find a solution and are available in DM if you change your mind. ^SharonB

@TMobileHelp No I'm not going to DM again. I did that several times with and nothing is fixed because you guys don't want to fix it. You can tell me a loan approval is calling for the 4th time that same day but you can't block that call from getting through, I call bullshit.

Like a weight just lifted. Get a phone on us with a new line and $0 down.

If you’re using the X app, tap the chat bubble in the lower right corner, then open the T‑Mobile Help conversation. I’ve already sent you a DM. If X is still giving you trouble, you can reach us in PM on our T-Mobile Facebook page or call our customer care team at 1‑800‑937‑8997. ^JamieE

@TMobileHelp What am I suppose to do???? There is no way to DM on this site!!!!

@TMobileHelp My bill went up $173.00 this month and no one is giving me an explanation that makes any sense. I am on a fixed income retired. Customer 9 1/2 years ready to leave you. PLEASE HELP!!!

@JoseOcana1992 I see that we have replied to your DM and we will meet you there to ensure you are taken care of. ^KenS

@TMobileHelp I messaged you back and didn’t heard anything…

@TMobile @TMobileHelp I’ve spent over an hour on the phone regarding incorrect charges that were already paid. While waiting to be transferred to a supervisor, the call was disconnected. Requesting immediate escalation and resolution.

@leahvallee We are always working on preventing spam calls, and I will ensure you are set up to block as much as possible Leah. Let's meet in DM so I can get a few more details and get this resolved quickly. ^KenS

@TMobile Don't do that. I have T-Mobile and I'm looking to switch. They absolutely refuse to do anything about spam calls, and I get anywhere from 3-5 a day offering me a loan.

@KorolNancy We are calling you now and look forward to speaking with you. ^NevinB

@TMobileHelp Are you calling ?

@TMobileHelp Help

@KorolNancy Please delete your number from your post as this is in public and we care about your security. Reply to our DM instead so we can securely assist you promptly. ^NevinB

@KorolNancy We previously sent you a message in DM, Nancy. Please let us know in DM the best number to reach you at so we can call you as soon as possible. ^NevinB

@TMobileHelp You can call now

@BrianNg7037031 I will make sure that you get the help you need with your port Brian. Meet me in DM so I can get what I need to resolve this quickly. ^KenS

@TMobileHelp what’s the direct number to the porting department / number transfer department?

@KarimAquilSabur I can help with your bill and any concerns you may have, Karim. Please reach us in DM with the details, and we'll step in to help.^SusanaD

@TMobileHelp I need to speak to someone about my bill

@JohnRShirley I've sent over a DM, so we can quickly get this fixed, John. You can also opt out of email here: t-mobile.com/privacy-center…. ^SusanaD

@TMobileHelp Bullshit. I am an extant TMobile customer, I just have no relation to xx0579. And this is the 2nd time this has happened.

Hey, @TMobile, the last time you sent someone else's bill, it took 4 years for you to knock that shit off. Please stop. #fail #customer"care"

@showbiz411 I sent you a DM so that way you can meet me there so I can get all the details needed to get you taken care of. ^KenS

@TMobileHelp Not giving me a dm opportunity

@TMobileHelp hi there. still getting plan for old bill, never got refund

@JohnRShirley Thank you for letting us know, and I will ensure this is resolved quickly, John. Meet me in DM so I can gather what I need to get started. ^KenS

The last time @TMobile was sending me someone else's bill, it was a store in TX not doing their job. Whose fault is it this time?

@TeslaTim2 Hi Tim, I can help with your T-Mobile account. DM me the details, and I'll get you taken care of without further delay. ^SusanaD

Holy fuck @TMobile I've been 4th in line ( next person since I walked it) and its been over an hour. HIRE MORE PEOPLE for you Mt Shasta Mall Redding Ca Office. Old people need 3x more time being helped than the younger crowd. 🤯👈

@JohnRShirley While in DM, I can securely gather your email address and remove this from our system, John. I can get a solution in place for you. Please meet me there, so we can get this done for you. ^SusanaD

@TMobileHelp The solution would be for your company to stop emailing me other people's bills. Clearly both that acct # and credit card are not mine. Knock it off.

@JohnRShirley I can get this fixed for you, John. Meet me in DM and I'll get a solution in place. ^SusanaD

@TMobileHelp No, Sharon. Stop sending me other people's bills. Full stop.

@WaltStine7171 I will be giving you another callback now to assist you. Please be sure to delete or edit your posts containing your personal information for security. ^NevinB

@TMobile why does any part to any device link and power another as upgrades ?? Signal codes links from any system to a destination point as routes and links to systems.