T-Mobile Help

@evacranford I’m glad you connected with us about this, and I’d be happy to take a closer look. To protect your privacy and securely review the account details, please send me a DM with your contact information when you have a moment. ^MikeA

@TMobileHelp incredibly disappointed to wait on hold for 45 minutes to be told since I don’t remember my PIN from 3 years ago that I can’t cancel my acct I didn’t know still existed. Absolutely deplorable.

@CBjmyc I’m glad you connected with us about this, and I’d be happy to take a closer look. To protect your privacy and securely review the account details, please send me a DM with your contact information when you have a moment. ^MikeA

@TMobileHelp I returned my internet equipment, got an email that it was received and processed, but just received notice that I have a new bill for unreturned equipment???

@BrotherNova I’m glad you connected with us about this, and I’d be happy to take a closer look. To protect your privacy and securely review the account details, please send me a DM with your contact information when you have a moment. ^MikeA

how my phone never works right in my dreams @TMobile ?

@houck3 Thanks for bringing this to our attention. I’d be happy to take a closer look and help however I can. Since this is a public space and we want to keep your information secure, please send me a DM with your contact info and I’ll continue working with you there. ^MikeA

Just a friendly reminder these people will rob you blind! Adding additional lines inshore unbeknownst to the person so their employees can pad their commissions. Then they make you pay and pay while they “investigate it”… @TMobile is shady from top to bottom!

Watch out when you go into @TMobile , they like to rip people off by secretly adding new lines to inflate your bill and their pockets then take weeks to resolve and force people to pay the overages. Avoid T-Mobile at all costs.

@VortexZone7779 Hi, we’ve already sent you a DM to continue this conversation privately. Please check your messages so we can get this taken care of for you. ^MikeA

@TMobileBusiness I meant scanned not scammed. I’m tired of hearing all the excuses and 3 different stories now, I either want the credit to the card or the account! It’s almost been 30 days now!

11 U.S. cities. Millions of devices. One network ranked #1 across every world's soccer tournament host market. Same one your business runs on every day. t-mo.co/4uYOJBE

@AllDaveAlways I’m glad you connected with us about this, and I’d be happy to take a closer look. To protect your privacy and securely review the account details, please send me a DM with your contact information when you have a moment. ^MikeA

@TMobileHelp your mobile website is awful. Been trying to check my phone compatibility but can’t due to your unusable site. Can you tell me if iPhone 12 mini is compatible. Bad 1st impression of T-Mobile

@VortexZone7779 @TMobileBusiness @MLB @TMobile I appreciate you reaching out and sharing your experience with us. I’d like the opportunity to look into this further for you. To help protect your privacy and securely review the account details, please send me a DM with your contact info and we’ll go from there. ^MikeA

They need to stop allowing orders on their business website! Ordered an iPad Pro and completely paid for it total over $1,600 June 13th not a payment plan… never received it, been told a refund would be applied to the card on 3 different dates now and still haven’t got it back. Now I guess I will have to report it to the credit card company!

The best experiences at @MLB All-Star week rely on a network built to keep people, systems and operations connected. @TMobile is helping power the Automated Ball-Strike Challenge System, new 5G camera views, and SuperMobile for MLB operations teams behind the scenes. secure.t-mobile.com/lSXl91poC4b

@VortexZone7779 @TMobileBusiness I’m glad you connected with us about this, and I’d be happy to take a closer look. To protect your privacy and securely review the account details, please send me a DM with your contact information when you have a moment. ^MikeA

I guess I spoke to soon, still haven’t got my refund on an iPad Pro, over $1,600 on credit card, never received the product, have proof it was a scam turns to warehouse June 19th… I never even got possession of it. Getting very frustrated! DO NOT ORDER anything on their business website!

@TheBryceIsRite_ I’m glad you connected with us about this, and I’d be happy to take a closer look. To protect your privacy and securely review the account details, please send me a DM with your contact information when you have a moment. ^MikeA

@PokemonGoApp @TMobile not working at all for the last 39 minutes of to death fucking sucks!!!!

