Twilio Support

@gojumpamerica @twilio You're most welcome!

@TwilioHelp @twilio This has been resolved . Thank you .

@TwilioHelp @Twilio Sid AC9c731c84dedce06fa0a8cbfd12728a0f suspended for low balance 25+ hours despite $635 balance. Main business line down. Auto-recharge enabled. API locked. Support tickets ignored. Paying customer losing business every hour. Need urgent escalation. #Twilio

@Drengr_Actual03 Hello there! Thank you for contacting us. Your ticket will be addressed by our support team as soon as possible. Please send us a DM if you need anything additional.

@TwilioHelp @Twilio URGENT: P1 Blocker on Ticket #25749947. n8n trial expires in 4 days. Sole Prop A2P stuck in pending. Legal docs/Privacy Policy on site are 100% compliant. Need manual lead review NOW to avoid total project loss. SID: ACf482209bad7860eeacecdaede1df

@baggeon57280903 Hey there. Sorry to hear about the troubles you're running into. It does appear that your account needs additional manual vetting. We've got a ticket spun up for you and our Trust Teams will be following up via email here shortly

@TwilioHelp My voice calling is disabled (error 10005). Paid account, profile approved. Account SID: AC891a10d3a5f817f53545bfb0a1cb968f Please help.

Great news! Our Engineers have resolved a recent incident affecting inactive accounts being recharged. All related charges have been invalidated. If you have any questions or need help, just reach out to our DMs, we're here for you! bit.ly/478035p

@RenovationFind Upgrading your support plan is always optional for faster support. It's not necessary to upgrade your plan to connect with our support team. I'll share our resource on connecting with our Support team: bit.ly/3C7hYwD , in the meantime please send us a DM for assistance.

@twilio @TwilioHelp Our fully paid account was mistakenly suspended, causing a critical outage for our customers. We shouldn't have to pay a $250 support fee just to report a system bug. Please escalate and let us re-use our service.

@RobertLeeLarson If you DM us that ticket number we can check out the situation and try a different approach.

@twilio Any help you can give outside of email support to get a campaign review complete? It's been a month, too much back and forth, all boxes checked and starting to feel like an AI reviewer is in the middle of all the interaction that it can't reason a screenshot for proof.

@pohjustettu @twilio The incident status.twilio.com/incidents/7wr0… has been resolved and the charges should have been corrected. Please send us a DM if you see differently. 🙇

@RikNieu @twilio Indeed 😑

@twilio is by FAR the scumiest SAAS company I have ever had to deal with They suspended my account years ago for non usage, and now they have started charing me again for it, and still leave it suspended! Anyone else experience this?

@RobStuttaford @twilio You were likely affected by this incident: bit.ly/478035p please DM us your email so that we can make sure that this was resolved. 🙇

@twilio we had an account years ago. I understood the account to be closed and our data removed. This morning I got two notifications saying that our credit card has been billed (2 x $20). When I try to log in, I reach a page saying 'SID ... pending closure'. I can't use your support system because I don't have an active account. The card is expired, but it's disconcerting to be receiving these messages. Please assist in closing this account properly.

@RikNieu @twilio It seems like you were affected by this incident: bit.ly/478035p The incident has been resolved and should have corrected the balance for your account but please DM us your email so that we can make sure.

@markette @twilio We're working on investigating this now. Also for your account safety, we recommend not exposing your account SID as well. We'll DM you shortly.

Who knows what's happening @twilio in that they just billed an expired credit card $2,000 on an account that hasn't been used since the year 2021. Gross error or feeling financial pressures? I don't know because they are not getting back to me.

@JesseGaine46892 We've checked the account and you should be all set now👍 👍

@TwilioHelp My Twilio account is suspended and says to add funds but I added funds an hour ago. Account SID: ACfd986bd9e2632a5fb5288eb8d92d55af

@MrDanack Initial thought - it's possible this is an old recharge trigger. We'd love to investigate this. Could you DM us that email and we'll get to work sorting this out.

@twilio You just tried to charge an old card of mine. I've not used my account for a couple of years, and it is allegedly "Suspended" in the console. Any comment?

@ODee87 @twilio We're happy to help here. Could you send us a DM describing the issue you're having logging in?

@twilio your login service is broken, not way to login.

@itsbiswadeep @twilio We see that our Support team has followed up on this. Please reply to the ticket if you have any additional questions.

@TwilioHelp @twilio We were unable to raise ticket as it was crashing again and again, finally we could. Ticket ID #25695767. Waiting for resolution.

@twilio Getting error purchasing number for Irish Clients even when we have the location's bundle approved for Wicklow for that business. Please Help

@YuriGorzey Hey Yuri, so sorry for the troubles you're running into with being able to upgrade. If you'll DM us a little more about whats going on, we'll do our best to help get you in the right direction.

@EapRules We're checking into this now 👍 and will follow up on your DM shortly.

@the6godfc @twilio You should have received an email from our Support team related to this error page you're seeing. Could you please review your email for an update from our Support team?

@twilio Please I lost my phone for a few months and now this happens, please I need help.

100+ hackers. 26 projects. 1 mission: bridge the gap between AI and humans. 🤖❤️ Still buzzing from the creativity and collaborative energy during International Women’s Day weekend. What a way to celebrate and build an inclusive, accessible future together. To everyone who pitched, laughed, and coded: Keep building! 🚀✨

@JesseGaine46892 We've escalated this for you and sent you a DM.

@TwilioHelp My Twilio account is locked. Account SID: ACfd986bd9e2632a5fb5288eb8d92d55af We responded to the Trust & Safety verification request on March 11 but haven’t received any response at all. Tickets: #25546187, #25627792, #25666844 Could someone please help escalate..