UrbanStems

@lanikaps @dirtyverse We're glad to hear the bouquet was gorgeous. We hope it brought happiness to Mrs. Dalloway. Have a great day!

Thank you @dirtyverse & @UrbanStems for the gorgeous bouquet in honor of the 100th anniversary of Mrs. Dalloway - and for letting me share some words about what the book means to me dirt.fyi/article/2025/0…

@jessieagentxyz @propelforward @wirecutter Hi Jessie‍, we'd love to help you out! Can you send us an email (care@urbastems.com) with your order number? We'll be in touch with more info soon.

to @UrbanStems - when you order days early, pay $28 for shipping so flowers will be delivered on Mother's Day, its unacceptable for the flowers to be "held" & not delivered. Customer service doesnt know where they are. Zero chance I order from you again. @wirecutter cut them out

@ltkarr Hi ! Could you please send us your order number in a DM or email so we can further look into the matter?

@UrbanStems hi can you help with this order confused by discount adding to my total?

@YusufGemz @propelforward @wirecutter Hi . I am so sorry to hear that! Please send us a DM with your order number so we can make this right!

@propelforward @UrbanStems @wirecutter This totally unacceptable

@SpaceyG hey there! I am so sorry for the delay! I know how disappointing it can be when a gift is not received on time. Please DM us or send us an email at care@urbanstems.com. We'll help further!

@ryry9379 I'm so sorry to hear about what happened and for your disappointing experience. Please send us a direct message and we'd be haooyto help you out. Best, ~Salie

Mother's Day flowers not delivered. On hold in chat for >30m. >10m on the phone but no one picking up. Make it right @UrbanStems

@HenJoeSchmoe Hey there! I’m so sorry to hear about this—I’d really love to learn more about what happened and help make it right. Please DM us with your order number or email us at care@urbanstems.com with your order details. I’m here and happy to assist further! Looking forward to helping...

Will not be using @UrbanStems next year

@propelforward @wirecutter Hi there! Thank you so much for reaching out to us. I’m truly sorry that your order was delayed and that we haven’t yet been able to provide a resolution that feels right. I’d love the chance to help further. Please feel free to DM us or email us at care@urbanstems.com with yo...

@osartor Hi Olivier‍, we'd love to help you out! Can you send us a DM with your order number? We'll be in touch with more info soon.

The Crush, Day 6! @UrbanStems

@kalisurfer Hi! we're so sorry for the trouble. Could you please DM us your email address so we can investigate ASAP?

@UrbanStems love your flowers. However extremely disappointed my Valentine order (ordered yesterday) won’t be arriving today. Today is kinda of important and yeah the $20 credit is useless. I am pretty sure there isn’t anything on your site for $20

@salemguy I am so sorry to hear that! Please send us a DM with your order number so we can make this right!

@UrbanStems Order #3194640 placed almost 2 wks ago has not been delivered, and no idea when it will be. 1st time ordering with you guys &sorry to say you guys let us down. 💔 it’s no small amt of $ for this unmet expectation. A full refund would be fair in this case I think

@kalisurfer I am so sorry to hear that! Please send us a DM with your order number so we can make this right!

@prismpunk I am so sorry to hear that! Please send us a DM with your order number so we can make this right!

@JulietTaylor08 can you send us an email to care@urbanstems.com the order numbers. We'll make sure to get back to the soonest.

I have used @UrbanStems for years as a subscriber and also to send gifts to loved ones with 0 issues until recently. When my past two orders were so botched it was mind boggling. Blank note cards, disappointing arrangements, horrible shipping issues etc Do better and I’m done.

@JulietTaylor08 Oh no! I am so sorry for the previous experience that you had. That definitely isn't the kind of experience we want to create for anyone who works with us. Could you send us a DM with your order number so we can make this right ASAP?

@robodessert @GlitchedGaymer, Please let us know if there's anything we can help you with. We'd love to make things right for you.

Ordered the flowers on the left from @UrbanStems for my mom’s birthday and they delivered the flowers on the right. Now refusing to refund us even though we got a significantly cheaper and totally different bouquet of flowers. Needless to say, don’t order from @UrbanStems!

@robodessert Thank you for providing the order number. We found your order and we are sending you an email to properly address your concern.

@robodessert @JenlsOnline Please let us know if there's anything we can help you with. We would like to be of service.

@robodessert I am so sorry that we’ve created such a negative experience for you. Kindly DM us with your order number so that we can make things right for you.

@nober_techclass Hi Ronald! Can you send us an email (care@urbanstems.com) of the order number so we can check the tacking: Thank you and I look forward to your email.