U.S. Bank

@kyda16676935420 We are happy to reach out to you over the phone, however, we recommend sending your phone number and time zone through a DM so that it is not public. We are happy to help in any way that we can. All the best, ^Tevin

@usbank Thanks for the courtesy, it is sad that your account mangers denied any errors by blaming updates that lacking transparency. Unfortntely, for long while its truth you have kept thriving startups one like mine jarring. DMs serve its purpose but calls wont do?

More rewards for small businesses are coming. Stay tuned 👀. bit.ly/4sFjFX5

Thanks for reaching out to us. We’re sorry to hear about the challenges you’ve faced with our phone support and policy changes that lead to unexpected fees. This isn’t the experience we want for our customers. If you would like to speak with us about the situation further, please send us a DM with additional details so we can review and help in any way that we can. All the best, ^Tevin

@usbank Hi, your voice support line does not recognise any words, with hours of waiting, what is the point of the support by phone? your banking policy changed freqntly, resulting fees without any prior notice, and your reward points are awfully discounted. I recommd elsewhere.

Good morning, David. Thank you for taking the time to reach out. We're disappointed to hear you've been having trouble since February. We're happy to review the situation to determine how we can help. Please send a DM with your phone number and time zone. An ambassador will contact you directly. Warm regards. ^Heather

@usbank I am so tired of the lip service I’ve been getting from the people at Elan Financial Services/BMWMotorradWorldMastercard customer support. No one seems to care about fixing your screwup. This problem has been going on since the end of February. #ridiculous

Thank you for reaching out to us. We understand why this would be concerning and want to make sure we look into it properly. To help us better understand what you’re experiencing, could you send us a DM and share a bit more detail about the situation? For example, was this related to a specific account, timeframe, or notification you received? Knowing this will allow us to review the right information and address your concern more accurately. We appreciate you speaking up and taking the time to help us improve. Your trust and security are important to us, and we value your willingness to let us assist. All the best, ^Nathan

@usbank What’s up with yall letting people open accounts without verifying identity

Thank you for reaching out to us, Jordan. We understand how frustrating it is to apply with the goal of building your credit and run into duplicate applications. We know you’re looking for clarity and a smooth process, and we want to help get this resolved as quickly as possible. We truly appreciate your interest in choosing U.S. Bank and for trusting us with your credit-building journey. That trust matters to us, and we regret that this process hasn’t gone as expected. We would love to learn more and help in any way that we can. Please send us a DM with your phone number and time zone. A Social Media Ambassador will follow up with you directly. All the best, ^Nathan

@usbank is the worst. I tried to apply for a credit card to build my credit, secured with my own funds. There’s duplicate applications in their system because their underwriting department told me they couldn’t find my application, come to find out there’s now three applications and I have three hard credit pulls. Now they ask me to send in my social security card, ID, bank statements, pay stubs AND tax returns. For a secured credit card with my own funds. 🤦🏽‍♂️

Thank you for reaching out to us. We understand how frustrating and upsetting this fraud situation must feel. Your security and peace of mind are important to us, and we want to make sure your concerns are reviewed promptly and thoroughly. We appreciate you bringing this to our attention and value the time you’ve spent banking with us. Please send us a DM with your name, phone number, and time zone. A Social Media Ambassador will reach out to you directly to review what occurred, and discuss available resolution options with you. All the best, ^Nathan

@usbank thank you for letting me get scammed! i really love when huge companies get money from me that they werent owed. Will be leaving your shit institution immediately😃

Hello, Harry! Do you have a general banking question we may assist with? If you need account servicing, please call our 24-Hour team at 800.872.2657, and they are happy to further assist with your account details. You may also send us a DM with any general banking questions. Thanks!- KC

U.S. Bank 🤝 @NFL We’re excited to be an Official Bank and Wealth Management Sponsor of the NFL. Together, we're building on a trusted relationship spanning more than 20 years–helping players and fans build a winning game plan for their financial future. bit.ly/48fqcQ6

We’re disappointed to hear that your experience didn’t meet expectations, Paul. If you’re willing to provide more details, please send a DM with your name, phone number and time zone. A member of our team will reach out to you directly. We appreciate the opportunity to make things right and hope to hear from you soon. ^HJ

@usbank YOUR SERVICE SUCKS! Call in and the “automated” bullshit bitch is USELESS & when I FINALLY get a “live” person,,, “We’re sorry but we are currently do a system wide upgrade so we are unable to assist with account information” !!!!! WTF! Maybe cancel @StateFarm card!

