Toast

@BankCardTech Updates have been shared regularly on our status page throughout the duration of the outage:status.toasttab.com

🍞🔥 Major Toast POS outage all day—and it’s still not fixed during dinner rush. Servers scrambling. Guests waiting. Credit cards offline. This isn’t just downtime—it’s lost revenue and chaos. Hey @ToastTab, we need answers. 👇 #ToastPOS #AWSOutage #RestaurantTech #ServiceDown

@LynnBar91305938 Status update page: status.toasttab.com

@ToastTab @ToastTab still no answer? Your system has been down for over 12 hours and small businesses trusted you.

@ToastTab Any update on when your system will be back up? We cannot pull any reports from your system and today is Payroll processing day!

@GQ_esq Hi, thanks for reaching out! Please send us a private message with your Toast account details, so we can engage the appropriate Toast team to get you the help you need.

@ToastTab need help with an order. I cannot get ahold of my driver and got a cancellation text just now.

@bweatherby28 Hi, thanks for reaching reaching out! Toast doesn't have the ability to refund or fix orders that a restaurant has taken because all funds go directly to the restaurant and not to Toast.

@ToastTab apparently its ok to process a customers payment, take their money, and then not process their order, Chris’ Pizza in Pleasant View, TN said this happen to them frequently, I want my $37 back

“I never see you at the club” — okay? and I never see you in the kitchen when chef calls ‘hands’

It’s here! ✨ New and improved features to make Toast specifically yours – from SMS marketing, to in-app chat support, and so much more. Check out the latest in our Fall Release: bit.ly/4dLJrAY

@STLDanni Hi Danni, We are sorry to hear that you are having a hard time reaching someone to address your account concerns. We have asked our support team to reach out to you asap.

@jmuel0184 Hi @jmuel0184 Could you please DM us a few more details of what you are looking to get help with?

@ToastTab can someone please help me? I've reached out to Elizabeth.lopez@toasttb.com and Tyler.cumella@hello.toasttab.com for a while and have not received an answer to my concerns for help with paying toast customers.

@ChadWar65339549 Hi, thanks for reaching out! You can learn more about becoming a Toast Partner at: pos.toasttab.com/partners If you have already submitted an application, please email partners@toasttab.com for help.

@ToastTab I'm trying to help a local coffeeshop, who uses your service, to learn about your customer referral program to help grow his business. Could you tell me more about it?

@TechJeffE Hi, thanks for reaching out! The restaurant the gift card was purchased from, can look up and resend it for you. Please contact the restaurant directly or visit: toasttakeout.zendesk.com/hc/en-us/artic…

@GYCoMo Hi! The restaurant will be able to help issue the refund. Toast doesn't have the ability to refund or fix orders that a restaurant has taken because payments are deposited to the restaurant directly.

So, @ToastTab - got a big issue. Son ordered food, order processed & charged. Restaurant he ordered from closed (on vacay). He calls Cust. Serv. - refuses to help (not an employee 🙄), won't cancel charges & ends call 🤡. This is how you do business?? 1st time/Last time.

⏳Time is running out! Our limited time offer expires at the end of June, so don't forget to take advantage of $1,500 referrals. It's a win-win; you'll help your restaurant community thrive while earning some extra dough. Terms apply. Refer a friend today: bit.ly/q2-lto-social

🚀 Big News! For the first time since 2022, you can earn $1,500 cash for each successful referral you make to Toast! From now until the end of June, help your restaurant friends thrive with Toast and pocket some extra 💸 Terms apply. Get started today: lnkd.in/gJacezG5

@QSRguy Thanks for tagging us - we are so sorry that you were not able to easily reach customer support during your launch. Please DM us your account details and we will get the right teams engaged to ensure you are set up for success going forward.

We launched our new brand this weekend. Everything that could go wrong, did. But, that was expected. Luckily it was a lot of friends & family that won’t judge us too harshly. What wasn’t expected was how much harder @ToastTab made EVERYTHING. On top of it all, it was nearly impossible to reach any customer support to help. To all you Toast folks out there- how do you handle problems with it?

@SlevinClare Hi! The restaurant the gift card was purchased from should be able to help you out. They can look up and resend with the correct phone number.

Our restaurant management suite is here. Built to give you more insights into performance, so you can take back control of daily operations — free from the back office. Check out our Spring Release for more new features: bit.ly/3UH64jF

Meet our Marketing Suite. It runs in the background while you focus on your biz, turning first-timers into raving fans. Check out our Spring Release for more new features: bit.ly/3UH64jF

Cheers to everyone who’s already joined us on the road with Spark on Tour! Our next pit stop is in Philly on Monday, June 3 at ONE North Broad. Check out our latest product releases, network with your peers, explore the Toast tech bar, and more. bit.ly/3Uv82lN

Introducing: Digital Storefront Suite. More intelligent web solutions for an incredible online presence. Now on autopilot. Check out our Spring Release for more new features: bit.ly/3UH64jF

Certainly not us! 😉 Join us at the National Restaurant Association Show May 18–21 at Chicago’s McCormick Place – and stop by the Toast booth no. 5814 for an exclusive look at brand-new technology, product demos, and the best swag on the event floor. bit.ly/4dgPSN8