Union Bank of the Philippines

Hello, @beccoz00. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

sobrang tagal ng service nyo @unionbankph After this, cancel ko na CC ko sainyo.

Hello, @vanessaodevera. We sincerely apologize for the inconvenience you have experienced when it comes to signing up to UnionBank Online app. Rest assured that we are here to assist you. We would like to provide you with basic troubleshooting with regard to the error you have encountered. Kindly refer to the following: • Make sure the mobile device is located in a STRONG NETWORK COVERAGE AREA. • Try to RESTART the device followed by a phone call to refresh the connection with the operator. • Check if SMS coming from UnionBank is inadvertently blocked or considered as SPAM. • Ensure the messages do not deliver/rerouted to the customer’s mobile SPAM/Junk folder in their inbox. • Delete old messages to ensure enough space for new ones (MEMORY FULL in some cases). • Try to insert the SIM card into ANOTHER DEVICE for testing as a broken device might be causing the issue. • Check if SETTINGS are correct in the application for receiving SMS messages. However, if the issue still persists, we highly advise you to please reach out to our customer service channels below: • Customer Service Hotline- (+632) 8841-8600 Thank you for your understanding, and we are dedicated to resolving these matters promptly.

@unionbankph My husband recently downloaded your mobile app to add his ePaycard, but he's currently unable to successfully add it. We've already tried following the instructions, but it still doesn't go through. May we ask for assistance on how to resolve this issue?

Hello, @ninsdcpa. We sincerely apologize for the inconvenience you have experienced when it comes to signing up to UnionBank Online app. Rest assured that we are here to assist you. We would like to provide you with basic troubleshooting with regard to the error you have encountered. Kindly refer to the following: • Make sure the mobile device is located in a STRONG NETWORK COVERAGE AREA. • Try to RESTART the device followed by a phone call to refresh the connection with the operator. • Check if SMS coming from UnionBank is inadvertently blocked or considered as SPAM. • Ensure the messages do not deliver/rerouted to the customer’s mobile SPAM/Junk folder in their inbox. • Delete old messages to ensure enough space for new ones (MEMORY FULL in some cases). • Try to insert the SIM card into ANOTHER DEVICE for testing as a broken device might be causing the issue. • Check if SETTINGS are correct in the application for receiving SMS messages. However, if the issue still persists, we highly advise you to please reach out to our customer service channels below: • Customer Service Hotline- (+632) 8841-8600 Thank you for your understanding, and we are dedicated to resolving these matters promptly.

@unionbankph hello @unionbankph, i am trying to enroll my pag ibig loyalty card plus in ub online bank however it keeps saying that we cannot use the detaila youve provided this time, i tried both the card number and the account number. pls help me with this

✨Experience Studio Ghibli’s timeless music and enter worlds filled with enchanted castles and childhood wonder, only withUnionBank🧡​ ​ Enjoy early access and 10% OFF on to tickets to The Symphonic World of Studio Ghibli with your UnionBank Credit or Debit Card!​ Experience the magic of Studio Ghibli through iconic music from Spirited Away, My Neighbor Totoro, Howl’s Moving Castle, andKiki’s Delivery Service, performed by The Filharmonika Orchestra and conducted by Gerard Salonga.​ Buy your tickets before everyone else from April 24 to 27, 2026 on TicketWorld online.​ Use the first 6 digits of your UnionBank Card as your promo code to access the pre-sale. Tickets are limited.​ Public ticket sale starts on April 28.. Performances will run from July 31 to August 2, 2026 at The Theare at Solaire.​ T&Cs apply: unionbankph.com/ghibli. Per DTI Fair Trade Permit No. FTEB-253695, Series of 2026.​ Union Bank of the Philippines is regulated by the Bangko Sentral ng Pilipinas (bsp.gov.ph). For more info, please visitour website. For any concern, you may contact us through our UnionBank Online app (Mailbox > Support > Create New Ticket) orour Customer Service Hotline at (+632) 8841-8600.

Hello, @Kanji2109. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

tang-ina niyo @unionbankph ang tagal na ng request ko for refund until now wala pa ding resolution

Hello, @O52813J. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channel: • Customer Service Hotline - (+632) 8841-8600 Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

Hello, @jedz2dmax. We sincerely apologize for the inconvenience you have experienced. Rest assured that we are here to assist you. We would like to provide you with basic troubleshooting with regard to the error you have encountered. Kindly refer to the following: • Make sure the mobile device is located in a STRONG NETWORK COVERAGE AREA. • Try to RESTART the device followed by a phone call to refresh the connection with the operator. • Check if SMS coming from UnionBank is inadvertently blocked or considered as SPAM. • Ensure the messages do not deliver/rerouted to the customer’s mobile SPAM/Junk folder in their inbox. • Delete old messages to ensure enough space for new ones (MEMORY FULL in some cases). • Try to insert the SIM card into ANOTHER DEVICE for testing as a broken device might be causing the issue. • Check if SETTINGS are correct in the application for receiving SMS messages. However, if the issue still persists, we highly advise you to please reach out to our customer service channel below: • Customer Service Hotline- (+632) 8841-8600 Thank you for your understanding, and we are dedicated to resolving these matters promptly.

