Toll Group

We all have an important role to play to stay safe and healthy. This means maintaining physical distancing, a high level of hygiene and staying home if you’re unwell. Thank you to our teams and communities for all your continued hard work in challenging times.

We’ve created this general guide to inform our customers and stakeholders on the rollover risk associated with freight transported on the road within shipping containers, and how that risk may be managed. View the guide here: tollgroup.com/sites/default/…

@Naresh16114870 Hi, apologies for the inconvenience. The majority of our parcels are being delivered on time, however, some customers may be experiencing delays. our track and trace function is unavailable for the time being. We will be redelivering previously attempted deliveries.

@Toll_Group Hello I recently purchased furniture from ikea 2 weeks ago and still not delivered yet. I contacted them and they said to call Toll. My order number is 166715495. Please I need to know if my order not lost.

Thanks for your patience as we work on restoring IT systems, incl. track & trace - we appreciate it is frustrating. Parcel pick-ups can be booked via details on MyToll. Deliveries are running to schedule for most people and where needed, we're doing all we can to minimise delays.

@aaron_krishna Hi Aaron, apologies for the inconvenience. The majority of our parcels are being delivered on time, however, some customers may be experiencing delays. We will continue to provide regular updates during the disruption to our IT systems on our website.

@LetsGetSkase apologies for the inconvenience, our track and trace function is unavailable for the time being. The majority of our parcels are being delivered on time. However, some customers may be experiencing delays. Please DM us your details

While we work through the reactivation of our IT systems following a ransomware issue this week, customers are now able to book parcel pick-ups via our contact centres. We apologise for any inconvenience caused. Updates and contact centres’ details here: bit.ly/3foYPGt.

@Fliciass Hi Felicia, We're sorry for the inconvenience. Our team is working hard to ensure everyone gets their parcels as we bring our systems back online. Pls DM us shipment no. and contact details so we can log your enquiry with the customer service team.

@Toll_Group Hello ?? A reply would be appreciated.

@Toll_Group Very disappointing service from a long term commercial customer. Requested an overnight delivery, took a week for your team to break this news to us. Spoke to your rep, they replied “What do you want us to do about it?” Rude. Terminating the account. #avoidtollgroup

@insomniaqc Apologies for the inconvenience. The majority of our parcels are being delivered on time, however, some customers may be experiencing delays. Thank you for your understanding. We will continue to provide regular updates during the disruption to our IT systems on our website.

@Gary_Wheelhouse Hi Gary, apologies for the inconvenience. Our track and trace function is unavailable for the time being. We will be redelivering previously attempted deliveries.

@DavidBongiorno Hi David, the majority of our parcels are being delivered on time. However, some customers may be experiencing delays. We thank you for your understanding.

We’ve disabled MyToll as we look into a ransomware issue. We’ve put steps in place to keep things moving through the week. We apologise for the disruption and appreciate your patience.

@Rachaelaugusty1 Hi Rachel, our track and trace function is unavailable for the time being. We apologise for the inconvenience. We will be redelivering previously attempted deliveries.

@Toll_Group My delivery guy didn’t knock on the door and took to depot, they’ve shut down depot deliveries. I can’t get it moved to my nearest collection point, because my toll is down. I can’t even go get it. If youre going to not make it possible to get into my toll reopen depot pickup.

@Ap0calypseLater Hi Ani, our track and trace function is unavailable for the time being. We apologise for the inconvenience. We will be redelivering previously attempted deliveries.

@BenDP_1991 There will be no customer collections on Monday. The teams will re-open on Tuesday 14th April.

@___moonjunwon Apologies for the inconvenience, our website and mytoll are not available at the moment as we perform some scheduled systems updates for the next few hours. Please try again later

@Toll_Group why is your website down...I can't track my stuff and it's frustrating

In order to protect both our people and customers, we are no longer requiring signatures for the majority of our deliveries. #InThisTogether

@UghSoUnoriginal Apologies for the inconvenience, our website and mytoll are not available at the moment as we perform some scheduled systems updates for the next few hours. Please try again later

@Toll_Group Hey Toll, wtf? your website is down, my item due on 8 April is nowhere to be found and there's no tracking available and no means to contact you. I understand there are delays/issues due to COVID, but this is pathetic, don't offer a service you cannot provide!

Whether it be by road, air, sea or rail, we’re keeping things moving across the globe on behalf of our customers and the wider community. Visit our website to keep up-to-date and for our full response to COVID-19 (coronavirus). tollgroup.com/news-and-media…

We’re working with #AusTrustedTrader @Toll_Group & our overseas network to secure critical inputs for 🇦🇺 owned & operated company Med-Con to continue production of surgical face-masks. We’re making sure essential imports continue to help combat the spread of #COVID19.