V/Line

@KatBeck14 Hi, please contact our customer service centre on 1800 800 007 for assistance with this.

@VLine Can we change bookings by phone during the free period if we are not in the free travel zone? Urgently need to change stop on mine to the next stop down.

@paulbarneybear Hi Paul, Thanks for your suggestion. So we can capture it as formal feedback, please submit it at: vline.com.au/About-V-Line/C… Kind Regards.

@VLine how about putting a few More service on Bendigo line. They are leaving Sth cross chockers and only one an hour. Just because it’s free shouldn’t mean it’s a poor experience.

V/Line trains will run to a weekend timetable for the Good Friday and Easter Monday public holidays. Scheduled coaches will run to an altered timetable. More information available at: go.vline.com.au/4t7Us7L

@Michael_Arter Hi Michael, yes, V/Line services are free for seniors on weekends. Please call PTV to reserve your ticket. Have a great night.

@VLine isn’t travel for free on weekends for seniors ? Or is that just Metro Melbourne ?

@RussellFulton @vline_seymour Hi Russell, I am sorry to hear about your experience. Compensation may be available to V/Line customers who experience a delay of 60 minutes or more in a single journey. Please submit your feedback at: vline.com.au/About-V-Line/C… Kind Regards.

@vline_seymour @VLine How is a PLANNED bus replacement across the entire NE line from SC (Albury/Wangaratta/Seymour) this disorganised? Chaos, no communication, no structure and hot. Passengers and staff on the ground deserve better.

Reminder: V/Line trains will run to a Saturday timetable for the Labour Day public holiday on Monday 9 March, except for Swan Hill Line trains which will run to a Sunday timetable. More information: go.vline.com.au/4cwekfA

@nisabellas @vline_ballarat There are no services scheduled past 11:16pm. Two additional services are running on the 8th, however only the 11:05pm service will go all the way through to Ballarat. Further services will run with additional carriages to accommodate expected crowds.

@VLine @vline_ballarat I thought the latest service would be 11:16 pm?? Wonder if there will be extra services after 11:16 because there are so many events in Melbourne on March 8th.

Is there any extra services for Sunday night on March 8th? Southern Cross to Ballarat? What time is the latest service? @VLine @vline_ballarat

@declanmartin75 Hi Declan, I am sorry to hear about your experience. Compensation may be available to V/Line customers who experience a delay of 60 minutes or more in a single journey. Please submit your feedback at: vline.com.au/About-V-Line/C… Kind Regards.

A classic case of snowballing delays. Tram - 6 mins late, leading to one missed train. Next train, detrained with zero explanation on the way to the city. Managed to get the next outbound v/line service but the connection was too tight at Geelong. Next regional bus 90 mins away.

@sssourbh Hi Sourabh, I am sorry to hear about your experience. Compensation may be available to customers who experience a delay of 60 minutes or more in a single journey. If you'd like to provide more detail on the delays, please submit it at: vline.com.au/About-V-Line/C… Kind Regards.

@Craza_ Hi Tommy, I am sorry to hear about your experience. Compensation may be available to V/Line customers who experience a delay of 60 minutes or more in a single journey. Please submit your feedback at: vline.com.au/About-V-Line/C… Kind Regards.

Another day another shit show at @VLine … it’s honestly wild how far back our infrastructure is compared to the rest of the world. It’s taken 2 and a half hours to get home on the Geelong line yet again. Oh well another cold dinner I suppose 👍🏻👍🏻

Reminder: Due to V/Line annual maintenance works, coaches replace all trains between Bendigo, Echuca, Swan Hill and Southern Cross from Monday 23 February to Sunday 8 March. Please allow extra time for your journey. More information at: go.vline.com.au/4kCAfUl

Services have resumed following an earlier track fault at Southern Cross. We are sorry for the delay to your journey.

@leighoneills Good afternoon, Please provide formal feedback with further detail at: vline.com.au/About-V-Line/C… Kind Regards.

I don’t haven’t seen the PSO officer that harasses people with tickets on the V/Line trains. Must be still getting retained. How stupid can you be to not know your job? Already their service is terrible but people like this just drive down attendance. #Vline #Officer2646

@mccallum_angie Hi Angie, I am sorry to hear about your experience. Compensation may be available to V/Line customers who experience a delay of 60 minutes or more in a single journey. Please submit feedback through our website, which can be accessed at: vline.com.au/Contact-us Kind Regards

@VLine absolutely disgusted with another substandard 5.18pm southern cross-Wendouree service. Shocking at the start with platform change & running late & then finishing 2hrs 15 later at Ballarat! Yet another taxi journey to my car at Wendouree station !! This is the 2nd time

@PeterWilli30502 @Alstom @JacintaAllanMP Hi Pete, I am sorry to hear about your experience. Compensation may be available to V/Line customers who experience a delay of 60 minutes or more in a single journey. If you would like to submit formal feedback, please submit through our website at: vline.com.au/Contact-us

Why are VLine train faults so common, resulting in cancelled or reduced capacity services? Hot, crowded, standing room only services for over an hour. Is it thanks to @Alstom maintenance of the fleet? Is it @JacintaAllanMP underfunding regional services? Is @VLine to blame?

Reminder: V/Line services will run to a Saturday timetable for the Australia Day public holiday on Monday 26 January, except for Swan Hill Line trains which will run to a Sunday timetable. More information at: go.vline.com.au/4pDHIU0

UPDATE: A limited coach replacement service will operate on the Bendigo Line on Tuesday 13 January as crews continue to repair damage to the rail network from bushfires in Victoria’s north. For more: go.vline.com.au/4sNaftl

@richard_roe69 Hi Richard, There are coaches from Melton running direct to Watergardens.

@VLine rather than doing bus replacements to Sunshine on the Ballarat Line with the traffic on the freeway it would be far easier to go down the Melton Highway and drop people off a Watergardens than Sunshine station.

V/Line train and coach services scheduled to operate through Catastrophic Fire Danger rated districts tomorrow will not run. This includes trains on the Warrnambool, Ararat, Maryborough, Bendigo, Echuca, Swan Hill, Seymour, Shepparton & Albury lines. go.vline.com.au/4sNaftl