UrbanSitter

@LizzyLaurie Hi Liz, thanks for reaching out - so sorry to hear about this. We've gone ahead and alerted the agent assigned to your inquiry and they will be sure to follow up with you today. We look forward to assisting you further.

Based on the response I got to a question, I think @urbansitter is using AI for customer service.

@McilwainPam Hi Pam, thanks for reaching out - so sorry to hear about this. We have responded to her inquiry. We recommend encouraging her to check her email from us. We look forward to bringing you a resolution ASAP. Thanks again!

@theonenonlyann Hi there, thanks for reaching out. Please reach out to our Member Services Team by emailing support@urbansitter.com and we'll be happy to help you with searching for jobs on the job board. We look forward to hearing from you. Thanks again!

@urbansitter I love your app so far. I wish you guys had a stronger filter system tho for when caregivers are looking for jobs

@davidcshaheen Hi David, thanks for reaching out - so sorry to hear about this. Please reach out to our Member Services Team by emailing support@urbansitter.com and we'll be happy to help you. We look forward to bringing you a resolution ASAP. Thanks again!

@urbansitter Hello, I can't find a way to send a support ticket. pls advise.

@votecris2040 Hi Cris, thanks so much for reaching out to us! So sorry to hear about this delay in our Member Services Team's response. We've gone ahead and alerted the agent assigned to your inquiry. Please feel free to look out for our response to your recent support email. We appreciat...

. @urbansitter I've been trying to get support from your staff and it's been IMPOSSIBLE to get any help. The portal is so difficult to use, no response via email and platform is impossible to navigate. Need help correcting information in order to proceed with caregiver profile.

@votecris2040 Hi Cris, thanks so much for reaching out to us! So sorry to hear about this delay in our Member Services Team's response. We've gone ahead and alerted the agent assigned to your inquiry. Please feel free to look out for our response to your recent support email. We appreciat...

@urbansitter y'all are so unhelpful. I've been trying to get an issue resolved since 12pm pst. Its super frustrating, bc you do what you are asked by the automated systems set in place but they aren't helpful! I've emailed y'all and I see that you open my emails but don't respond.

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@JoeBlubaugh @hachyderm.io Hi, thanks so much for reaching out to us! So sorry to hear about this. Please reach out to our Member Services Team by emailing support@urbansitter.com and we will be happy to look into this issue. It helps to write to us from the email address associated with ...

@gerribuchanan Hi Gerri, thanks for reaching out - please reach out to our Member Services Team by emailing support@urbansitter.com and we'll be happy to help you. We look forward to bringing you a resolution. Thanks again!

@Mqsley Hi Quinn, thanks so much for reaching out to us! So sorry to hear about this. Please reach out to our Member Services Team by emailing support@urbansitter.com and we will be happy to look into this issue. It helps to write to us from the email address associated with your Urb...

@urbansitter YO how do I get a refund on my membership You guys said there were babysitters waiting to help - I paid the fee, messaged every sitter within 15 miles and go no response I would like a refund

@Singh20211 Hi there, thanks for reaching out - so sorry to hear about this. Please reach out to our Member Services Team by emailing support@urbansitter.com and we'll be happy to help you with your messaging. We look forward to bringing you a resolution ASAP. Thanks again!

@its__me_bb_ Hi there, thanks so much for reaching out to us! So sorry to hear about this. Please reach out to our Member Services Team by emailing support@urbansitter.com and we will be happy to look into this issue with your changing the name on your account. It helps to write to us fro...

@urbansitter how do i change the name on my account?

@cbpolis @ashleyboyd Hi Chelsea, thanks for reaching out to UrbanSitter! If you have any questions about your UrbanSitter account, please feel free to email our Member Services Team at support@urbansitter.com or check out our FAQ Help Center: urbansitter.zendesk.com/hc/en-us

@valifornia5 Hi Valerie, thanks so much for reaching out to us! So sorry to hear about this delay in our Member Services Team's response. We'd be happy to help! We've gone ahead and alerted the agent assigned to your inquiry and they will be sure to follow up with you today. We appreciate...

@urbansitter How long does it take you to respond to a request for a background/driver's license check? I've emailed your support team multiple times and no response.

@emaaaa2320 Hi Eman, thanks so much for reaching out to us! So sorry to hear about this. Please reach out to our Member Services Team by emailing support@urbansitter.com and we will be happy to look into this issue with your membership. It helps to write to us from the email address asso...

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@emaaaa2320 @iainkennedy Hi Eman, thanks so much for reaching out to us! So sorry to hear about this. Please reach out to our Member Services Team by emailing support@urbansitter.com and we will be happy to look into this issue with your membership. It helps to write to us from the email address asso...

@TalesByLight40 Thanks for reaching out - so sorry to hear about this. Please reach out to our Member Services Team by emailing support@urbansitter.com and we'll be happy to help you with login issue. We look forward to bringing you a resolution ASAP. Thanks again!

@iainkennedy Hi there, thanks so much for reaching out to us! So sorry to hear about this. Please reach out to our Member Services Team by emailing support@urbansitter.com and we will be happy to look into this issue with your email notifications. It helps to write to us from the email ad...

@DrKLMcKeogh Hi there, thanks for reaching out! If you haven't already, please reach out to our Member Services Team by emailing support@urbansitter.com and we'll be happy to help you with this question. We look forward to bringing you a resolution ASAP. Thanks again!

@urbansitter Is it possible for a British person to use your site while staying in the US? I don't have a US bank.

Join us and @BenefitBump tomorrow for a conversation around modernizing benefits to better meet the needs of working families. Tuesday, May 3 at 11 a.m. CST. Register now: benefitbump.com/events