@unionbankph im trying to login to your app on a different phone but it gives me this error. When I try the other phone, it works. Anything that I need to do? Will the app only work on one device?

Hello, @GJeynel. While we strive to assist you as quickly as possible, we want to ensure the utmost security for your account. Currently, we are unable to process your request through this channel. However, we have a dedicated 24-hour Customer Service team available to assist you promptly. You can contact them using the following numbers: • Metro Manila: (+632) 8841-8600 • PLDT Domestic toll-free: 1-800-1888-2277 • International toll-free: (IAC) + 800-8277-2273 Our friendly and knowledgeable representatives will be more than happy to help you ensure your account information is up to date. We appreciate your patience and understanding throughout this process.

@unionbankph Please help me to recover my UB app, I lost my sim card registered on my ub account and so I'm unable to get the code to reset my password

Hello, @reymarke456. If you have any Quick Loan concerns, we recommend reaching out to help@uniondigitalbank[.]io. Our specialist loan officers will respond to your email to provide you with better support and assistance. For your reference, please visit this link to learn more about Quick Loans: https[:]//uniondigitalbank[.]io/en/udcs-loans-faqs. Note: Kindly remove the brackets to access the links/emails provided. Thank you for your patience and cooperation.

@unionbankph Ma'am good day why did not open Quick loan . so far try to open it is not Unavailable . thank you

Hello, @angelafowl. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

@unionbankph hello, I have missing 5K in my savings account just now

Hello, @_zenithpowers. While we strive to assist you as quickly as possible, we want to ensure the utmost security for your account. Currently, we are unable to process your request through this channel. However, we have a dedicated 24-hour Customer Service team available to assist you promptly. You can contact them using the following numbers: • Metro Manila: (+632) 8841-8600 • PLDT Domestic toll-free: 1-800-1888-2277 • International toll-free: (IAC) + 800-8277-2273 Our friendly and knowledgeable representatives will be more than happy to help you ensure your account information is up to date. We appreciate your patience and understanding throughout this process.

I cannot create a ticket because I cannot open my account @unionbankph

@unionbankph i got locked out of my account. It says I need to change registered email. How am I going to change if I’m locked out? All of your hotlines are not working. Even the branches. PLEASE FIX YOUR WAYS.

📢 No need to look left and right because we got another Mastercard presale for U! Get early access to tickets to Charlie Puth - Whatever's Clever! World Tour with your UnionBank Mastercard Credit or Debit Card. Buy tickets at priceless.com/unionbankph TODAY until 11:59PM. Tickets are of limited availability. The Live Nation Philippines Presale will be on April 22, 2026, 12PM to 11:59PM, and the General on Sale will be on April 23, 2026, 12PM onwards. The concert will be on October 14, 2026 at SM Mall of Asia Arena. Terms and Conditions apply. Per DTI Fair Trade Permit No. FTEB-245475, Series of 2025. Union Bank of the Philippines is an entity regulated by the Bangko Sentral ng Pilipinas (bsp.gov.ph). For more info, please visit our website. For any concern, you may contact us through our UnionBank Online app (Mailbox > Support > Create New Ticket) or our Customer Service Hotline at (+632) 8841-8600.

Hello, @CTablico. While we strive to assist you as quickly as possible, we want to ensure the utmost security for your account. Currently, we are unable to process your request through this channel. However, we have a dedicated 24-hour Customer Service team available to assist you promptly. You can contact them using the following numbers: • Metro Manila: (+632) 8841-8600 • PLDT Domestic toll-free: 1-800-1888-2277 • International toll-free: (IAC) + 800-8277-2273 Our friendly and knowledgeable representatives will be more than happy to help you ensure your account information is up to date. We appreciate your patience and understanding throughout this process.

@unionbankph hello is someone can assist me.. I cant log in because of i lost my sim card by bad accident.. How can i change my phone number for OTP purposes..you dont have customer service agent.. And the scenario again is to call then the machine operator again send the otp,

Hello, @Emn_R16. We know it is important for you to retrieve your access to your UnionBank Online profile. Kindly follow the steps listed below to retrieve your account: 1. On the homepage, select "Unblock my profile." 2. Key in the email address registered with your UnionBank Online profile. 3. Enter the last four (4) digits of your registered mobile number. 4. One-Time PIN (OTP) will be generated and sent to the mobile number registered with your profile. 5. Key in the OTP. 6. Instructions on how to unblock your profile will be sent to your registered email address (check your junk/spam folder as well). If you have toggled on your browser access on your UnionBank Online, you may also unblock it through this link below: https[:]//online[.]unionbankph[.]com/online-banking/login#!/login. If you can no longer remember your credentials, please be informed that you may retrieve your User ID and/or Password both on the login screen of your UnionBank Online app or to this link: https[:]//online[.]unionbankph[.]com/online-banking/forgot. NOTE: To access the link, please remove the brackets "[]" when you paste it into your browser's address bar. Thank you for your cooperation, and stay safe!