Thank you for sharing your experience, Brandon. Please accept our condolences regarding the loss of your mother. We can see how frustrating this would be. We are happy to review this with your father to see how we can help. Please send us a DM with his phone number, name, and the best time to call, and we will gladly reach out. We look forward to hearing from you. Thank you. ^Ray

@usbank @usbank @USBankHelp here is what we need from you: ✅ Remove my mother’s name from the account IMMEDIATELY ✅ Reissue any outstanding checks in my father’s name only ✅ Explain how this happened four times after a death certificate was on file ✅ Make this right

🧵 THREAD: @usbank @USBankHelp has failed my grieving father FOUR TIMES. My mother passed away in 2024. It was the hardest thing our family has ever been through. Losing her left a hole that nothing can fill.

Hello, it is concerning to hear that this was your experience. It sounds like there may be unresolved issues regarding your banking needs. We are happy to review this with you to see how we can help. Please send us a DM with more information and we will gladly assist in any way that we can. All the best. ^Ray

@usbank employees complete idiots on their phones, great customer service yall.

Thank you for taking the time to share your feedback, Trev. We’re disappointed to hear that your experience didn’t meet expectations. We certainly don't want to lose your business. If you’re willing to provide more details, please send us a DM with your name and phone number. A member of our team will reach out to you directly. We appreciate the opportunity to make things right and hope to hear from you soon. Warm regards. ^HJ

@usbank you’re bank sucks definitely will be closing my account and going else where

Good morning, Kevin. Thank you for taking a moment to leave us a comment. We understand the importance of being able to reach a representative in a timely manner, and our teams are working diligently to assist each customer. If your need is urgent, we recommend remaining on the line for the next available agent. If your inquiry is not time-sensitive, you may consider calling back at a later time to help increase the chance of connecting with a representative more quickly. We’re also happy to assist with general banking inquiries here on social media—just send us a direct message with additional details. Additionally, you may log in to online banking to use our Smart Assistant or chat with a banker. For information on how to chat with a banker, please visit: usbank.com/customer-servi… . We hope this information is helpful. Best regards, ^Kortnee

@usbank Hi. I've been on hold for 2 hours. You think I'll participate in your brief survey? I'm about to remove my $4.5K a month bank account from your books.

Hi Joshua, we understand you are interested in the Kroger card because of the rewards that are offered. The process to earn the rewards is quite simple. The digital wallet requirement is that you must pay with one of the following: Apple Pay Google Pay Samsung Pay Setup takes 2–3 minutes, and after that, it’s no harder than tapping your phone or watch. Please let us know if you have further questions. All the best, ^Kim

Hello again, Shawn. Thank you for the additional details you have provided. We would like the chance to have this matter escalated for additional review. Please DM your phone number, and we will be glad to call you to start this process. We look forward to hearing from you. Have a great weekend. ^Kim

It has been over 6 months…every agent had different story including the first one who denied the promotion was even real until I said I have the paperwork and demanded a supervisor. Have had *many* different cards and promotions for both personal and business and have never experienced anything like this…in particular as it relates to a promotion that was mailed directly to us in form of invitation mailer. Spend was hit within a week of getting the card back in September. Account always in good standing. I’m confident that I will give another week for the “escalation” and nothing will happen based on last two interactions.

@usbank it has been 6+ months now after opening a Kroger branded credit card. The promotion was for a statement credit based on spend. This was completed and every time we have patiently called we have received rudeness, denials and "just gotta wait it out." Today after another half hour on the phone was told that they would "escalate it" and wait another 10 days... Completely ridiculous on a promotion that you all invited us too...

@AllFarRightBoo We are glad to hear you are happy with the service you have received. Don't hesitate to let us know if you have any questions we can help you with. We wish you the best, ^Kim

@usbank thank you for all your efforts and increased credit limits so far Service like this is what customer retention excellence is all about

Thank you for taking the time to share your feedback. We want to be sure that your concerns are fully reviewed, so we would like the chance to talk with you about your experience. You can reach our 24-Banking team at 800.872.2657 or we can give you a call. If you would like us to reach out to you, please send a DM with your phone number. We will be glad to give you a call before the end of the business day tomorrow. We look forward to hearing from you. Sincerely, ^Kim

@usbank is giving fraud. They offer bonus when you open an account then their system does not flag your direct deposits correctly. They flag them as electronic pay so you never see the money they promise, smh

Hello Uche, thank you for your interest in an account with us. You would have to apply for a new account at a branch location if you don't have valid picture ID issued in the U.S. or a residence in the U.S. If you have plans to visit the U.S. in the future, you can find a branch location at usbank.com/locations. I hope this helps! ^Kim

@usbank I want to create US bank account from Nigeria

Anyone who can help me US bank account?

@Ghamlasio Hello Ghamlasi, thank you for taking the time to share your feedback. Do you have an account question we can help you with? If so, please send a private message with details. We will be glad to offer our support in any way we can. We wish you the best, ^Kim