T-Mobile Help

@mrlavarierealty Thank you for flagging this. I definitely want to help get this sorted out for you. For privacy and security purposes, please send me a DM with your contact information so I can take a closer look into the account details privately. ^DuncanW

@TMobileHelp My account was not canceled on May 26. My business plan agreement has never had any device on a payment plan/agreement attached so I asked for same day cancellation and have had back to back bills. Your fraud deparyment is apparently no longer reacheachable too.

@oluoch28304 Thanks for bringing this to our attention. I’d be happy to take a closer look and help however I can. Since this is a public space and we want to keep your information secure, please send me a DM with your contact info and I’ll continue working with you there. ^SharonB

@TMobileHelp who do I talk to about being overcharged for 2 years, and charged again after transferring what I thought was my only line out, only to discover a hidden line on my account that I have been paying for the whole time

@Ny_K_Midas Hi, we’ve already sent you a DM to continue this conversation privately. Please check your messages so we can get this taken care of for you. ^AlexisG

@TMobileHelp I did it got me nowhere

@TMobileHelp help I have been complaining for 4 months now about the lack of service and calls I’m not receiving. On July 4th I lost my god child and couldn’t get the call and now trying to cancel service I can’t even call them without doing the most to get service

I completely understand why you’d be frustrated, and I appreciate you bringing this to our attention. I’d really like the opportunity to help turn this experience around. Since this is a public space, please send me a DM with your contact info so I can review things more closely while also keeping your information secure. ^AlexisG

@TMobileHelp Please turn my phone off. Now I been on a call w them for mad long and I lost service before they were able to terminate service at this point I need yall to pay me

@Ny_K_Midas To DM us, tap the bubble icon at the bottom of your screen, then tap the compose icon and search for @TMobileHelp to start a private conversation. ^AlexisG

@TMobileHelp Bs I’m on the app talking to them and look

@GiocondaKe23882 Thanks for taking the time to bring this up. I’d like to help review what’s going on and work toward a resolution with you. Since we never want your personal information shared publicly, please send me a DM with your contact info and I’ll pick things up there.

@MikeSievert @irodriguezseda @TMobile I emailed Mr. Sievert and haven’t gotten a response yet. But unfortunately looking at this thread and all the unsatisfied customers I guess it’s going to be a long time if even I receive a response.

🙏🙏 thank you Omar. We have lots to do. I’m on your team.

@GiocondaKe23882 Thanks for bringing this to our attention. I’d be happy to take a closer look and help however I can. Since this is a public space and we want to keep your information secure, please send me a DM with your contact info and I’ll continue working with you there. ^KenS

@Ragcha Thanks for taking the time to bring this up. I’d like to help review what’s going on and work toward a resolution with you. Since we never want your personal information shared publicly, please send me a DM with your contact info and I’ll pick things up there. ^IsaacB

Can confirm that Srini Gopalan does not know what the f*** he is doing. @TMobile is now terrible. Home internet not working any more and customer service takes two hours to tell you they can’t help you. Seems like he should have been included in the first round of layoffs. geekwire.com/2026/more-layo…

@NettaJxn Thanks for bringing this to our attention. I’d be happy to take a closer look and help however I can. Since this is a public space and we want to keep your information secure, please send me a DM with your contact info and I’ll continue working with you there. ^IsaacB

@TMobile how the fuck am I supposed to pay my phone bill if neither the app nor the desktop website won’t let me??

@BreaksPalmetto Thanks for taking the time to bring this up. I'd like to help review what's going on and work toward a resolution with you. Since we never want your personal information shared publicly, please send me a DM with your contact info and I'll pick things up there. ^DuncanW

@TMobile @TMobileHelp What’s keeping me from switching to @Visible by @Verizon @VerizonSupport ?!? I can get 2 iPhones and a Smart watch on their best plan for $100/mo….where TMobile is currently charging me $176/mo and it’s about to go up to over $200/mo with your new plans.

@MarionOtt10 Thanks for taking the time to bring this up. I’d like to help review what’s going on and work toward a resolution with you. Since we never want your personal information shared publicly, please send me a DM with your contact info and I’ll pick things up there. ^IsaacB

@TMobileHelp you're screwing up t mobile Tuesday again

@Kazoo_Madness I appreciate you reaching out and sharing your experience with us. I’d like the opportunity to look into this further for you. To help protect your privacy and securely review the account details, please send me a DM with your contact info and we’ll go from there. ^DuncanW

Hey @TMobile why is it that after you acquired US Cellular, the service is worse? I had way better coverage and consistent services readily available

@NKousaleos I’m glad you connected with us about this, and I’d be happy to take a closer look. To protect your privacy and securely review the account details, please send me a DM with your contact information when you have a moment. ^KenS

@TMobileHelp is this service active? I need help addressing a major issue with my bill. Thnx.

@amy_partirish Thanks for bringing this to our attention. I’d be happy to take a closer look and help however I can. Since this is a public space and we want to keep your information secure, please send me a DM with your contact info and I’ll continue working with you there. ^IsaacB

@TMobile this is cute and all just sucks have to go into store for things like this. It’s not fair for the ones that don’t have rides. 😭y’all should have an option for the ones that can’t get into the stores for things like this

@KolaventyaMy I completely understand your concern here, and I’d like to help however I can. Since we want to make sure your personal information remains protected, please send me a DM with your contact details so I can take a closer look into this privately. ^DuncanW

@TMobileHelp Turns out. They can give me a watch in store. FINALLY. But they never canceled my old watch lines. And when I complained last month. They can't give me a refund.

Be me. Sign up for @TMobile in October of last year. Order a watch cause it was cool. November, never get watch and they cancel it. Give you other issues with help. Finally in January of this year you contact @TMobileHelp and they say sorry and proceed to screw you over.

@KolaventyaMy Thank you for flagging this. I definitely want to help get this sorted out for you. For privacy and security purposes, please send me a DM with your contact information so I can take a closer look into the account details privately. ^DuncanW

Best part is. They make you 2 brand new lines. Get you a new watch. Never comes in. Do an investigation that lasts til March. Say you are screwed, so go in store for help, @TMobileHelp can't do anything. Go to the store. They cancel the order, but never the lines.

@KolaventyaMy I appreciate you reaching out and sharing your experience with us. I’d like the opportunity to look into this further for you. To help protect your privacy and securely review the account details, please send me a DM with your contact info and we’ll go from ther ^IsaacB

@Rahglizz Thanks for bringing this to our attention. I’d be happy to take a closer look and help however I can. Since this is a public space and we want to keep your information secure, please send me a DM with your contact info and I’ll continue working with you there. ^IsaacB

@TMobile this price hike is way above my pay and i definitely can not pay it off, tried contacting, to at least settle a difrent pay, but no use. help me please.

@Snapper717NY It looks like your DM settings may be blocking our message. Go to Settings → Privacy and Safety → Direct Messages and enable ‘Allow message requests from everyone. ^KenS

@TMobileHelp hi. Is this considered a DM?