Table4Two!

@GolamDasti63044 Test

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@SangilAlli63373 Hi Allizon, Thank you for contacting Brightspeed! We understand how frustrating the service interruption can be, and we are here to help. Please don’t hesitate to send me a private message and I will make sure to address your concerns with the highest level of care. -

@TwoTable4 I need help with my internet.

@SangilAlli63373 Thank you for providing your information, Jane. I have a great news! Fiber is available in your area. For personalized recommendations, please walk me though on how you and your family uses the internet. -Melissa

@TwoTable4 Last Name & First Name/ Business Name: Jane Lee Service Address: 123 Jane St City: Purple State: AL ZIp Code: 11234 Email Address: None.none@yahoo.com

@TwoTable4 Hello I want to check if my service address is eligible to get internet.

@SangilAlli63373 @SangilAlli63373 Service Inquiry Form Last Name & First Name/ Business Name: Service Address: City: State: ZIp Code: Email Address:

@TwoTable4 Okay.

@SangilAlli63373 Good afternoon, Allizon! Thank you for contacting Brightspeed. We're here to help! To protect your privacy, I'll send you a secure link for service inquiry form. Once completed, we can address your concern with your service inquiry. - Melissa

@SangilAlli63373 I'm glad that I have resolved your concern. For self-help options, you can view your bill and manage your account on our website at brightspeed.com. Is there anything else I can assist you with? - Danica

@TwoTable4 Thanks, thats all. Need to go work. Thank you for your help.

@TwoTable4 Been talking and calling the Customer Care. They can't resolve my concerns about my bill. I need help.

@SangilAlli63373 Based on the date that you have reported the issue until now, that will be 21 days that you were out of service. I have applied a total of $45.50 on your account. -Ceasar

@TwoTable4 Okay, how much is that??

@SangilAlli63373 Thank you for keeping us posted. I have submitted an escalation to our repair team. Here's your reference number; ES485. For the dispatch fee, this is a valid charge and needs to be paid. What we can do is provide a credit for the number of days that you don't have service. -MJ

@TwoTable4 I shouldn't be charged for that!

@SangilAlli63373 Thank you for the additional information. Upon checking on your account, there was a technician appointment on 08/01 regarding your internet issue. In addition, the technician left a note that the customer was not in the premise. - John

@TwoTable4 I paid my bill last month, and it is showing on the bill as well. One thing that I don't understand, why there's a charge for a Tech Fee, I didn't request for a Tech, ever!

@SangilAlli63373 Thank you for verifying the account, Allizon. I understand that you need assistance on your bill. Can you please tell me what specific concern you have on it? - Danica

@TwoTable4 Last Name & First Name/ Business Name: Maria Allison Service Address: 123 Green St. City: Blue State: MO Zip Code: 10009 Account Number or Email Address: noemailaddress@gmail.com

@SangilAlli63373 Customer's Authentication Form Last Name & First Name/ Business Name: Service Address: City: State: Zip Code: Account Number or Email Address:

@TwoTable4 Okay.

@SangilAlli63373 Hello Allizon, thank you for contacting Brightspeed. We're here to help. To protect your privacy, I'll send you a secure link for account verification. Once completed, we can address your billing concern. We are committed to ensuring a swift resolution- Kelani

@MRKDJN Thank you for providing your payment confirmation number. Upon checking, the payment you made last month hasn't been posted to your account. - Catherine

@TwoTable4 I need help on my Bill. My Bill is too High! I paid my Bill last Month. I didnot request for a Technician, why I am getting this charges?!!

@TwoTable4 NEED HELP ON MY BILL.

@MRKDJN I understand the frustration regarding on your bill that was too high. Kindly send your reference number so I can check it properly on my end. - Catherine

@SangilAlli63373 Thank you for verifying your account and for being a loyal Brightspeed customer. While I am reviewing your account I will make sure you are getting the best value for your services! - Kelani

@TwoTable4 Last Name & First Name/ Business Name: Al Lee Service Address: 123 TR7 City: Very Demure State: AZ Zip Code: 10023 Account Number or Email Address: Alleezon.1@verymindful.com

@TwoTable4 Why is my bill so high?

@SangilAlli63373 Last Name & First Name/ Business Name: Service Address: City: State: Zip Code: Account Number or Email Address:

@TwoTable4 i just want to check my bill.

@MRKDJN Hi Sarah. Thank you for completing the authentication form! How may I better assist you today?

@TwoTable4 Last Name & First Name/ Business Name : Sarah Duterte Service Address: 12345 Davao St City: NPA State: AL ZIp Code: 10009 Account Number or Email Address : 999111000

@SangilAlli63373 Thank you for reaching out! To ensure the privacy and security of your account, I'll be sending you an authentication form which expires after 24 hours. Can you please provide all the requested information on the form so we can proceed securely? - Kelani