UGG

No introduction needed. Ladies and gentlement... @cher in the Classic Mini: ugg.com/feel Featuring: Cher Directed by: Kauai Moliterno and Michael Barth Styled by: Marjan Malakpour Makeup by: Francesca Tolot Hair by: Serena Radaelli

@mrblackdot We're sorry to hear about any negative experience with the warranty process. Please send us a private message with your order number and country of residence, and we’ll be happy to look into this for you.

I can't believe I'm coming back to Twitter after 10 years just to get some customer service. @UGG has had my shoes for over 6 weeks for a warranty claim. It takes 5 days to respond over email. They said they were going to issue me a credit. How hard is it?

@JlgCherry This definitely sounds frustrating! Please privately message your country of residence, the order number and the email address associated with the order, so we can look into this for you.

@UGG received my order opened it wrong shoes sent to me , impossible customer service who then said they have sent me the shoes again received wrong shoes AGAIN !! Is this a joke still waiting for a reply from terrible slow customer service

@aussieinaz We're sorry to hear about any negative experience. Please DM us your order number and country of residence, and we’ll be happy to look into your order for you.

@UGG trying to make an exchange and missed return window by 2 weeks a your customer service says “impossible to do, computer won’t allow us”. You now lost a lifetime customer. #badservice

@v_abbott00 We know how hard it is to say goodbye to a faithful friend, Victoria. Unfortunately, we do not have any recycling program at this time. We hope you find as much love in a new pair, in the near future!

After nearly 14 years it’s time to say goodbye it to my old faithful pair of uggs. @UGG if you guys have some sort of recycling program please let me know!

@SuzanneGBarrett We know returning is already a hassle, Suzanne, so we would like to try to see if we have an easier solution. Please provide us with your country of residence, the order number and the email address, so we can look for other options.

@UGG why do you make everything so difficult? I don’t have a printer, how ridiculous I can’t do a return without printing off paperwork

@CuteLittleTroll To see if your gifted item is eligible under our warranty, please visit our site here bit.ly/UGGWrnty to get started with that warranty claim. Please note if proof of purchase is not included the item will be evaluated by the manufacturing date. We hope this helps!

Hello, we'd like to look into this case further. Please kindly follow back and share your reachable phone number so we can assist you better. Thank you.

@ddcrn It is unfortunate to hear of any price adjustment request denial Debi, we understand how this could be upsetting. Feel free to DM us with your country of residence and order number and our team will gladly look into this further.

@UGG lies to their customers, and refuse to honor sales price adjustment matches when THEY screw up the order. They tell you tuff luck, and then tell you you have to pay the full price, when THEY screwed up!

@CuteLittleTroll That clearly does not sound ideal. When a product issue is present during initial receival our policy is to have the customer send the item back for an exchange or refund. If you have additional questions please DM us with your order number and country of residence.

@w33n_mang It is unfortunate to hear about the return to sender issue on your order Amy, we know these scenarios can be disheartening. Please DM us with the order number and your country of residence and our team will gladly see if we are able to offer any assistance regarding this.

@UGG the worst customer service I have ever experienced. I placed an order on Black Friday to receive the gift which I ended up paying for anyway due to it being returned to sender by UPS. It is now February, 5 interactions with customer service and still no blanket. Never again

@tweetbobtweet It is unfortunate to hear of the issue with your Neumel Chelsea pair Bob. Warranty options do vary by region and purchase location. If you would like to DM us with your country of residence and purchase details our team will be happy to attempt to look into if there are options.

Hey @UGG @UGG_Support—Long-time fan, but these Neumel Chelseas had a structural sole failure after only 10 wears. Tread is pristine (see pics), yet the foam has a clean split. Can you help with a replacement via photo verification to avoid a weeks-long mail-in "evaluation"?

@gemmasnook Thank you for following up! Our team will be with you shortly.

@UGG @RoyalMail I followed instructions to DM, provided details, and have now been redirected again without resolution. As a UK customer with proof of return, I’m disappointed this hasn’t been escalated and am now forced to pursue it via Klarna. Disgraceful

Shocking customer service from @UGG. Returned an order, have proof of postage, and @RoyalMail have officially confirmed it's been lost in their system and it's claimable - yet @UGG are refusing a refund. How is that allowed?!? 😡

@mayra_presa We apologize for the issue you are experiencing with your UGG boots, Mayra. Please send us a direct message with your country of residence and your order details, and we will be happy to assist you.

@UGG you have to do better. I bought some Ugg boot back in December and they look like they are a year old. Very disappointed with my purchase. One month look how they look

@krystal__nelson Looks like we don’t have a restock date available on our US site. You can click here bit.ly/UGGStoreLocator to view authorized UGG retailers near you or check out online authorized retailers such as Zappos and Nordstrom.

@UGG any chance you can tell me if the pink Classic Mini Dipper Legwarmer boots are coming back in stock anytime soon? Trying to decide if I want to hold out for them or use the money for a different pair of boots 😅

@kameroncarter Our Women's Goldenstar Clog is a hot commodity. We’re doing what we can to restock our items as soon as possible. In the meantime, check out our authorized retailers: Zappos and Nordstrom, who may have some inventory available.

I’m so pissed @ugg snatched the goldenstar sand clogs from me literally while they were in my cart still 😩 as soon as I tried to check out it said they were sold out

@XAceX6987 Hello Alexander! We sincerely apologize for your negative experience with our Customer Care team. Please send us the details, including your country of residence and email address, via DM so we can investigate this further.

Hey @UGG WTH kind of people do you have in your customer service division...... Your website advertised mens insoles to me while I was buying boots for my wife, and I get this crop response from your customer service. Im done spending $1000's a year on boots for my wife.

@1BrittanyNicole Looks like we don’t have a restock date available on our US site. Don’t worry, sign up for our emails to ensure you are the first to be notified of a restock. Click here bit.ly/UGGStoreLocator to view authorized UGG retailers near you or check out online authorized retailers.

Dear @UGG I’m begging, can you bring these back please? Or, do you have a 7 wait no a 8 somewhere in the back? I wore my pair into the ground. My absolute FAVORITE rain boot!! Pretty please 🥹

@__janai Unfortunately, we are unable to verify authenticity by photos alone. The best way to ensure authenticity is to order either directly through us or through an authorized UGG retailer. You can sign up to be notified about restocks and new releases on UGG.com!

@UGG are these real !? if not i need y’all to make it happen

@FJB001 We are saddened to hear of any disappointment with you UGG pair. If you would like to DM us with your purchase details and country of residence our team will gladly look into if there are options for your slippers or direct you to the correct regional contact.

@UGG been buying 2 pairs a yr for many. Here are my 2 month old Ugg slippers pictured with my new LL beans. Thanks for telling me to piss off.