Truphone

We were very happy to have our products showcased by our trusted partner, @Truphone, which also used it to provide local #WiFi connectivity to its team!

@benjdotnet Hi Benj, thanks for flagging this up and we're truly sorry to hear that your issue hasn't been resolved yet. Please DM us your case number & we'll look into that for you urgently. Thanks again for your patience.

@Truphone, bought a plan for my son over 2.5 weeks ago and phone calls don't work. Customer service keeps asking for more time for the Technical Team to investigate the issue. This seems wildly slow. Can you help?

@Jotter171 Thanks for getting in touch and we're sorry to hear you've run into an issue. We've followed your account now, so please DM us your email address and we'll investigate this for you asap.

@gm79maxi @TruphoneUK Hi Gordon, thanks for getting in touch and confirming your case number. Our customer service team will look into that for you asap and be in touch directly.

Case number: 01991493 @TruphoneUK @Truphone

@davidstosik Hi David, thanks for flagging this up and we're sorry to hear your partner has run into an issue. Thanks also for confirming your case number - our Customer Service team will look into this for you asap and contact you directly.

(Plan # 9001680755, case number 01979062.)

@Truphone Hi, my partner tried to buy a plan for Canada last week, was charged, but the app keeps saying “no active plans”. We tried emailing support with no success. We’d like to get a refund please. I’ve got a case number too, but no idea how to use it.

@beKR013 Thanks for flagging this up and we're truly sorry to hear that that your issue hasn't been resolved yet. Our customer service team will look into that case number for you urgently and email you directly. Thanks again for your patience.

@guriromtveit Hi Guri, thanks for getting in touch. If you could please DM us your email address, our customer service team will be happy to contact you directly to help.

@Truphone can’t access my case (updates) because I have no idea where to look for it. Can you help here?

@2the50 We don't seem to have received your DM, but thanks for confirming your case number. Our Customer Service team will look into this for you asap.

@Truphone Dm sent to ask. Case number: 01969153

@Truphone this company has failed miserably on customer service. They don’t respond to chat, they don’t answer email and they don’t answer their phone. Avoid! Scam. They sell a service then walk away. Not worth the time or money.

@agolabek Hi Adam, thanks for flagging this up and we're sorry to hear that this hasn't been resolved for you yet. We've followed your account now, so please DM us to confirm your case number and we'll look at this urgently for you.

@7oaquim Hi Joaquim, we're sorry to hear you've run into an issue. We've followed your account now, so you should be able to DM us. Please send us your email address and we'll investigate this for you asap.

@kevinfroud Hi Kevin, we're sorry to hear you've run into an issue. We've followed your account now, so you should be able to DM us. Please send us your email address and we'll look into this for you asap.

@Truphone need help I was setting up my son iwatch and I got the code 6119292 come up what the problem

@SpicyFable Hi Sultan, thanks for your patience over the holiday period and we're sorry to hear you've run into an issue. We've followed your account now, so you should be able to DM us. Please let us know your case number and we'll look at this urgently for you.

@Truphone hi I purchased a regional data package and the phone number didn’t activate. I get no signal bars regardless of the network I connect to. I opened a case but havnt got a reply yet.

@parablade Hi Beket, thank you for your patience over the holiday period and we're sorry to hear you've run into an issue. We've followed your account now, so do please DM us and we'll look into this urgently for you.

@Truphone PLEASE Customer Service! your $69 Europe roaming plan is not working in France and is a serious issue for us. It's been 28hr since you opened a new case (01968722) for us and still nothing heard #seriously?

@chdgr300 Hi Gaurav, we're sorry to hear you've run into an issue. We've followed your account now, so you should be able to DM us. Please let us know your case number and we'll do all we can to make things right.

@markcorran Hi Mark, thanks for your patience over the holiday period and we're sorry to hear you've run into an issue. We've followed your account now, so you should be able to DM us. Please let us know your case number and we'll look at this urgently for you.

@Joe_Harzheim Hi Johannes, we're sorry to hear you've run into an issue. We've followed your account now, so you should be able to DM us. Please send us your email address and we'll do all we can to make things right.

Payment @Truphone not working for weeks now…support not responding. What is going on here?

@pugganoche Thanks Dave, we've followed you and look forward to your DM so that we can resolve this for you.

@benmatthew1234 @dbleroux @MissZoone Hi Ben, we're sorry to hear you've run into an issue. We've followed your account now, so you should be able to DM us. Please send us your email address and we'll do all we can to make things right.

@dbleroux @Truphone @MissZoone Am about ready to give up as I also can’t get any reply and can’t DM you. It’s a payment issue too for a new customer. Not a good look.

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@pugganoche Hi Dave, thanks for getting in touch and we're sorry to hear you've run into a problem. If you could please DM us your email address and case number, we'll be happy to look into this and do all we can to help.