UK Power Networks

Power cut? Contact us 24/7. ⚡️

@kendall1tau Hi Ori, sorry to hear this. Can you please send over your full address including postcode via private message so I can look into this for you? Or alternatively please call us on 08003163105 which is free from landlines and mobiles - Stuart

@UKPowerNetworks just suffered a fleeting power cut in CM23 area, this has been occurring on off for a couple of weeks now . Your website isn’t reporting these, please can you advise , are you aware & if so what is the issue please . Is this something planned or bigger issue !

@WatsonBeccie No problem Beccie, take care there and have a nice evening too :) Stuart

@UKPowerNetworks Thankyou very much for all the information Stuart. Very helpful. Enjoy your evening

@UKPowerNetworks can you please let me know about how I can contact you if I have a power cut, day and night. I would like to speak to a person but also prefer a live chat. Is this available through the night? And do you also send out any tweets with information?

@WatsonBeccie We don't tend to send out tweets with updates as our website will have progress updates posted automatically here bit.ly/2EK9ET8 but if you send messages here or Facebook it will be a human responding. I'm really Stuart, currently sitting working from home in Suffolk!

@UKPowerNetworks Thankyou so much for the information. If I did need to contact you via a message in one of the above ways, would it be a person that would get back to me or a bot which I really do not like? Also did you say tweets are sent out to inform us as well? Thank you for your help

@Daylightfire I'm sorry to hear this. Please DM your full address so we can investigate. Thanks, Bev

@UKPowerNetworks Hi, we had a power cut earlier today and although the power came back out lights throughout the house are either dim or flickering. Having checked the website it seems to suggest a second power has occurred but other things have power.

@muir_kathryn Hi Kathryn. It would be best to call our cable plans team 0800 056 5866 or you can e-mail plans@ukpowernetworks.co.uk or visit Line search before you dig website - LSBUD - Home Lee

@UKPowerNetworks can someone tell me how deep is my mains cable buried in my back garden as I need to have a spur fitted against my fence which involves the area that you dug up when you ran a new cable last month. Don't want to damage the new cable!

@GaryPuttock @LBofBexley Hi Gary. Could you please DM us with a postcode so we can look into this? Thanks, Lisa

@LBofBexley the state @UKPowerNetworks have left footpath 147 off Hurst Road Bexley. It’s unsafe to walk on and cable ties strewn all over the path. Disgraceful.

@Leftyladswife65 Sorry!

@UKPowerNetworks @dotslondon Read the tweet, it’s not me that’s affected! 🙄

The last four days have been incredibly difficult at the sanctuary and I feel it’s important to share what’s been happening. On Thursday our electricity suddenly went down at the front of the sanctuary. We contacted @UKPowerNetworks and were told it wasn’t their issue because electricity was still coming through the main board. We were advised to call out a private electrician. 17 hours later a UK Power van arrived at our neighbour’s property where they were experiencing the exact same problem. After speaking with the engineers it became clear the issue was related to both us as we have three-phase supply. Eventually we were told that two overhead cables need repairing, so the phases were switched to what they called a “healthy phase” so we could have electric trim until full repair on Tuesday. Unfortunately since that change we still have no power running to our boiler, which means the sanctuary has been without heating and hot water since Thursday. I want to be very clear that the engineers who have attended have been absolutely fantastic professional, kind and doing everything they can. I cannot fault them at all. However, the customer service response has been incredibly disappointing. We have repeatedly been told to call electricians and handle things ourselves, while the engineers on site believe the issue is connected to the phase switch that was carried out. Because of this ongoing situation, I’ve had to stay in a budget hotel near the sanctuary just so I can access heating and hot water while still being close enough to care for the dogs. Running a sanctuary is challenging at the best of times, and situations like this make it even harder. We just want the issue properly acknowledged and resolved so we can get back to focusing on what matters most , caring for the dogs who rely on us every single day. Thank you to everyone who continues to support the sanctuary and check in on us. 🧡

@Leftyladswife65 @dotslondon Please PM me your address and I will look into tis for you? Thank you, Luke.

@UKPowerNetworks @dotslondon Appalling customer service, you have a customer paying for your service who has had to move into a hotel! Disgraceful!

@Scaryking Thanks Jason, I'll get this sent across now for you. Will

@UKPowerNetworks Hello Will, Apologies for the delay. The site code is Collier Row South TQ50199012

@UKPowerNetworks, the sub-station site at the corner of Hainault Road and Collier Row Lane, Romford has recently been the target of a graffiti attack. See below 👇

@RaoufR Got it, thanks Raouf :) I'll send that over now for you!

@UKPowerNetworks Done :)

@UKPowerNetworks our power was down for most of the day and your guys worked round the clock to get it fixed! Well done. We cannot thank you enough. Plus your guys were so courteous and your regular update were stellar. Thanks again #grateful #relieved

@Mattref22 Hi Matt, could you please PM me the problem and the full address and I will get this sorted, thank you, Luke.

@UKPowerNetworks can someone sort out the traffic lights not working in strood on knight road?

@HepburnKen Hi Kenneth, sorry to hear this. Please could you DM us with your address and we can this looked into? - Ebony

@UKPowerNetworks who do I contact re one of your fleet vans please? Parked outside my house for over a week. Causing obstruction to our neighbours in particular when moving out last weekend.

@apgj67 I am sorry to hear this Andrew, please PM me your full address and I will look into this for you? Luke.

@UKPowerNetworks yet another power cut most of the night and still ongoing it’s like being in the third world must be at least 4 this year maybe more TN18 area !

@N1na_S Hi, I am sorry to hear this. Yes please can you DM us your full address so we can investigate? - Roland

@UKPowerNetworks hi we have a power cut can I DM please?

@RealDaveMc Hi Dave, thank you for the feedback, it's really appreciated. Should you need us for anything, we're here 24/7 - Roland

Not gonna lie, @UKPowerNetworks customer service is second to none. Updates sent for power failures extremely quickly. Thank you for the restoration way before the estimated timeline

@RinkyTinkSays Hi sorry about that. They are in place as we have some planed work taking place soon , to replace the equipment under them. Lee

@UKPowerNetworks Hi. Two yellow pavement covers left on pavement (they’ve been there for months), outside 34 Links Rd, West Wickham BR4 0QW. Please can you arrange for their removal.

@parksidemalvern No Problem. David.

@UKPowerNetworks Thank you.