Ubisoft Support

Welcome to the Official @‌Ubisoft Player Support account! We're here to help on Twitter from 7AM - 5PM UTC! 🎮 🔻Check out the articles below for FAQ’s🔻 🔒 ubi.li/AccountRecovery 🔗 ubi.li/AccountLinking 🔽 ubi.li/ReinstallConne… 📢 ubi.li/PlayerReportsI… ⚡ ubi.li/ConnectivityTS 🌟 ubi.li/TwitchDrops 🎁 ubi.li/PrimeGaming If you engage with us, Ubisoft collects information from your Twitter profile to provide the best social media support experience. Learn more about your rights: ubi.li/PrivacyPolicy

@ImBaIL_ Hi BaIL! We're very sorry to hear this. Could you please let us know which game this is regarding and provide more details on the issue you're experiencing? ^Ubi_Eivor

@UbisoftSupport Is there a reason why I confirmed by predictions and have an email for it and didn’t get any after the games today?

@RippleNip Hi Stephen! We're very sorry to hear that you're encountering this error message when trying to play Risk on Xbox. Could you first please try the following troubleshooting steps for the relevant Xbox model: ubi.li/3vOZu and let us know whether they help? ^Ubi_Eivor

@UbisoftSupport for the past week me and my friends have been trying to play RISK pn the Xbox platform but everyone keeps getting "cant connect to ubisoft servers" message andnitbwont let us play online... every other ubisoft game works, is there a fix to this?

@1b3nn3tt Hi Zaytonaa! We're very sorry to see that you're encountering this 4-0XFFF0BE2C error in R6 Siege. Could you please let us know which platform you're playing on? ^Ubi_Eivor

@Ubisoft @UbisoftSupport I haven't been able to load into a match consistently for over a month from 2 different locations because I get this error message almost every time. Can someone please help a brother out?

@Myst_night1 Hi swungbyfish! We're very sorry to see that you've encountered this player in R6 Siege. Please ensure you report cheaters using the in-game report function: ubi.li/0SyVB. We appreciate you helping to identify and remove cheaters from the game! ^Ubi_Eivor

@UbisoftSupport you let this person play on your servers…. Casually coming through hard stone walls and cheating….

@MaxFull__ Hi MaxFull_! We're very sorry to see that you're encountering cheaters in R6 Siege. Please ensure you report players like this using the in-game report function: ubi.li/0SyVB. We appreciate you helping to identify and remove cheaters from the game! ^Ubi_Eivor

@UbisoftSupport @Ubisoft Full on cheaters and not getting banned Help us Match ID: d1390600-cadf-49b3-864c-62f56e465404 Full Lag switching and killing us in walls No clipping inside walls and planting inside walls no action taken against them Please take action

Thanks for the update! This SILENT-50001 error means that there is an ongoing issue with Ubisoft Services - we're afraid that there was issues affecting connectivity earlier today too: x.com/UbisoftSupport… Could you please let us know whether the error code is still persisting? ^Ubi_Eivor

@UbisoftSupport Silent Error 50001 on Xbox series x. My friends are having an issue with Public Matchmaking. Inviting works but Public to find new players is giving silent error - a few days now about 4

@UbisoftSupport when are you guys gonna realize that breakpoint is an absolute gem of a game requiring as much attention as you just gave black flag and you guys need to make sure that this network is online for matchmaking

@SoyNiklauss Hi Niklausofficial! We're very sorry to hear that you're no longer able to access your email. If you haven't already, please submit an Account Recovery Form here: ubi.li/qz5Tx and our case team will look into this for you. Thanks! ^Ubi_Eivor

@UbisoftSupport Hola. Necesito ayuda para recuperar mi cuenta. He olvidado cuál es el correo vinculado y quiero cambiarlo a uno nuevo, por lo que no puedo iniciar sesión para abrir un ticket. ¿Me podrían ayudar a verificar mi identidad para actualizar mis datos? Gracias."

Maintenance is now complete ✅

🛠️ Maintenance to deploy Y11S1.3.1 for #RainbowSixSiege begins in 30 minutes!

Hi there, can you create a support case so we can help you with this? If you're unable to access your account at all, you can use our account recovery form here: ubi.li/wrmWB If you've created a case already, can you please give us your case number so we can take a look? - Ubi-Wrench

@UbisoftSupport hi I’m trying to get into my account after having an email from yours saying my account has been accessed in Brazil. It’s saying I have a 2 step verification on my account. I can’t remember doing that. Could do with some help please.

