Verbatim

How well are #AccountancyFirms coping with delivering good #CustomerService in a digital world? Are they embracing social media, search and new technology or are they being left behind in a world where customer expectation has dramatically changed? bit.ly/3gBThNR

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We've shared some great tips with 365 Retail for when it comes to dealing with challenging customers on the telephone: bit.ly/3MT8q9o #CustomerService #TuesdayTips #365Retail

Our #CallAnswering services are completely #Bespoke from the ground up. This means that each of our customers will receive a unique service to their individual needs, which is really important when we're representing your business. Find out why here: bit.ly/3c9464S

Great to see our latest research feature in @AccountancyAge ... With one in every three #AccountancyFirms 'virtually invisible' in the search engines – how are they managing to take their business forward into the digital age? bit.ly/3RmRfhv #DigitalCustomerService

☎️ ﹡Top Telephone Tips﹡ ☎️ Using a customer's name is a great way to build rapport as it shows that you're listening and motivated to help. Try to do this at the beginning and end of every conversation. Find more Top #TelephoneTips here: verbatim-cc.co.uk/verbatim-video/

When it comes to #FlexibleWorking you may be wondering about the best way to communicate with your clients and customers. If you’re working in various locations, from the home office to the workplace and in between, is it best to text, email or call? bit.ly/2NaeU5K

When it comes to taking a call from a client, rather than rushing to transfer it, why not ask them if they would rather hold, or leave a message? They will appreciate the more personal touch. Find more tips and tricks in our videos: verbatim-cc.co.uk/verbatim-video/ #MondayMotivation

This week we have published our latest #CustomerResearch which shows that many #AccountancyFirms in the UK are failing to embrace #DigitalCustomerService. Read our full report here: bit.ly/3AbmAy3 #WhitePaper #DigitalCustomerResearch #Accountants #ResearchStudy

Are you put on edge when the telephone rings? ☎️😩 If you're keen to stop sounding nervous over the phone, here are some tips to help you feel more confident on every call. bit.ly/3aE3JOo #PhonePhobia #PhoneTips #AnswerWithConfidence

If you're planning an #Easter #Getaway, we can help you to make sure you have all bases covered whilst you're away – as well as ensure you're not coming home to a huge to-do list. Sounds great, right? Take a look at our range of #BusinessSolutions ... bit.ly/3BVOjkG

Did you manage to answer every #PhoneCall this week? Missing just 2 calls a week adds up to 104 #MissedOpportunities every year – and each lost lead means missed revenue. Can your business afford to lose these opportunities? Here's how we can help ☎️ bit.ly/3BMzAHL

It's a leap of faith to entrust others with key element of your business – but very often, the benefits of #Outsourcing far outweigh the risks. Our clients can concentrate on core business matters – whilst knowing their #Customers are taken care of: bit.ly/3KzdXzv

Accountancy Firms can really benefit from an #Outsourced #PhoneAnswering service. This is important when you're trying to take every call that comes through, but you need uninterrupted time to ensure calculations are correct ... bit.ly/3eFM6zp #Accountancy #Outsource

As many as 45m people in the UK were on the receiving end of nuisance communications in summer 2021! We're glad to see #Ofcom has outlined proposals to make it harder for criminals to phone scam and offered guidance to tackle this issue. bit.ly/33OWaVy

You may not be looking for full-time #CallAnswering, but we're here should you need a flexible way of making sure your calls are being answered seamlessly, even if other systems have failed due to bad weather. Here's how we can help: bit.ly/356Ud6S #BusinessContinuity

#CustomerAcquisition is certainly vital to many business strategies, but #CustomerRetention is also important when considering long-termer goals. Aside from generating revenue, it can provide value in lots of different ways. bit.ly/3LGnHtp #CustomerCare

As many of us are still working remotely at home for at least part of the week, here's how a #telephoneanswering service can help you to stay focused and maintain a professional image ... bit.ly/30vbH7e #ThursdayThoughts

Legal teams can truly benefit from outsourcing customer communications, particularly when it comes to using web chat and call answering to keep connected with clients, despite having a busy schedule. Here's how: bit.ly/3fMD70I #legalansweringservices #thursdaythoughts

#HappyFriday! We hope you've had a good week's worth of #HappyCustomers! At Verbatim if our clients are happy – then so are we. 😀 So here are some simple ways to delight your customers every time ... bit.ly/3k9XmXr