TrailwaysNY

@nitbart @GHoundBusHelp @GreyhoundBus @Trailways @LostLuggage Thank you for your tweet, Nataliya. We have been made aware that you have been assisted by our Lost and Found team and they are in direct contact with the owner of the lost luggage. Thank you for your patience during the search for this item. -Brynn; Customer Care Specialist

@billymanas As safety is our number one priority, we strongly recommend that you file a formal complaint for proper review of this matter. If you do not plan to follow this recommendation, please tell us the date and time that you took this trip. -Brynn

@TrailwaysNY I’m not going to lodge a formal complaint but, seriously, if the guy is too tired to drive, he shouldn’t. The bus was at full capacity. It could’ve been tragic.

@TrailwaysNY this guy driving the bus to NY can use a little coaching. As a professional truck driver, I can almost guarantee he’s going to be getting into an incident very soon.

@billymanas Thank you for your reply. At your earliest convenience, please complete our online complaint form. Personal contact info will be requested. The link for the form is: trailways.com/contacts/. We look forward to hearing from you. -Brynn

@TrailwaysNY I was on the bus. New Paltz to NY

@PlaceKat The link for the form is: trailways.com/contacts/. We look forward to hearing from you. -Brynn; Customer Care Specialist

@PlaceKat Good afternoon! Thank you for reaching out to us. We are very sorry to read this trip was unsatisfactory. At your earliest convenience, please complete our online complaint form. Personal travel info will be requested to review this matter.

@Cam_CL7 ...The link for the form is: trailways.com/contacts/. We look forward to hearing from you. -Brynn; Customer Care Specialist

@TrailwaysNY do you always make people with service animals sit at the back of the bus? Good thing I'm not blind!

@Cam_CL7 Hello! Thank you for your tweet. We are sorry to learn your travel experience was unpleasant. We apologize. Please complete our online complaint form, in order for this matter to be reviewed. Some personal travel info will be requested...

@jilliob Thank you for contacting us at Trailways. We have spoken to you earlier so we are glad you could get your ticket. Have a great weekend. Sincerely Yours Bonnie Customer Care Specialist

@thoughtsin2type ...This is a safety measure and safety is our top priority. Please be assured that we are doing everything we can to keep both our passengers and employees safe, including following expert guidelines. - Brynn; Customer Care Specialist

@TrailwaysNY folks want to go back to commuting with you but we keep seeing that your drivers aren’t masked. Please enforce the CDC rule for operators and passengers to wear facemasks so we all can stay safe.

@thoughtsin2type Hello Rachaele! Thank you for your tweet. We understand your concern. The first two rows of seats behind the bus driver are blocked from passenger use. This is done to allow the driver the ability to remove their mask and remain distanced...

@6FootHalfling @Trailways The AM bus from Oneonta to Albany has a 2hr and 55 min layover and bus change in Kingston, NY. - Brynn

@6FootHalfling @Trailways Trailways.com is a third-party website that sells tickets for Trailways nationwide and its affiliates. Route information may be unavailable at this time. We apologize for any inconvenience. - Brynn

@6FootHalfling @Trailways Hi! Thank you for your tweet. You are able to see schedules and purchase tickets for this trip on Trailways.com. Please use the following link: trailways.com/?utm_source=in…. -Brynn; Customer Care Specialist

@Upst8Downst8 Hello, We are glad to hear your positive outcome. We try to ensure that our customers feel safe at all times even during a delay of this nature. Best Regards, Schuyler Customer Care Specialist

Here’s a positive thing that happened today. The bus driver on my broken down bus, Mike, apologized profusely on three separate occasions for the two hour delay of the bus. It helped. He was sincere. It made a sucky situation suck a little less. Thanks, Mike. @TrailwaysNY

@ChickeninBlack Good morning. Thank you for your tweet. All passengers travelling on our trips are required to wear a mask for the duration of travel. Please email us, at info@trailways.com, in order to provide more specific info about your travels. Thank you. - Brynn; Customer Care Specialist

@StevenKrainin Hello Steven, At this time we do not know when our service will bring back a bus to Montreal, PQ. Best Regards, Schuyler Customer Care Specialist

@melissaannef Hi Melissa. Thank you for your tweet. We received the email complaint you sent for this trip. You are travelling with Martz Trailways, not TrailwaysNY. We recommend that you contact Martz for assistance. - Brynn; Customer Care Specialist

@georgefontas Hello George. Thank you for your tweet. We received and replied to your email about this complaint last night. You will continue to receive all correspondence through that forum. Thank you for your patience as this matter is reviewed. -Brynn; Customer Care Specialist

@zachary5497 Good morning Zack. Thank you for your tweet. We are very sorry to read that your trip has been unpleasant. Please email us: info@trailways.com, to file a formal complaint about this trip. -Brynn; Customer Care Specialist