British Gas

@GavinYouon1 Good morning Gavin 👋We're glad to see you take the leap into solar energy, for our list of feed in tariffs please either call 0333 202 9483, or the e-mail feedintariff@britishgas.co.uk for info on our current offers! ^James

@BritishGas Hi, I am having solar panels fitted in 8 weeks. What solar tariffs do you offer? I’m currently on peaksave super Sunday dec 2026. If I change tarrif with you, do I pay the exit fee? Thank you

@Big_Boss_Al @UswitchUK @MoneySavingExp @Comparethemkt Good morning Allan, we're sorry to read this, let us look into this for you to ensure you're billed correctly, please free to DM us your full address and email please so we can assist! ^James

@BritishGas Who has the best deal at the moment ? @UswitchUK @MoneySavingExp @Comparethemkt ?

Anyone thinking about switching to @BritishGas ? Check out their estimate algorythms. Imagine my surprise when I submitted my latest reading of 13735 today. No wonder they just hiked my monthly #DD to £140 a month. #NoLoyaltyDiscount #NoChecksAndBalances #FollowTheMoney !

@moniquephotos @raychilled Hi Monique, if you're concerned about the communication of the smart meter and if this is working correctly, please pop over your details in a DM and we'll take a look for you. Cheers, Ayden

@raychilled @BritishGas I get those messages too. I don’t trust them as I have smart meters that are supposed to send a reading every half hour.

Why is @BritishGas asking me for meter readings when I have smart meters? #SmartMeter

@raychilled Hi Rachel, we may sometimes request meter readings if they're due and there has been a problem communicating with the meter and unable to retrieve these. Even if the comms issue is intermittent, as we try avoid estimations where possible. Cheers, Ayden

@LisaM_Catchpole Hi Lisa, sorry to hear that. I’m one of the British Gas Solvers. Please feel free to send us a DM if there’s anything we can help you with.

@FeelitWorking @itvMLshow @ofgem Hi. I'm sorry to hear that you are having issues with your billing. Please pop over a DM with your name, address and email if you'd like us to look into this for you? ^Kev

@itvMLshow @ofgem @BritishGas is on their 3rd day of Billing Sysyem failures. It went wrong a few months ago when parallel readings were added to accounts. Now they're unable to produce bills from smart meter readings! They keep asking for readings to do it manually. Very poor.

@FAIRYCAINE_1 Hi. So I can look at this for you please DM your full name, full address and email address. Thanks, Heidi

@BritishGasHelp or @BritishGas I’ve just had my gas bill through the post and it’s gone from June £ -87.21 to July what is now £ -667.85 in a month is that normal?

@socialPolly Hi Alex. So I can look at this for you please DM your full address and email address. Thanks, Heidi

@BritishGas You sent me a bill for energy usage before and after I moved into a property, even though im with another supplier. I called on 30/06/2026, you said youd recalculate and send a new bill. However, dated 09/07/2026, youve sent me a reminder for the same full amount.

@Xkatiepx @ofgem Hi Katie, really sorry to hear this. I’m one of the British Gas Solvers. Please send us a DM if there’s anything we can help with.

Imagine receiving this message off a disabled loved one who pays £435 a month for gas and electric. Absolute scumbags @ofgem @BritishGas

@AlastairAl70231 Hey there Ali, sorry to read about the inconvenience. Please send us a private message, we'll help assist with setting up your account :) Kind regards

@BritishGas your website isn’t working, I’m trying to set up an account, put my reference number in and press next step and it does absolutely nothing

@joannekaness @edfenergy Hi Jo, I'm so glad that we sorted your gas issue out. Please get in touch if you need help with anything else. Thanks, Shahzana

@BritishGas Juat want to say a massive thank you for a brilliant service! Waited 2 week plus for @edfenergy to sort my electric! @BritishGas sorted my gas issue within a few hours Sounds silly but when moving home the last crap you want to be dealing with is incompetence

@laine7219 Hi Lorraine, apologies due to the platforms limitations we can't message you ourselves, not to worry though we are also available via Facebook or Instagram, if you can't contact us via those then please feel free to check out this page britishgas.co.uk/help-and-suppo… ^James

@BritishGas Not ignoring you but X wants me to set up a pass code but then can't due to server error 🙈 Are you able to send me a DM and I'll see if I can reply to it thanks

@BritishGas Hi, I've recently left British gas and there was a credit on the account. When will this be returned to us? Thanks

@Vocalandproudx @CreditStyle Hey there, you're through to Danielle. Oh that's strange! I can look at it in more detail for you. Can you please send us a DM with your full name, address and email? Thanks, Danielle

@BritishGas I keep receiving letters about an unpaid invoice that doesn’t exist. I’ve already contacted you and was told the issue had been resolved, yet now I’m being contacted by debt collectors?! Can someone please look into this urgently? @CreditStyle

@MeesEinne I'm sorry you feel that way Einne, If you'd like us to help with this. Please drop us a DM anytime. ^Kev

@BritishGas I think you guys are so used to ripping people. I will just make a complaint to ombudsman.

@BritishGas is a total ripped off! I have been contacting them and providing them with meter reading to my new address. After a month of speaking with diff customer service, they still can’t correct my meter reading. Now, they decided to charge me £204 for gas! Goodbye BG

@paula_robins Hey Paula, please do send us a DM with your full address and email, and I'll look into this right away for you ^James x.com/messages/compo…

@BritishGas another very unhappy ex customer regarding Final Bill! Why after numerous attempts can I not get any answer to my questions and spend hours on the phone to a call centre thousands of miles away still unresolved. Disgraceful services.

@SupportCrew_13 @ErinSumm3r Hi Melinda! I am so glad that your issue was resolved! If you do have any further questions or issues please do not hesitate to get in touch and we will be more than happy to look into any issues for you. Thanks Jalpa

@BritishGas we had workers come to work on one of the flats in my building today. And I come out to find all the rubbish has been left at the front door. I suggest sending someone to pick it up. Disgraceful.

@Debbie_Newall Afternoon your through to Mahesh at the home care team with British Gas, hope you're well. Could you please DM me with your details and I can take a look into this matter. Thank you

@BritishGas beware people. We bought and had installed by BG a boiler. Took out the home care insurance to find on our second yearly inspection it’s NOT a BG approved boiler! Refusing to come out and replace. TOTALLY been misold. No compensation offered. Fraud and ombudsman next.

@mrswoodwoose Hi Kay, hope all is well today, My name is Dave and I,m a case handler here at British Gas. Please pop me you Customer reference number, postal address , email and tel number and I,ll be happy to help further. Dave x.com/messages/compo…

@BritishGas and we are back to your South African call centres cutting you off