Velo West

24 posts

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Velo West

Velo West

@Velo_West

Bespoke bicycles and coffee available online and here and there.

Katılım Ağustos 2018
3 Takip Edilen8 Takipçiler
Ian Ridesmore
Ian Ridesmore@ianridesmore·
@Velo_West I've been charged for an extra item. How can I get this taken care of?
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Bradley Wiggo
Bradley Wiggo@bradwiggotest·
@Velo_West why is it so hard to contact support? I’ve been trying to find an email I can send to, and your website just runs customers around in circles and it’s very frustrating.
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Ian Ridesmore
Ian Ridesmore@ianridesmore·
@Velo_West need your help! When I was grabbing a coffee this morning at your Market Street location, I think I left my GoPro on the counter. Can you see if it's still there or if it was turned in?
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Velo West
Velo West@Velo_West·
@ianridesmore Hi Ian, let us help get to the bottom of this. Please click the link below to send us a DM with your email address so we can confirm your account and get you that tracking number. twitter.com/messages/compo…
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Ian Ridesmore
Ian Ridesmore@ianridesmore·
@Velo_West I'm worried that my recent order was stolen off of my front porch. Can you resend me my tracking information?
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Bradley Wiggo
Bradley Wiggo@bradwiggotest·
@Velo_West I seem to have gotten locked out of my account. Can you help me reset my password?
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Bradley Wiggo
Bradley Wiggo@bradwiggotest·
@Velo_West what is the latest on my delivery status? Another day, another empty doorstep...
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Velo West
Velo West@Velo_West·
@LBaileyTweets Hey Lauren, can you DM us your email so we can look that up for you?
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Lauren Bailey
Lauren Bailey@LBaileyTweets·
@Velo_West broken bell on my new bike, is this covered under warranty?
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Velo West
Velo West@Velo_West·
@ianridesmore Hi Ian, thanks for reaching out. We just need to verify account information. Please click the link information below to DM us your email address and we can look that up for you. twitter.com/messages/compo…
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Velo West
Velo West@Velo_West·
@ianridesmore Hi Ian, thanks for reaching out. Will you please click the link below to send us a DM with your email so we can look up your account?
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Velo West
Velo West@Velo_West·
@bradwiggotest Hey Brad! We're open 10am to 6pm M-Th, and 10am to 8pm Fri and Sat. Still closed on Sundays. Hope to see you soon!
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Velo West
Velo West@Velo_West·
@ianridesmore All Bentreger helmets have a 30 day warranty, but also come with a one year crash protection guarantee so if you crash within the first year and damage your helmet, they will replace it for free.
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Velo West
Velo West@Velo_West·
@ianridesmore Hi Ian - thanks for reaching out and really sorry to hear about the trouble you're having. Check your DMs for how to proceed next.
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Ian Ridesmore
Ian Ridesmore@ianridesmore·
@Velo_West my new thermal jersey zipper catches and I just noticed that it's ripped the liner. What should I do?
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Velo West
Velo West@Velo_West·
@SF_bcphilli We heard you used to ride one of those skinny tire TT machines. This thing should feel like you're riding on a magic carpet compared to that! Except for the washboard gravel that is...
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