UNIQLO

@Qman312 We're sorry to hear about your experience. Feel free to DM us or reach us at social@uniqlo-usa.com with additional details so we can look into this matter. Thank you -UNIQLO USA

@UniqloUSA I will never shop with your store again. Your customer service and exchange service is horrendous. Do better.

@why43792703 Hi! Could you please DM us your membership ID number so we can look into this? Alternatively, you can reach us at social@uniqlo-usa.com.

@UniqloUSA you offer a $10 off promo but then I go to use it and it’s not there, disappearing before the supposed expiry. I love you #Uniqlo but… what gives?!!!

@RICONYCAL Hi! You can exchange in-store for a different size or color of the same item. bit.ly/48LfL45 Feel free to DM us for more information.

@UniqloUSA I bought something I lost the receipt for but it still has the tags, can I exchange it for in store credit?

@GenericCookies We're sorry to hear about your experience. Please contact us with your order number at social@uniqlo-usa.com. While replacements for special collaboration collections are not guaranteed due to limited quantities, we will check on this for you. Thank you!

@UniqloUSA can I possibly get a replacement through the twitter team? I don’t want a refund.

@kamleshtotlani While UNIQLO operates globally, each region or country manages its own operations and online store. Please contact the customer service team for the specific country's UNIQLO branch via live chat: bit.ly/48nEKwa

@UniqloUSA Thanks for responding. This is India and your counterparts in India haven’t responded yet. Quite a shame. I might have to write a longer post about this experience. @UniqloIn.

@UniqloIn @UniqloUSA I had placed an order and one item was missing from the order. Your customer service says they investigated and they know that the warehouse packed the order. You have implied that I am lying. This isn’t a good experience for your customers.

@JacksonFromTwit We’re sorry to hear about your experience. Please email us at social@uniqlo-usa.com with your order details so we can assist you. Thank you. -UNIQLO USA

@UniqloUSA if you don’t ship me my fucking coat it has been sitting at “label created” but not shipped for nearly a half a week now i Will visit hellfire and damnation upon you

@prithvijeetk11 Hi! Currently, we do not accept coupons from third-party sites. For current coupon details, please visit our website: bit.ly/45zDJQA. Let us know if you have any other questions. -UNIQLO USA

@UniqloUSA I'm on your site… do you have any coupon codes available? couponfollow.com/site/uniqlo.com via @couponfollow

@Denisshe We're sorry to hear you're disappointed with our services. Please DM us your order details or reach us at social@uniqlo-usa.com so we can assist you further. Your feedback will be shared with the relevant team. Thank you! -UNIQLO USA

@UniqloUSA I am truly dissapointed in your customer service. 6 missming items in the package I received. Your response: putting your custumer’s word on doubt asking for pictures.

@julianfaalk Thank you for reporting this issue. Please try entering your credentials manually, ensure your app is updated to the latest version, clear the cache, reinstall, and check for system updates. We’re looking into this and appreciate your patience. Thank you! -UNIQLO USA

@UniqloUSA having this weird bug when i auto fill the login from through 1Pass the login button cant be clicked :D

@Russelle_David We're sorry to hear about your experience. Please email your order details to social@uniqlo-usa.com. Thank you! -UNIQLO USA

@UniqloUSA hello, my online order has been lost, please assist. thank you

@CT_parks_asdf Sorry to hear about your experience. While guest checkout isn’t available, you can use PayPal for online purchases after creating an account. Thank you for your feedback, we’ll share it with our team for further review and considerations. -UNIQLO USA

@UniqloUSA hello. I decided to stop my purchase because your signup form is too burdensome. I just want to buy your products without making an account, verifying my email, getting sent codes, and inputting my credit card. Please consider allowing 'guest checkout' with paypal

@gilgameshinnyc Thank you for reaching out. We're sorry to hear about your experience. Please email your order details to social@Uniqlo-usa.com so we can assist you further. Thank you.

@_billyjf We're sorry to hear about your experience. Each country manages its own operations and online store, so coupons and promotions are only valid in the country where they’re issued. Please check our FAQ for more details before making a purchase: bit.ly/4pUWA1H -UNIQLO USA

Hey @Uniqlo_Canada @UniqloUSA — visiting Toronto from Portland 🇺🇸 and was denied the 10% UT app discount because my partner entered an Oregon ZIP. Oregon has no sales tax and the promo didn’t say “Canada-only.” Why exclude tourists who followed the rules? Feels unfair. 🧾🧥

@danieth_ We’re sorry to hear about your experience. Please contact us at social@uniqlo-usa.com so we can assist you further. Thank you!

Ordered some clothes from Uniqlo A MONTH AGO, original package was stolen, they sent me a replacement and it’s been TEN DAYS since it was supposed to be delivered… @UniqloUSA am I ever gonna get my clothes 😭

@D_M_Clark_ Thank you for reaching out. While we operate globally, each country manages its own operations and online store, so please contact the customer service team of your local UNIQLO branch for assistance. Thank you! bit.ly/4mxOAkh

@UniqloUSA fyi your Australian website ain't working. Trying to purchase some tees & need an account but can't get website to email me verification e-mail so have given up. Called twice, first time on phone for over ten minutes & second time decided to give up. Sort it pse.

Today we spotlight the #PEACEFORALL project with #UNHCR — empowering women in Bangladesh through training, dignified work, and community-led production. Tune in next for our other projects with Save the Children and Plan International.

@mrcardenas We’re sorry to hear you’re dissatisfied with our return process. Online orders can only be returned to the warehouse for a refund, while in-store purchases can be returned at the store. Please see our FAQ page for details and feel free to DM or reach us at social@uniqlo-usa.com.

@UniqloUSA I just bought something from you for the first time and chose to order it on the app for in store pickup (it was in stock). After I was handed the items I was told I can’t return them and have to pay $7 because it’s an online order!?

@LG_skip Hi, Returns are processed within 14 business days after we receive them. If returns are combined, you'll receive updates on the order submitted, and your refund for both orders will be processed accordingly. Feel free to reach us at social@Uniqlo-usa.com. Thank you! -UNIQLO USA

How do I get help with 2 returns I made in one package @UniqloUSA ? I’ve only been getting updates on one. Feels like the other is being treated like it doesn’t exist even though I included paperwork for both in the return shipment. Yet I have received zero updates on it.

@wateryour_plant Thank you for your interest! You can view our available parkas by visiting our site: bit.ly/3VmkdC9. For updates on upcoming releases, please check our "Coming Soon" section: bit.ly/3ZyfqRx. -UNIQLO USA

@UniqloUSA when are you releasing the winter parkas?