UK Power Networks

Power cut? Contact us 24/7. ⚡️

@Cathyjpol Hi Cathy, is there something I can help you with?

@UKPowerNetworks Nice staff member but zero action

Power cut? Contact us 24/7. ⚡️

@Cathyjpol Hi Cathy, I'm sorry that you are without power. Was my colleague able to assist you? Do you have any questions?

@UKPowerNetworks Hi I did call 150 had no power for hours and hours. Told my food and best prawns would be alright. No sockets at all, no kettle, no washing machine all for hours Surrey is a mess!!!

@cunningstunts_ Hi there - Thanks so much for the kind words. Please do DM us your postcode and we can get that passed on :) - Theo

@UKPowerNetworks idk who sorts your comms and tech but can you start running the country? Updates on a 1min power cut issued near instantly, including reason for the unexpected cut and links for help... 5* service, really so commendable!!

@EstherDuVin Apologies Esther. You're welcome - Theo

@UKPowerNetworks OK, yes, so closed from 9.30am on Mon to 3.30pm on Fri. Yes, could deffo have been worded better! Thanks for confirming.

@UKPowerNetworks This sign is misleading. The road is fully closed at 5pm Mon 13th Jul. We’re a business on a road, off Markstakes Lane, Chailey, East Sussex and we’ve been telling customers the road will be open after 3.30pm each day. Is that not the case? What about tomorrow?

@ninefootsix Good afternoon Dan, sorry to hear this. If you would like me to look into this for you, please DM with your full address. - Adam

Great, second power cut in two days in RH2. Cheers @UKPowerNetworks

@jaideep_krx Good morning, sorry to hear this. If you can send over your full address, I will look into this for you. - Adam

@UKPowerNetworks power was out briefly in Canterbury. Will this happen again? Thank you!

@hols_xo Thanks for the information. Please do send over the footage. We'll then arrange for our transport team to fully investigate. Aaron

@UKPowerNetworks Hi Lisa Yes of course. This was this morning around 7.35am. 14/7/26. On the A12 southbound, boreham exit. I have dash cam footage which I will share

@UKPowerNetworks you should be aware of what a dangerous, entitled driver of van BP71EHM is. This idiot purposely sped up after seeing my indicate and continued to sit next to me to not let me cross. Clearly more important than anyone else on the road!

@EstherDuVin Hello Esther, I can see why the sign appears to be misleading. I have checked and can see that the wording is referring to the works taking place between those hours but can confirm the road is closed at all times between these dates. I apologise for any inconvenience. - Adam

@UKPowerNetworks Hi Theo, thanks for replying. No-one was on-site at 5pm. No vehicles were parked at the closure.

@sw18780774 Hi Sue, sorry to hear you're without power there. Are you able to DM us your full address and we'll take a look for you? Thanks, Talie

@UKPowerNetworks Power cut Kent

@DawnAJWitney If you have time, it would mean a lot to us if you would review your experience with us via Trust Pilot: uk.trustpilot.com/review/www.ukp…. Thanks – Decasta

@UKPowerNetworks Thanks for the update about the unplanned power outage on 9th July and the explanation of what caused this. Excellent Customer Service as always

@DawnAJWitney Hello, thanks for the kind words and for taking the time to message us! Customer Service is something that we pride ourselves on and we’re so happy to hear you’ve had a positive experience.

@SparkyTheWomble Good evening, this would be our best estimate at the moment, the power could be diverted around the fault and could be back on sooner but this is what we are working towards at the moment. If you wanted me to help further, please DM with your full address. - Adam

@UKPowerNetworks Powercut in the RH15/RH16 area and you're estimating being back on between 2230-2330. 3-4 *hours*? Are you serious?

@jane_cambridge Good evening Jane, if you can DM me with your full address, I will look into this for you. - Adam

@UKPowerNetworks are you aware of any power cuts in Hadstock Cambs ?

@alinapuncta Hi I am sorry that the power is off there. Our customer service vehicle is moving closer to the affected area. When we do have the correct location for them, we will get this updated ASAP. How is everyone coping at the property at the moment? Thanks - SImon

@UKPowerNetworks hi there, you are working on a power cut in ha8 8 area and you said that the customer support vehicle is on site, and you have an address by cannons park. Can you bring/ send the vehicle to the actual ha8 8 area please and a time for the power being restored

@linda_goodey1 I am sorry about this Linda and can assure you we do care. I can see this has been escalated to the area management to look into following these outages so we are hoping to a resolution ASAP for you all. - Adam

@UKPowerNetworks This is our second power cut since 22nd May. Something was supposed to be happening to fix this a couple weeks ago. But nothing. It is just not right that it’s always usnthat keeps having these cuts. No one cares about us. I am sick to death of it all.

@UKPowerNetworks I have just reported another power cut in the KT15 1HN AREA. This is the second one in 6 weeks. Please contact me urgently.

@linda_goodey1 Sorry Linda. We are getting staff out asap to investigate asap. We have had reports of possible damage to the overhead network. Currently we are estimating between 10:00 - 11:00 to have the power back on.. You can follow live updates here: ukpn.short.gy/search Lee

@UKPowerNetworks 13 Rose Park. Rowtown. Addlestone. Surrey. KT15 1HN. I live on a mobile home park where there are approx 70 homes. But the park owner is your customer. We are sick and tired of power cuts. We only had one in Maybanfew weeks ago. This is disgraceful.

@king_clayton Good morning Clayton, can you DM us with your full address so we can look into this for you. - Adam

@UKPowerNetworks can you confirm if power cut In KT15 area