Ubank

@DavidDmacca Hi David, our interest rate criteria changed from 1 October 2025, which now requires your Save account balance to grow by at least $1 each month to qualify for the bonus rate. If you’d like more information or need help with anything else, please send us a DM.

@anon0xba05 @UBank @Bitcoin Interesting that @UBank have dramatically increased marketing of late- must be those new account deposit rules that actively work against customers drawing out there money and reducing the balance- shock horror

As a crypto native, do not bank with @UBank. I can personally attest that for depositing my money from @Ubank into legitimate crypto exchanges to buy @Bitcoin, @UBank will lock your account because you're a criminal.

@Said_Merheb Hi Said, thanks for raising this. Following the recent RBA announcement, Ubank reviewed both home loan and savings rates. We aim to keep customers informed as early and clearly as possible. Please feel free to DM us if you’d like to discuss this further.

@UBank RBA increased the rates, only, yesterday and within 24 hours, @UBank rushed to inform their customers that they will increase the home loan rates, the very next week! Even before the customers are fully informed of the new rates at this will come only, via letter, in two weeks!?!

Following the Reserve Bank of Australia’s decision to decrease the official cash rate by 0.25% per annum, Ubank will decrease home loan standard variable interest rates by 0.25% p.a. Ubank’s Neat and Flex variable rate changes announced today will be effective 21 August.

@paddington The bonus rate applies when monthly conditions are met, and the advertised rate clearly refers to the “bonus” interest rate. To discuss this further, please send us a DM.

@UBank Wow, other banks give regular interest and on top of that bonus interest when conditions are met! So in months when bonus conditions aren’t met you’re really just keeping all the regular interest yourselves? “Bonus” seems like deceptive advertising, will check with @acccgovau

@UBank when is regular (not bonus) interest paid on savings accounts?

@anon0xba05 Hi there, sorry to hear about your experience. Due to the rise in fraud and scams in the crypto space, Ubank may block some transactions to certain exchanges to help keep customers safe. More info here: ubank.com.au/help/current/a…

@dl1161 Thanks so much for your feedback, David!🤩 We’re really glad to hear you’re finding the new Running Balance feature useful.

@UBank thanks for adding Running Balance to the app ! very useful.

@SavathPou Glad to hear it's been sorted. Please let us know if there's anything else we can help with.

@UBank Thank for your reply. I have sorted it out with two calls to 133080

@UBank I have problems signing into my Ubank account. I called Ubank last week and today. Ubank gave me a link that was supposed to be able to upload my Australian passport details, but the link didn’t work. PLEASE HELP BEFORE I TAKE THIS CASE TO AFCA.

@arol_syd Thanks for raising this with us, Artemi. We appreciate the feedback, and will pass this on to the relevant teams as we continue reviewing our products.

Don’t use Visa + ApplePay as your transit card. macrumors.com/2026/04/15/app… @UBank you might want to consider issuing @Mastercard. I just had to switch to @macquariebank because of it.

@Nigel_Searle Hi Nigel, let's help you out with this. Please send us a private message and we'll assist you further.

@UBank So tell me geniuses if you are currently travelling overseas and you change the app and want me to resign in and you want to send a OTP and I do not have my mobile phone number on roaming (local data SIM only) how on earth can I access my account.

@Bosley1007Barry We appreciate the feedback. Like any financial product, ours has Terms & Conditions. For our Save account, earning the Bonus Rate requires growing your total Save balance by at least $1 compared to the previous month’s closing balance. Full details here: tinyurl.com/yd3jsvk6

BEWARE people, @UBank new rules that you must increase your account by at least one $ or you won't get any interest. ZERO . Go to @macquariebank instead.

@GHCartland We appreciate your patience with this and are glad you're speaking with one of our Extra Care Specialists. They'll be able to assist you further.

Once again on the phone to @UBank attempting to access the account that my disability pension was going into so I can pay for healthcare and like maybe a second pair of socks. I’m screaming into the void because I am straight up hanging by a thread man something needs to give 🫩

@GHCartland Hi Geoffrey, thanks for letting us know of your situation, and we'd really like to help resolve this. We'd like to put you in touch with our Extra Care team to help assist further with complex customer care. Please call us on 13 30 80 or +612 9070 0202 if calling from overseas.

@UBank Given the situation and circumstances, everything I have provided along with contacts and connection with 2 family members who are also UBank customers, surely you can organise me access to MY OWN MONEY so that I can at least find out how bad my brain is damaged

So some psycho holds me hostage for 36 hours at knifepoint, assaults me, robs me of my phone and ID, and I end up semi crippled at my mums house with nothing. Ironically, I can prove who I am to order a passport, but not for @UBank to give me my fucking money. You guys are shit.

@GHCartland We endeavour to assist all our customers but aren't able to access personal or account information here via Social Media. We'll do our best to assist you if you wish to proceed here. You've mentioned identification. Have you been sent a link to complete a verification?

@UBank Please stop insisting that I private message. If you are seriously unable to look up and contact your own customers directly, I’m speaking in this forum. This is full send me, this is where I’m at. I won’t hide in the shade to save others from uncomfortable feelings.

@GHCartland We do want to help and resolve this however we're not able to do this via X or social media as we can't access your personal or account information. If you would like to communicate here further, please send us a private message, and we can proceed accordingly.

@UBank Now of all times, I shouldn’t be forced to yell into the void on twitter to be heard. I shouldn’t have to fight so hard just to regain even MINIMAL personal agency or capacity to even meet my own healthcare needs as Im denied access to the only money I have, several DSP payments

@GHCartland I'm afraid we don't have direct numbers. You can give us a call on 13 30 80 and our Advisors will be able to assist you further. There are currently no calls in the queue, and you'll get straight through.

@UBank No sorry I’m tired of keeping quiet to avoid making others uncomfortable. This happened to me, very recently. I survived it. I’ve had to scrape crawl beg and claw my way this far. Please look me up from the case number I provided and contact me directly. This is truly awful

@GHCartland We hear your frustration and would like to help. Please send us a private message, and we'll proceed accordingly.

@UBank The person who assaulted me took everything from me, and I’ve been trying to figure out what to do next largely on my own. One thing I do still have though, is my yubikey. It’s a shame your bank forced me to use a frankly stupid method of 2FA.

@GHCartland Hi Geoffrey, we're sorry to hear this. Let us help look into this further. Please send us a private message and we'll proceed accordingly.

@UBank Because right now, I have literally nothing but the clothes on my back, pulling cans from bins trying to raise money to pay for an MRI and cover piling bills etc. Like I’m actually at the point of trying to make a gofundme but with the head injury I’m a bit slow and confused

@DaTechGuyAU Hi there, we’ve seen your message come through and have replied to you privately.

@UBank having issues with the app.