United Utilities

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@KeithSt95808048 Sorry to read this Keith. Let me take a look over your account for you, could send your details via a DM? Thanks, Sharon twitter.com/messages/compo…

@AMARC0 Thanks Andy. I've just been looking into the closure you have mentioned, and this is related to a separate wastewater issue. @CheshireEast would you mind taking a look into the pothole report from Andy? Thanks, Adam

@unitedutilities Oldfield Drive In Mobberley Cheshire I believe workmen closed the road whilst I was working but nothing happened??? The council have been made aware of it a while ago

@unitedutilities Not sure if this was a new natural spring but with the onset of some fine weather it’s possibly a crater from a wayward drone from Iraq or as the neighbours said it’s a bloody huge pothole and it’s getting bigger and deeper daily 😂😂😂

@ap_smrt Anytime. If you need anything else you know where we are. Have a great weekend.

@unitedutilities Thank you, Alex 🥳

Hi @unitedutilities 👋🏻 When do you collect your items after a job has been completed, please?

@rumaanah_k Hi there, I am really sorry to see your post today. Could you send us a private message with your address and contact details so we can have a look into this for you? Thanks, Alex twitter.com/messages/compo…

Frustrated with the constant low water pressure in BwD. It’s been week after week of little to no water. I understand pipes can burst and repairs are needed, but this is happening far too often.Residents need reliable water supplies.@AdnanHussainMP @unitedutilities @AndyMacNaeMP

@TracyLPeyton I am sorry you have been having issues messaging. There is no update for now but if the people you spoke to took your contact number, you will get updates as they come in. Thanks, Alex

@unitedutilities Still unable to message you. Gave Emily my details and Gabriela has emailed already this morning too

@unitedutilities I can't get through on the phone, and can't reply to your texts? Can someone get in touch urgently as I am disabled!

@ap_smrt Thanks Adam, it doesn't seem to have come through, I have however found the related works so I will report to the team and advise on collecting the equipment. Alex

@unitedutilities Thank you, I sent a DM with the address

@TracyLPeyton Good to hear, could you send us a private message with your address and phone number so we can get some text message updates to you as the works go on? Alex twitter.com/messages/compo…

@unitedutilities I just spoke to Emily, she's given a rough update at present time, for tankers arrival in bl2 ( incident hough fold way/ longsight lane). Please let me know any further information as I'm a priority customer ( disabled)

@Alisonschoice Morning Ali, I am sorry to see your post. Can you send us a private message with your address and contact details so we can have a look over your account? Alex twitter.com/messages/compo…

@unitedutilities can you remove my water meter?

@DMW_75 My apologies David, I can see there is another leak further down from the one repaired today and a team have been sent and should be there anytime now.

@unitedutilities Definitely wasn’t repaired there is water gushing through the tarmac into a field

@unitedutilities tried to report a leak by the roadside, apparently you can’t do anything without a postcode, it’s about half a mile south from here.

@DMW_75 Hi David, just had an update and this looks to have been repaired today. Thanks, Sharon

@unitedutilities It’s not for me your leak is currently destroying the a595 about half a mile behind that work site, you should send a grown up to look

@amyfentonjourno Hi Amy, I am sorry to see your post. The repair has now been completed. If you are still without water, can you send us a private message with your address? Thanks, Alex twitter.com/messages/compo…

No plans to hand out bottled water @unitedutilities or are those of us in BB3 who haven’t had water since 3pm going to be without it overnight too?

@KiMcLikem Hi Stephen, I'm really sorry to hear this. So we can take a look into what has been discussed, please can you send us a DM with your details? Thanks, Beth twitter.com/messages/compo…

So, @unitedutilities abd @BritishGas I've been without heating and hot water since Friday the 13th of this month. I've started a complaint with BOTH of you because neither of you will accept responsibility and still expect me to pay my full bill for this time. Shocking.

@Warb58 Hi there, I'm sorry to hear this. Please can you confirm the specific location of the manholes, and we can look into this further? Thanks, Beth

@unitedutilities You are a disgrace, many of our roads in Bolton have dropped manhole covers, some very dangerous Dip into your massive profit and fix them @boltoncouncil

@cgray7836 Hi Christopher, thank you for getting in touch and I'm sorry to hear this. If you're still experiencing issues with your water supply, would you mind sending us a DM with your details and we can take a look for you. Thanks, Adam

@unitedutilities People on Penny Lane and Penkford Lane and surrounding area in WA5 have horrible brown water from their cold water feed pipes, tried online reporting but its not working.

@itsmeitsmeandy Hi there, I am sorry to see your post. Could you send us a private message with your address and contact details so I can have a look over your account? Alex twitter.com/messages/compo…

@unitedutilities new bill great news they have saved me £50 how so when its £200 more than last year ? and get this they want £400 right now, yeah good luck with that 1 greedy shekel goblins

@pagechord Hi Alan, please can you send us a DM with your address details and we can look into this in more detail? Thanks twitter.com/messages/compo…

@unitedutilities It is terribly unprofessional for @unitedutilities not to communicate their intentions until a letter arrived a few days before a meter fitting day, the letter states you did. Not true! I didn't request a 'smart meter' therefore this so-called 'proactive' action came as a shock.

@unitedutilities 1/2 It appears the decision to have a meter it being taken away from the customer. Received letter, March 12 saying one will be installed on March 18. No prior letter. On contacting was informed this was 'proactive' work. It appears more like sleight of hand.