Velo West

@ianridesmore Hi Ian, sorry for the issue and we're happy to look into this for you. Please click the link below to send us a DM with your order number. twitter.com/messages/compo…

@Velo_West I've been charged for an extra item. How can I get this taken care of?

@bradwiggotest Hi Bradley - we're so sorry. Please click the link below to send us a DM outlining your issue and we'll be happy to help out. twitter.com/messages/compo…

@Velo_West why is it so hard to contact support? I’ve been trying to find an email I can send to, and your website just runs customers around in circles and it’s very frustrating.

@ianridesmore Hi Ian, so sorry to hear that! Please send us a DM with the model of camera and your phone number, and we'll have a store employee reach out to you shortly. twitter.com/messages/compo…

@Velo_West need your help! When I was grabbing a coffee this morning at your Market Street location, I think I left my GoPro on the counter. Can you see if it's still there or if it was turned in?

It's a new year, and a new opportunity to get outside and explore. Where will you go? #outsideisfree #goexplore

@phaskell Hey Paul, sorry to hear that. Please click the link below to send us a DM with your email address so we can look up your account. twitter.com/messages/compo…

@ianridesmore Hi Ian, let us help get to the bottom of this. Please click the link below to send us a DM with your email address so we can confirm your account and get you that tracking number. twitter.com/messages/compo…

@Velo_West I'm worried that my recent order was stolen off of my front porch. Can you resend me my tracking information?

@bradwiggotest Hey, sorry to hear that, please click the link below to send us a DM with your email address. twitter.com/messages/compo…

@Velo_West I seem to have gotten locked out of my account. Can you help me reset my password?

@bradwiggotest Hi Bradley, so sorry for the inconvenience. Please click the link below and send us a DM with your email address so we can look up your account. twitter.com/messages/compo…

@Velo_West what is the latest on my delivery status? Another day, another empty doorstep...

@LBaileyTweets Hey Lauren, can you DM us your email so we can look that up for you?

@Velo_West broken bell on my new bike, is this covered under warranty?

@ianridesmore Hi Ian, thanks for reaching out. Please click the link below and DM us your email address so we can get things looked up for you. twitter.com/messages/compo…

@ianridesmore Hi Ian, really sorry to hear about the trouble you're having. Please click the link below and DM us your email address so we can validate your account. twitter.com/messages/compo…

@bradwiggotest Will you send us a DM with your email so we can look up your account info? Use this link to open up the DM window: twitter.com/messages/compo…

@Velo_West Nope, nothing. Any other ideas?

@Velo_West what should I do next? Password rest?

@ianridesmore Hi Ian, thanks for reaching out. We just need to verify account information. Please click the link information below to DM us your email address and we can look that up for you. twitter.com/messages/compo…

@ianridesmore Hi Ian, thanks for reaching out. Will you please click the link below to send us a DM with your email so we can look up your account?

@bradwiggotest We'd be happy to look that up for you. Please click the link below and DM us your email address. twitter.com/messages/compo…

@Velo_West what is the stats of my recent hydration mix order?

@bradwiggotest Hey Brad! We're open 10am to 6pm M-Th, and 10am to 8pm Fri and Sat. Still closed on Sundays. Hope to see you soon!

@Velo_West what are your holiday hours this December?

@ianridesmore All Bentreger helmets have a 30 day warranty, but also come with a one year crash protection guarantee so if you crash within the first year and damage your helmet, they will replace it for free.

@ianridesmore Hi Ian - thanks for reaching out and really sorry to hear about the trouble you're having. Check your DMs for how to proceed next.

@Velo_West my new thermal jersey zipper catches and I just noticed that it's ripped the liner. What should I do?

@SF_bcphilli We heard you used to ride one of those skinny tire TT machines. This thing should feel like you're riding on a magic carpet compared to that! Except for the washboard gravel that is...

@Velo_West I'm sore just looking at this 😂

Summer gravel with the Standard Rando from Twin Six. With tires like these, who needs roads? #outsideisfree #foreverforward