Topicbox

Some users may have experienced an issue connecting to the Topicbox interface. We've identified and implemented a fix so this should now be resolved for all users.

We can confirm that this issue is now resolved, and all users should be able to access our services without issue.

Some customers are experiencing interrupted access to Topicbox services. We're looking into it.

We believe the issue that was impacting access to the Topicbox web interface has been resolved. No mail has been lost, and we anticipate no further issues.

We believe the issue that was impacting access to the Topicbox web interface has been resolved. We are continuing to monitor the situation.

Some users are experiencing intermittent interrupted access to Topicbox services. We're looking into this.

Some users may have experienced a temporary issue connecting to the Topicbox interface. We've identified the cause and the issue has now been resolved. No mail has been lost.

Some users may have experienced an issue connecting to the Topicbox interface. No mail was lost during this incident. We've identified and implemented a fix so this should now be resolved for all users.

@jeffrey_way @Fastmail @boomyweb Hello! In order to review what may be happening, can you please contact our support team so we can look into this for you? fastmail.com/support

@Fastmail Been a fan of Fastmail for years, but I must say the spam filtering (or lack of) and search is really giving me trouble. It's making me want to switch services.

Access to the Topicbox help pages has been restored.

Customers are not able to access our help pages at the moment. We are investigating the issue.

Our support ticket form is back up. Ticket history and ticket submission via the form are available again, and you can expect to receive any responses we sent to you during this time momentarily. Thanks for your patience!

You can still submit a support ticket by sending an email to support@topicbox.com, however our acknowledgement email with the ticket number & key may be delayed, as will our response to your ticket.

Our support ticket form is down for approximately 30 minutes. Ticket history and ticket submission via the form will be unavailable during this time.

You can still submit a support ticket by sending an email to support@topicbox.com, however our acknowledgement email with the ticket number & key may be delayed, as will our response to your ticket.

Starting Wednesday, December 4, at 10:00 AM EST/15:00 UTC, our support ticket form at topicbox.com/support/ will be down for approximately 30 minutes. Ticket history and ticket submission via the form will be unavailable during this time.

Some users may have experienced an issue connecting to Topicbox due to a DNS network issue. We've identified and implemented a fix so this should now be resolved for all users.

Access to Topicbox has been fully restored. No mail has been lost as a result of this incident, although delivery of some mail was delayed.

This incident has been resolved. No mail has been lost as a result of this incident, although delivery of some mail was delayed. We are continuing to monitor.

Topicbox customers may experience login and sending issues. We have identified the cause and are continuing to work on a fix for this incident.