@thegoofybish I’m glad you connected with us about this, and I’d be happy to take a closer look. To protect your privacy and securely review the account details, please send me a DM with your contact information when you have a moment. ^CameronN

@TMobileHelp hi Tmobile team, need to speak to someone real quick

@Lisabuff5 Thanks for taking the time to bring this up. I’d like to help review what’s going on and work toward a resolution with you. Since we never want your personal information shared publicly, please send me a DM with your contact info and I’ll pick things up there. ^CameronN

@TMobileHelp hi can you help me with the t life app

@jzone90 Hi, we’ve already sent you a DM to continue this conversation privately. Please check your messages so we can get this taken care of for you. ^NevinB

@TMobileHelp @SriniGopalan Right here you said you can’t help me.

Wow. @SriniGopalan has cut rural buildout funding and it's resulted in rural site buildout delays of 1-3 years. Lovely. Rural getting shafted again by corporate greed and corruption.

@kennedydana Thanks for taking the time to bring this up. I’d like to help review what’s going on and work toward a resolution with you. Since we never want your personal information shared publicly, please send me a DM with your contact info and I’ll pick things up there. ^CameronN

@Apple my less than 1 year phone won’t charge. We have done everything to fix it. 3 stores @TMobileHelp @BestBuy and going round and round in circles. Everyone sends us somewhere else. Who can help? It is under warranty with Apple and T-Mobile. Come on customer service.

@betsy_bitsy I appreciate you reaching out and sharing your experience with us. I’d like the opportunity to look into this further for you. To help protect your privacy and securely review the account details, please send me a DM with your contact info and we’ll go from there. ^NevinB

iPhones are a joke. Mine overheats as soon as I take video or edit photos or go off WiFi . @AppleSupport says its bcuz I use it too much. BS. Every previous 1 handled me using it 4 work. My teenager- same issue. @TMobile replaces hers. Mines only 6 months old so stuck w/ it.

@jzone90 I appreciate you reaching out and sharing your experience with us. I’d like the opportunity to look into this further for you. To help protect your privacy and securely review the account details, please send me a DM with your contact info and we’ll go from there. ^MikeA

@TMobileHelp @SriniGopalan I tried that and you all told me you’re not supposed to do tickets as much. Then did the ticket to the wrong department twice, after making me drive around testing for you

@jzone90 I’m glad you connected with us about this, and I’d be happy to take a closer look. To protect your privacy and securely review the account details, please send me a DM with your contact information when you have a moment. ^MikeA

@SriniGopalan @Flyordie209 @TMobileHelp Feels like your towers are congested as service has gotten much worse in the past 6 months since the US Cellular customers all started coming over. Tried to do ticket, but T-Mobile help isn’t supposed to do tickets as much.

@mytechadviser I appreciate you reaching out and sharing your experience with us. I’d like the opportunity to look into this further for you. To help protect your privacy and securely review the account details, please send me a DM with your contact info and we’ll go from there. ^NevinB

Really disappointing to see @Tmobile break promises made by supervisors. What happened to ethics under @SriniGopalan & @JonFreier leadership. Ethics & Integrity came first before Sprint Merger. Promises to customers were always kept. Not so much anymore 😔😡

@dvaeg Thanks for bringing this to our attention. I’d be happy to take a closer look and help however I can. Since this is a public space and we want to keep your information secure, please send me a DM with your contact info and I’ll continue working with you there. ^CameronN

Hey @TMobile why has my signal degraded so much in my house this year??

@SM810_ I’m really glad you reached out and brought this to our attention. I’d be happy to help take a closer look into what’s going on. To make sure your information stays protected, please send me a DM with your contact details and we’ll continue there. ^KenS

@TMobile make it make sense 😭 it’s been the same error message all month

@mpineofficial Thanks for bringing this to our attention. I’d be happy to take a closer look and help however I can. Since this is a public space and we want to keep your information secure, please send me a DM with your contact info and I’ll continue working with you there. ^NevinB

@TMobileHelp Greetings T Mobile, I love T Mobile. I may have found an error, not sure. My equipment balance was $68 before you charged the $95 or so for this month. The main balance was about negative $550 before this months. The balance is now about negative $450 and the equipment balance didn't move it's still $68. The monthly bill without the equipment balance is about $75. What happened to the other $20 or so? Also, we need to look at the past 4 months because this may have happened during previous months and we didn't realize until now. Please help. Thank you. Mark Pine