Uinsure for customers

@stormystevenson Hi Charlotte, please can you DM us with your policy number and postcode?

@UinsureCustomer I’ve been trying to call all morning and the phone line just keeps saying try later. How can I actually speak to someone?!

Many of you will have heard high winds in the night as Storm Éowyn hits the UK. It's important to close all gates, windows and doors and move bins into a sheltered area. You're also safer indoors, so please only venture out for necessary trips until the storm has passed.

Quilter advisers can now access technology that has removed the complexities from insurance 👏 Read more here theintermediary.co.uk/2024/07/quilte…

@mattybicky Hi Matty, yes sure, please can you DM us with your policy number and I will look into this for you.

@mrsgaius Hi @mrsgauis, do you still need us? Please drop us a DM with your query if so and we'll help. Thank you.

@UinsureCustomer Well, you're useless at answering your phones. I've been waiting half an hour, supposedly next in the queue just to confirm I'll take your quote. If you're this bad when I want to buy it, you will be useless if I ever need to make a claim.

They must be confident ahead of tonight 👀 #ItsComingHome

@mattybicky Hi Matty, please can you DM us with your policy number? Thanks

@aliross Hi Aliross, please can you DM us with your policy number and I will look into this for you?

@UinsureCustomer could you let me know how long it takes to get a response after submitting an online query. Trying to add an item to my home insurance

@JeanMccauley54 Hi Jean, sorry to hear this. Please can you DM us your policy number and I will look into this for you?

@UinsureCustomer B.S. Not in my experience. Still waiting for a premium refund of £51.96 and compensation since May. Been given nothing but false promises and expectations. Still waiting for my money!

Friday feedback for the team! 👇 We'll always do everything we can to deliver the best customer experiences - every time!

Looking for new home insurance? We have you covered! We’ve just partnered with @UinsureCustomer to provide our members with an online platform that finds you the best insurance in 60 seconds. Learn more in @IFAMagazine brnw.ch/21wKnqw

@signor_piccolo Hi Jonny, apologies for this. Please can you DM us with your policy number and we will sort this out for you?

We want to make insurance as seamless and stress-free as possible for our customers, and we love getting feedback like this as a result 🏆👇

@Badladdie Hi Nicholas, our offices temporarily closed for a short time due to a fire drill at 11am this morning. Can you send us a DM with your policy number and enquiry details please?

@UinsureCustomer Hi just tried contacting to update policy and got automated message saying offices are closed. But its 11 on Wednesday. Whats going on? How do I contact?

@signor_piccolo Hi Jonny, please can you send us a DM with your policy number and I will ask one of the team to give you a call

@WatfordCommuter Hi there, yes we are open and apologies for that message coming through. If you still need to speak to us drop us a DM with your policy number and contact number and I can ask the team to give you a call.

@UinsureCustomer are you open today to call? Just tried calling and it says your closed and only open 9-5. It’s past 9 🙃…!

@__mlex Hi Emily, apologies for this. Please can you DM us with your policy number and we'll look into this for you further? If you've completed the contact form, we aim to action this within 72 hours. Thanks, Uinsure

Here are our #OpeningHours over the Bank Holiday weekend. Our claims team will continue to be available to support you during this time.

Congratulations to @uinsurecustomer for winning Best Home Insurance Provider at the 2024 YourMoney.com Personal Finance Awards #YMA2024

@Hedgey85 Hi David, sorry to hear this. Please could you DM us with your policy number and we will pick this up.

Do you actually have any employees?! Second day running - on hold for an hour. All the money I’ve paid your company over the years, least you could do is answer the phone…

Hi @UinsureCustomer been on hold for over an hour now…no other way of speaking to someone about my issue without calling?

Our Home Insurance product has been awarded a @Defaqto 5 Star rating for the 11th consecutive year while our Landlord Insurance gets the same award for the 10th year on the bounce ⭐⭐⭐⭐⭐