Verge Support

This account is no longer actively monitored, but you can get in touch with our community team if you have questions or need to report an issue: theverge.com/contact

@ilovetaylortay8 Hey there! You’re looking for the folks at @vergecurrency. —kk

@Mathijssli88 Hey there! You’re looking for the folks at @vergecurrency. —kk

The issue that affected the Vox Media network has now been resolved. As always, thanks for your patience. --KK

[status] Investigating: Hi folks. We're investigating reports of degraded performance across the Vox Media network.… stspg.io/6f1f7fca8

@reckless @BonPacific Hi there! We’ve shuffled some things around a bit, but this sounds like a bug. Thanks for your patience; we’re a small team, but we do reply to everyone that writes in. —kk

@hogg_anthony @verge Hi Hoggy, thanks for reaching out and I’m sorry that this is happening. Let’s loop our friends at @voxadsupport into the conversation here so we can figure out what’s causing this for you. - SM

Thanks for your patience this morning during this temporary outage. We’ve now resolved the issue and all sites are once again accessible.

Hi folks. Apologies for the site outages this morning. We've identified a fix for this issue and should have the sites back up shortly.

@technofou @verge If you could provide some info on your device type/search URL that would be most appreciated (support at theverge dotcom) - ty SM.

@technofou @verge Hi there Jay. Thanks for reporting this. I’m unable to reproduce this on a Moto G4, would you mind dropping us an email to the support desk?

@MperatorFuriosa @tomwarren A note was passed to the head of moderation (@mintycrys) who performed the bans personally. Again, apologies on the late response. SM

@MperatorFuriosa @tomwarren Hey there, I’m really sorry for the delay in responding. Those comments were moderated in accordance with our community guidelines. (1/2)

@bennyfactor It’s totally weird. We haven’t had any other reports about this but we’ll keep an closer eye out here. Thanks for reporting, Ben. SM

@bennyfactor Hey Ben, thanks for the tweet. That’s definitely odd but not something I can reproduce here. What happens w/ cache clear or incognito? SM

@reckless @Justin_Barcelos Hi. I replied in the Reddit thread. This issue is on our support backlog at the moment but thanks for reporting it! SM

@Dan_Snell @verge thanks for the report Daniel! It may be Firefox-specific - we’ll log it for investigation. Have a good day!

The issues that affected site stability this morning have now been resolved. Thanks for your patience folks. Have a great holiday weekend!

Our engineering team is still working on restoring full functionality to our sites across the network. Keep updated: status.voxmedia.com/incidents/j20d…

Hi folks. We’re investigating the issue impacting sites across our network. You can follow along here: status.voxmedia.com/incidents/j20d… —kk