@ramblinboutrams Hi there, sorry to hear you've lost access to your account. Can you give us your most recent case number so we can take a look please? - Ubi-Wrench

@Ubisoft @UbisoftSupport Your reps have been no help in regards to my account recovery case. I make my case very clear and then they close it with no further words. I need help retrieiving my account

@fachinette47946 Hi Afonso! We're very sorry to hear about your ban in R6 Siege. We're afraid we're unable to assist with ban appeals over X, however please feel free to submit a support ticket here: ubi.li/noA9v so our case team can look into this for you. ^Ubi_Eivor

@UbisoftSupport Guys, my R6 account was banned due to an intruder using hacks, and now I'm permanently banned. I've had this account for 12 years, and I've been playing R6 since the game's launch. I've bought several battle passes and team skins, meaning I have money invested in the account. ++

Some of our stats-heavy games utilize a side-by-side comparison function for enhanced Inventory management! Always make sure to check around the screen for the option! 🔎 #Ubisoft #Gaming #ProTip

@aont_aont_86 Hi aont_aont_86! We're very sorry to hear that you're not receiving the password reset email from us. Please try any of these steps you haven't already tried: ubi.li/igk1i and let us know whether they help. Thank you for your patience. ^Ubi_Eivor

Hey @UbisoftSupport, I’ve been trying to reset my Uplay password, but I’m not receiving any emails (checked spam/filters). I’ve tried so many times that now the system won't let me send any more requests. Can you help me look into this? Please help! #Ubisoft #UbisoftConnect

Hi Yang! We're sorry to hear this - we're afraid however that we're unable to assist with ban appeals over X. You will receive a follow-up within 28 days only if the appeal is validated. If you do not receive a response within that timeframe, it means the appeal has been denied. ^Ubi_Eivor

@UbisoftSupport @TheDivisionGame hey ubisoft few days ago i received a mail that i got permanently ban from rainbowsix seige for cheating in a recent games but i have not played a single game in this season i opened a case but it closes and i received a mail its been 17 days please look at it, case #25936716

Still discovering lanterns in @TheDivisionGame’s Cherry Blossom event like us? 🌸 This week’s Fan Support Spotlight is here to save you some lantern location legwork, and our shout-out goes to TheGreatDEVINE1’s well organized collection of guides. 😍 NGL, we love her humor, cadence and friendly narration. So, check these videos out before it’s too late - the event ends May 12! 👉 ubi.li/GvUDe #Ubisoft #TD2 #CherryBlossomEvent #FanSupportSpotlight

@CappBrannigan Hi Benjamin! We're very sorry to hear that your email account has been deleted. If you haven't already, please submit an Account Recovery Form here: ubi.li/qz5Tx and our case team will look into this for you. Thank you for your patience. ^Ubi_Eivor

Been emailing @UbisoftSupport and no response. Need an email changed on my account because it's been permanently deleted due to inactivity so i can't access my Ubisoft account

Hi there, can you create a support case so we can help you with this? If you're unable to access your account at all, you can use our account recovery form here: ubi.li/wrmWB If you've created a case already, can you please give us your case number so we can take a look? - Ubi-Wrench

@UbisoftSupport hey my data got breached and someone using my account to hack, he came from Brazil and I'm from Indonesia. Last time I played Rainbow Six Siege was on 13 July 2025, please help! My Steam account just got VAC Banned 😢

We're aware of issues affecting connectivity in Multiple Games and are working towards resolving this ASAP.

@Dwayne_tyb Hi Chisle! We're very sorry to hear about your experience with your support ticket - we're afraid however that we're unable to assist with account-related queries over X, and cannot overrule any decisions made by the case team. We apologise for this. ^Ubi_Eivor

@UbisoftSupport please help me reset the email attached to my Ubisoft account. I need a HUMAN’s help because the computer cannot grasp my situation. I’ve tried to recover the details but I get a link sent to the email I no longer have access to.

Hi Zsolt! We're very sorry to hear that your Ubisoft account has been compromised - we're afraid we're unable to assist with this over X due to security reasons. Please submit an Account Recovery Form here: ubi.li/qz5Tx and our case team will look into this for you. ^Ubi_Eivor

@UbisoftSupport jó napot segitséget szeretnék kérni gyorkezsolt86@gmail.com email címen keresztül valaki fel törte a ubisoftom es a játékkal együtt el veszett és nem tudok be lépni se vissza állítani