Valley Bank

@LoMoMills service you deserve. Our team would like the to opportunity to discuss this further, would you please send us a private message with a phone number to reach you? Alternatively, you can call me at 1-800-522-4100, extension 1057. 2/2

@LoMoMills Hi LoMoMills, thank you for taking the time to share your concerns with us. We’re sorry to hear about your recent experience with our Jefferson NJ branch staff. Our goal is to ensure you receive quality support and service. We want to make sure you receive the exemplary 1/2

@ValleyBank you are my worst nightmare. Thumbs down to the Jefferson NJ branch for suddenly and without warning disabling my ability to use my debit card. Spent an hour on the phone with customer service to get it working and it’s not working again!

@isles47 Hello Isles, We're sorry to hear you've closed your account. If you still need assistance. Please provide the best contact phone number and a team member will reach out to you. Thank you Lisa

@ValleyBank I've already closed the checking account and withdrew the funds from savings. Enjoy your $15.

I have close to $70k in a @ValleyBank savings account and had $100 in a checking account which I just got charged a $15 fee for. I have closed my checking account and plan to withdraw everything from Savings and move to Marcus. What an insanely stupid bank

@isles47 12-26-25. You're also welcome to call us at 1-800-522-4100 during our normal hours of operation, Monday through Friday from 7am- 10pm ET and Saturday and Sunday from 8am to 8pm ET. 2/2

@isles47 Hi, thank you for reaching out to us about your concerns. Please send us a private message with your name and your phone number so we can connect you with Customer Care for one-on-one support. Customer Care is currently closed for the Christmas holiday but will reopen on 1/2

@JoeyyLopes @CamillusHouse Hi Joseph, our expert team is happy to assist and answer all your questions. Give us a call at 1800-522-4100 ext 4412. Or provide your phone number through a private message and we can call you back.

@CamillusHouse @ValleyBank THIS BANK IS PUTTING ME AND MY FAMILY THRU HELL !!! They are withholding 1000 dollars from me and keep telling me it will be available tommorow!!! When i wake up, SURPRISE!!!! NO MONEY !!!!!! LEAVE VALLEY BANK TO AVOID FUTURE HEADACHES !!!!!!!!

Thank you to the #ValleyVolunteers in South Florida from @ValleyBank who showed up bright and early to serve breakfast to residents and day center clients. Being here at 5:30 am is not for the faint of heart and we appreciate your help and rise & shine positivity! #ActsofService

@isles47 Good morning Isles , we apologize for any inconvenience, please provide through a private message your name and phone number so we can call you back. Or call us directly at 1800-522-4100 ext 5900 for the mortgage department.

@ValleyBank gives me past due alerts for my mortgage which is in auto pay because they can't hire a single developer to write a line of code that recognizes when the 1st of the month falls on a weekend. It has got to be the worst app for any American bank.

@soundbyte911 Good morning, we are currently experiencing technical issues across the bank. We apologize for any inconvenience. Please leave your name and phone number, and we will call you back once systems are restored.

@ValleyBank i dont know who u are paying to keep ur systems running, but your uptime is pitiful!

@Rupp45 I apologize for any inconvenience. You can find our fee schedule, including the $10 service charge for bank checks, on our website Valley.com. For assistance, please leave your phone number, call us at 1-800-522-4100 ext 4412, or contact your local branch directly.

@ValleyBank why do I have to pay $10 for a bank check! I have been banking with you for years! This is nuts!

@40rtyorty @TheSirDukeofFL Hi, for clarification, you can waive or avoid any maintenance charges by having a qualifying direct deposit of $250 or more, or keeping a daily balance of $500.00. For help call us at 1800-522-4100 ext 4412. Or provide us your name and contact number for a callback.

@TheSirDukeofFL @ValleyBank that’s exactly why i’ll be switching. have you seen they’re charging $15 monthly fees now for accounts with less than $500 monthly?

@ValleyBank why does customer care take 30-45 minutes to pick up. By far the worst bank in the financial business.

@TheSirDukeofFL Hi Duke, we do apologize for any inconvenience on waiting times. Please provide me your phone number if I can be any assistance. Or call us directly at 1800-522-4100 ext 4412.

@lfxs1212 @Google @Apple Apple Pay and Google Pay are temporarily unavailable. We're working to restore them as soon as possible. Thank you for your patience! Please provide us your name and phone number if you would like a callback.

@ValleyBank you stopped working with @google and @Apple pay and now i cant add a new debit card to my E wallet? is that seriously how you are treating your custmers?

@SeanFaust Thanks for reaching out Sean. . Would you please give us a call at 800-522-4100 and our customer care team will be able to provide you with more details. Or if you provide me with your phone number, I will have the team reach out to you.

@ValleyBank Your checking accounts require a minimum of $500 to avoid "maintenance fees". What's my incentive to stay? Your interest rates on savings are next to nothing. Why would a 30+ year customer stay with you?

@SRolsten44377 Thank you for taking the time to share your concerns with us Stosh. Our goal is to ensure you receive quality support and service. Our team would like the to opportunity to discuss this further, would you please provide us with a phone number to reach you at? Thank you.

@56fbcab8adab4e1 Hi there. Is there was anything we could do to make your banking experience better? We value your detailed feedback on how we can make things better. If you want to discuss more send us your name and phone number and I will have our customer care team reach out.

@ValleyBank I closed my CD account in spite of a big penalty fee. Valley bank has the worst CS. I asked for a quarterly statement to show I have money on my account but they asked me to go to a branch. It is hundreds of miles away. No statement, no letter, huge penality.

@tiltedsun1 If you still needed assistance please provide your name and phone number. Or you can call us at 1800-522-4100 ext 4412. Thank you.

@ValleyBank Well, I hope my prob was resolved this morning, after waiting on hold for 48 mins. I sent your company an email on Jun 22 and again on the 29th. Bank employee closed savings account but not checking. Your company continued to bill me, despite all my funds being return.

Closed my Valley bank account in April. Three weeks later, in May… Valley: Yeah, you owe us a 15 dollar checking fee, even tho you haven’t written a check in six months. I ended this relationship because ridiculous fees. Your employee closed my account. @ValleyBank

@tiltedsun1 Hi there. I came across your comment on one of our recent posts / Please, If there was anything we could do to make your banking experience better? If you want to discuss more send us your name and phone number and I will have our customer care team reach out.

Mystery solved: They closed savings but not checking despite giving my all my funds for both accounts. Save your receipts folks. SMH.

@rakemawhite @Apple Hi there. I came across your comment on one of our recent posts and wanted to check in with you. If you want to discuss more send us your name and phone number and I will have our customer care team reach out. Or call us directly at 1800-522-4100 ext 4412. Thank you.

@ValleyBank 4 hours trying to setup @apple pay on new phone and still on hold! Ridiculous

@BeZo @Christi83093568 Hi Alex, I am just following up. If you needed further assistance you can kindly contact the Rochelle Park branch.

@ValleyBank @Christi83093568 So am I able to go to the branch and withdraw now or are you just following up on Twitter?

@ValleyBank You are the absolute worst fucking bank in the world and your staff is even worse

@BeZo @Christi83093568 I just spoke to you. Marlon at ext. 4412.

@ValleyBank @Christi83093568 Which person is this? I spoke with two people over the last 24 hours. What’s your extension?