@unionbankph Can you help me recover my UB APP

Hi, @hello_hiabcd. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

@unionbankph pahelp naman sa mode of payments sa personal loans. Hirap niyo macontact sa lahat

Hello, @hello_hiabcd. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

@unionbankph pahelp naman sa personal loan ano pa pwede mode of payments hindi kayo macontact at hirap matawagan

Hello, @AdanDela49587. We deeply regret any inconvenience this has caused. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

@unionbankph Pano po ma received new acount ko nang hr 3 days na Akong mag hihintay nang feedback nila sa Gmail ko hangang nagyon Wala pa plz help me union bank agree. My new acount

Get up to P2,000 vouchers daily at Bonifacio High Street with your UnionBank Credit Card! Spend at least P2,500 on dining & entertainment, P5,000 on shopping & services, or P10,000 on 0% installment with UnionBank PayEasy at Bonifacio High Street merchants until March 31, 2026. Merchant exclusions apply. Get one (1) from the following rewards daily: - Four (4) P500 ZARA vouchers - Two (2) P500 Nono's vouchers - Two (2) P500 a mano vouchers - One (1) P500 Ramen Ron voucher - One (1) P300 M Bakery voucher - One (1) Bonifacio High Street Cinema pass Visit unionbankph.com/bhs to know more. T&Cs apply. DTI244477S25. Union Bank of the Philippines is regulated by the Bangko Sentral ng Pilipinas (bsp.gov.ph). For more info, please visit our website. For any concern, you may contact us through our UnionBank Online app (Mailbox > Support > Create New Ticket) or our Customer Service Hotline at (+632) 8841-8600

Hello, @emeowry. You can conveniently open an account through our mobile app which you can download from the App Store, Google Play Store and Huawei AppGallery. Here are the steps you need to follow once you have downloaded it: 1. Download UnionBank Online App. 2. Select Open an account 3. Select Savings Account with Debit Card' 4. Proceed to fill out the application 5. Upload your ID by taking a picture of it 6. Take a selfie 7. Indicate your delivery address 8. All done! Your account is open! You may refer to this page on our website to see the different kinds of accounts you may be interested in: https[:]//www[.]unionbankph[.]com/accounts You may access the below link of acceptable Valid IDs for your reference: https[:]//www[.]unionbankph[.]com/accounts-valid-ids You may also access this link for further details on our Digital Account Opening facility: https[:]//www[.]unionbankph[.]com/accounts/faq Note: Kindly remove the brackets to access the links/emails provided. Thank you.

@unionbankph hello! Pahelp po what to do huhu urgently needed as someone na wala passport, national ID and other IDs na wala sa list niyo. Paano po magopen ng online bank sa inyo? Please reply asap pooooo. Thank you! 🫶🏻

Hello, @LuiAndreya. We appreciate you reaching out to us and we know how important this is to you. To assist you accordingly regarding the status of your card, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

@unionbankph lagi na lang ako napapahiya sa inyo 😡🤬 may funds ung savings ko pero ayaw sa withdrawal, ginamit ko sa store ayaw din 🤬🤬😡😡😡

Hello, @DovieSelena. Considering the public nature of this post, we regret that we cannot provide direct assistance here. To effectively address your concerns, please reach out to our Customer Service team through the following channels: • Customer Service Hotline - (+632) 8841-8600 • UnionBank Online. From your UnionBank Online dashboard, go to Inbox > Mailbox > Create Ticket. Thank you for your understanding and cooperation. We look forward to resolving your concern promptly.

Mars @unionbankph where can I find my User ID in my account? Kahapon pa ako naloloka bwhahwhahhwhahwhjajwjw

Hello, @oohtqa. We’d like to let you know that our systems are currently operating normally. To help you complete your transaction successfully, please try the following steps: • Update your mobile app to the latest version via the App Store (iOS) or Google Play Store (Android). • After updating, try logging in again. If you’re still not receiving your OTP, we’re here to assist you. You can reach our Customer Service team through any of these channels: • Customer Service Hotline: (+632) 8841-8600 • UnionBank Online: From your app dashboard, go to Mailbox > Support > Create Ticket Thank you for your patience and understanding. We’re committed to resolving this for you as quickly as possible.

why can't i receive OTP on my registered mobile numberrr @unionbankph