British Gas

@H1989Emily94132 Hi Emily, we're sorry to hear about the issues you've experienced and appreciate how frustrating this must be. Please send us a private message with your name, address and postcode so we can look into this and get the right team to help. Thanks.

@BritishGas I have had NOTHING but problems since my gas meter battery DIED without my knowledge and someone came to "fix" it and made everything worse. I am a disabled, mentally ill vulnerable adult and I can't get hold of you anywhere to get this sorted! OUTRAGEOUS

@H1989Emily94132 Hi Emily, I'm sorry to hear of the issues you've had with your meter. Please pop over a DM with your full name, address and email? We can take a look at this for you. ^Kev

@PShellabear @ofgem Hi Paul, did you need a hand with that bill or password? If so, send us a DM with your full name, address and email, and we'll see how we can help. Thanks, Billy.

@BritishGas @ofgem THIS DAM COMPANY EITHER FORCEING ME TO PAY BILL ALL AT ONCE OR FORCE ME TO CHANGE MY PASSWORD 0/10

Our response to the publication of @Ofgem’s investigation into historic prepayment meter practices: centrica.com/media-centre/n…

@PShellabear @ofgem Hi Paul, we can't change your password for you. If the wrong password has been put in multiple times it will lock the account and request a reset. This is the security on the online account. ^Kev

@BritishGas @ofgem THIS IS THE FIRST TIME IT'S HAPPENED YOU LOT FORCING ME TO CHANGE YOU LOT DO IT

@PShellabear @ofgem 'm sorry you've been asked to change your password Paul. You will be asked to do so from time to time like many other online accounts. This is for the security of the account.

@BritishGas @ofgem NOT GOING TO PAY MY BILL'S UNTIL YOU LOT STOP FORCING ME TO CHANGE MY PASSWORD 🤬🤬🤬🤬🤬🤬🤬🤬

@PShellabear @ofgem Hi Paul, you will be asked from time to time to change your password as a security feature. If you nee any help. Pop us a DM with your full name, address and email? ^Kev

@BritishGas @ofgem WHY ARE YOU SCUM BAG'S FORCING ME TO CHANGE MY PASSWORD ON MY ACCOUNT YOU LOT HAVE NO RIGHT TO YOU LOT CHANGE IT

@asl415970 Hi. I'm sorry to read that you decided to switch. When you change supplier your final reading has to be sent to us from your new supplier so we can create your final bill. All final bills can take up to 6 weeks to produce which is a standard timescale within the industry. ^Heidi

@BritishGas so why did mine go from £182 to either £270 or £345 depending on which tariff I chose? Luckily I chose the sensible option and, after stopping laughing at your prices, went elsewhere. Now why does it take 45 days for you to decide how much you owe me?

@meldrum_suzanne @raychilled To check that there is no issue with the communication of your meter Suzanne, please just pop over your details in a DM and we'll be happy to take a peek for you. Cheers, Ayden

@raychilled @BritishGas I got the same request for my electricity, I’ve also got a smart meter

Why is @BritishGas asking me for meter readings when I have smart meters? #SmartMeter

@MarkC1165 Hi, I'm sorry to hear of the issue with your bill. We can keep your usage up to date with a smart meter. If you'd like us to get one booked in for you free of charge. Please pop over a DM with your full name, address an email? ^Kev

@BritishGas you really are a shower of shite. Charging me for gas I've never used. The meter reading is exactly the same as April. Yet you deemed to ESTIMATE my bill. Because you are too greedy to employ meter readers!! Im not using my time to send a reading. Sort it out.

@GavinYouon1 Good morning Gavin 👋We're glad to see you take the leap into solar energy, for our list of feed in tariffs please either call 0333 202 9483, or the e-mail feedintariff@britishgas.co.uk for info on our current offers! ^James

@BritishGas Hi, I am having solar panels fitted in 8 weeks. What solar tariffs do you offer? I’m currently on peaksave super Sunday dec 2026. If I change tarrif with you, do I pay the exit fee? Thank you

@Big_Boss_Al @UswitchUK @MoneySavingExp @Comparethemkt Good morning Allan, we're sorry to read this, let us look into this for you to ensure you're billed correctly, please free to DM us your full address and email please so we can assist! ^James

@BritishGas Who has the best deal at the moment ? @UswitchUK @MoneySavingExp @Comparethemkt ?

Anyone thinking about switching to @BritishGas ? Check out their estimate algorythms. Imagine my surprise when I submitted my latest reading of 13735 today. No wonder they just hiked my monthly #DD to £140 a month. #NoLoyaltyDiscount #NoChecksAndBalances #FollowTheMoney !

@moniquephotos @raychilled Hi Monique, if you're concerned about the communication of the smart meter and if this is working correctly, please pop over your details in a DM and we'll take a look for you. Cheers, Ayden

@raychilled @BritishGas I get those messages too. I don’t trust them as I have smart meters that are supposed to send a reading every half hour.

@raychilled Hi Rachel, we may sometimes request meter readings if they're due and there has been a problem communicating with the meter and unable to retrieve these. Even if the comms issue is intermittent, as we try avoid estimations where possible. Cheers, Ayden

@LisaM_Catchpole Hi Lisa, sorry to hear that. I’m one of the British Gas Solvers. Please feel free to send us a DM if there’s anything we can help you with.

@FeelitWorking @itvMLshow @ofgem Hi. I'm sorry to hear that you are having issues with your billing. Please pop over a DM with your name, address and email if you'd like us to look into this for you? ^Kev

@itvMLshow @ofgem @BritishGas is on their 3rd day of Billing Sysyem failures. It went wrong a few months ago when parallel readings were added to accounts. Now they're unable to produce bills from smart meter readings! They keep asking for readings to do it manually. Very poor.

@FAIRYCAINE_1 Hi. So I can look at this for you please DM your full name, full address and email address. Thanks, Heidi

@BritishGasHelp or @BritishGas I’ve just had my gas bill through the post and it’s gone from June £ -87.21 to July what is now £ -667.85 in a month is that normal?

@socialPolly Hi Alex. So I can look at this for you please DM your full address and email address. Thanks, Heidi

@BritishGas You sent me a bill for energy usage before and after I moved into a property, even though im with another supplier. I called on 30/06/2026, you said youd recalculate and send a new bill. However, dated 09/07/2026, youve sent me a reminder for the same full amount.

@Xkatiepx @ofgem Hi Katie, really sorry to hear this. I’m one of the British Gas Solvers. Please send us a DM if there’s anything we can help with.

Imagine receiving this message off a disabled loved one who pays £435 a month for gas and electric. Absolute scumbags @ofgem @BritishGas

@AlastairAl70231 Hey there Ali, sorry to read about the inconvenience. Please send us a private message, we'll help assist with setting up your account :) Kind regards

@BritishGas your website isn’t working, I’m trying to set up an account, put my reference number in and press next step and it does absolutely nothing